Blu Domain

I had been with bludomain for many, many years without issue. I thought the templates were great and easy to use. However, all of that is absolutely useless when you are completely ignored! Previously, I had no customer service issues, however, when my renewal came up for this year, I never received an invoice. I reached out with no response. My site was removed so I submitted an emergency support ticket and again I was ignored. I reached out though facebook. NOTHING. No acknowledgement at all. Now I have lost my entire website content, hours and hours of work, countless photos and my DOMAIN NAME. I am absolutely devastated. I have to start over completely. Do not let the bludomain website fool you, they cannot be trusted.

In September of this year I noticed my site was down. I reached out to BluDomain since this has happened every year I have been with them. They finally responded to me in October and they said I didn't pay my domain fee of $20. They had never sent an invoice so they sent it and I paid it that day, Oct 11. Still no site. I sent multiple responses asking for help and finally today, Nov. 13, they tell me my domain was sold because it had expired. I am beyond upset - years of building a business with that domain name and now it's gone. Worst customer service ever. I thought about switching over when my site went down last year for the 4th year in a row and didn't - wish I would have. If you have them I would highly suggest switching now!

Bludomain is the worst experience I've ever had. The templates are cool, but as soon as you hit submit with your payment information, it's all downhill from there. They SUCK! Their customer service is horrendous. Why do we have to email back and forth for days, when a simple phone call can figure everything out. And the people you're dealing with are so incredibly rude and offensive. I'm seriously considering calