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Blinds.com has a rating of 4.4 stars from 2,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality, and easy installation. Blinds.com ranks 2nd among Blinds sites.
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125,801 reviews
This is my second time ordering. I selected a different brand because their sample swatches were a great fit for the bedrooms. Very substantial fabric. These are blackout and they do a great job. Also, you did an amazing job with measurements.The fit is fantastic. There is very little gap at the edge of the window. Made by Hunter Douglas, "My Blinds" uses a button-operated retraction that helps the blind go up fast. ( It almost feels self-propelled.) My concern is the second shade I purchased does not retract with as much power. I have to help it to the top of the window. Should I be concerned? Can the tension in the string system be tightened? Thank you.
I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.
Dont ask me how I rate the product when I have not received it yet with little word on when I will recevie.
Date of experience: April 7, 2023
Good sales call and I like having someone come out and measure.
Date of experience: February 11, 2023
Blinds.com has been the worst ecommerce experience I have ever had! They truly do not care about their customers and have no sense of customer service at all. I originally ordered custom blinds for what will be my baby's nursery. I got a great deal on the black friday sale and I fell pregnant shortly after. It was just perfect and I thought I would have my baby's curtains waaay before my August due date as the ship date was originally posted as Jan 12-20. January 20th came and went. I even gave them more time as I did not reach out until the beginning of February in regards to the shipping status of my order. This is when they replied back to me and told me that the manufacturer was having a hard time getting the fabric that I wanted but offered me other options or to wait for a new shipping date of mid March. I decided to wait until March so that I can get the fabric that I really wanted. March came and went. Then they finally reached out to me in April. They tell me because they can not locate the fabric, my order cannot be fulfilled and then once again provided me with other fabric alternatives or a refund. This is ridiculous! It took them nearly 6 months to realize they could not get the fabric to fulfill my order? I'm halfway through gestating a whole human but it took yall 5 and a half months to get in touch with suppliers just to tell me that you can't fulfill my order? What kind of nonsense is that? Then you are only going to offer me a refund for wasting my time for half a year and holding my money? Yall could have at least given me a credit or a discount for the inconvenience. I give you my money and time for a product and you can't at least reach out to me in a timely manner to tell me that my product cannot be made. Then you won't even give me a consolation to show that you were at least apologetic about wasting my time? INCONSIDERATE AND VERY UNPROFESSIONAL. DO NOT BUY FROM THIS COMPANY.
Date of experience: April 10, 2022
Hi Gianni. I am so sorry to hear this has been your experience with us thus far and the material desired was not available. This is certainly not what we want for our customers and definitely not the normal experience. I can imagine the frustration this has caused. If you are still in need of assistance and would like to place a new order, you can reach out to an experienced member of our Design Team at 800-505-1905, option 2. As a free source, they are more than happy to help! If you have any additional questions, you can reach out to me directly at socialcare@blinds.com. I am always happy to help. -- Jessica N
Very smooth, an easy trans but damaged blind. Sent and email with pictures but no reply...
No reply to email.
Date of experience: January 22, 2023
Hi Marcus, I'm so sorry one of the blinds arrived damaged. We'd love to look into this and set up a replacement if needed. Please forward our team the email you sent (with photos) to SocialCare@Blinds.com - we'll be able to look into this and help! Please also confirm which email address the email was originally sent to. -- Robin R.
Date of experience: December 8, 2022
My previous review noted an incorrect discount. I was in error; it was correct.
Date of experience: January 12, 2023
My discount was supposed to be 20%. It is only computes as 19% on the invoice. Is this a mistake or on purpose? I know it's only 1%, but it's not right.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2023
Purchasing is easy and fast. I wouldn't purchase blinds from anyone else. I am extremely satisfied.
Date of experience: February 15, 2022
Easy to use. Blinds.com provided all the information needed to make my choice.
Date of experience: March 21, 2022
The shade really does blackout the west sun and heat. Looks beautiful too.
Date of experience: October 9, 2019
We're so happy to hear it, Phyllis! Please feel free to reach out to us if there's anything we can help you with! -- Blinds.com Social Care team
Paul was the best so helpful with everything and had so much knowledge!
Date of experience: March 26, 2022
EXCELLENT VALUE AND SELECTION
Ease of ordering
Excellent customer service and very knowledgeable
Why go any were else
Date of experience: February 12, 2022
Do NOT buy any custom draperies from blinds.com unless you are 110% convinced of the fabric and hardware selection. Make sure you get samples of the fabric first but even those are small and deceiving. Custom drapery orders ARE NOT COVERED by the alleged satisfaction guarantee that they espouse on their website everywhere you go. Everywhere you look it says "100% SATISFACTION GUARANTEE. NOT 100% SATISFIED? WE'LL WORK WITH YOU TO MAKE IT RIGHT" That is BS and after the fact they will tell you that it does not apply to custom drapery orders. They will gladly sell you another set though if your dumb enough to buy twice. The quality of the drapery itself is subpar even for the price point but the fabric color is not even close to the online pictures and the fit and uniformity is about what you could expect in Tijuana. The pictures and description that they offer of the hardware is terrible. Worse yet, the antique bronze color is a complete joke. The grommets are black but the rod and the rest of the hardware is brass plated and doesn't even come close to matching. Do they care, not at all. I will say that the quality of the hardware was also decent for the price but you won't know what to expect until it arrives and then it is way too late.
If that experience wasn't bad enough, I tried to post this review on their website using the link that they repeatedly sent to solicit my review but they don't have the guts to post it. The response I got was, "your review cannot be published to the website, but. Our staff has read your review and values your contribution even though it did not meet all our website". They have ZERO integrity as a company.
Date of experience: April 14, 2020
Hi Brad, I'm so sorry you're not completely satisfied with your order. Please note, drapery is not covered under this guarantee and the details are listed on our website, here: https://www.blinds.com/satisfaction-guarantee. I was able to locate an order in our system and see drapes were delivered early last year, February 2019. I was also able to locate the product review from 2019. Our product reviews are moderated by a third party and we're unable to edit, change, or delete them. If the product review contains information outside of the product itself the review may be rejected. Please send me a message at SocialCare@blinds.com and I can look into this further for you - I'm happy to help! -- Robin U., Blinds.com Social Care Team
Very good customer service. Will not let you down and will make sure to make things right.
Date of experience: November 2, 2014
Received both(2) shades (delayed one and then reorder). Have not opened reorder. What do I do now?
Date of experience: February 24, 2022
Quick easy ordering app love the color perfect match! Easy hanging and the quality is outstanding!
Date of experience: February 4, 2022
Date of experience: December 19, 2021
These are great blinds for great prices and simple to install.
Date of experience: November 4, 2019
Thanks so much for the review, Mary! We're so thrilled to hear you've had a great experience. Please don't hesitate to reach out if there's anything else we can help you with! -- Blinds.com Social Care team
Very easy to order, well made, very happy with the purchase...,...
Date of experience: December 21, 2021
Found what I wanted easily, and price was good. They match what I already have.
Date of experience: May 14, 2022
Hi Donna. I am so happy to hear your shopping experience was easy. If there is anything I can do to turn your 1-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N
Good service, good price, great quality. Love my blinds!
Date of experience: November 1, 2019
Hi Fran, I'm so glad you love your blinds! Thank you for the great review! --Brooke W.
Good. Not as good a quality as before. The material in the blind is different. Color is nice...
Date of experience: April 27, 2022
Date of experience: March 10, 2022
Very easy to order and install. The! Fit was great. Good quality. Would use again for more windows.
Date of experience: February 13, 2022
Made three separate purchases and it just got easier.
Date of experience: April 17, 2020
Great price. Best customer service ……………………………………………………………………………………………………………………………………………………………………..
Date of experience: January 18, 2023
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Hi travers, I am so sorry to hear that you have not received your items yet. I was able to look into your order with this information and see that there is a note that needs attention, I have sent you a private message with more details on this. I am happy to jump in and assist! -- Kaley R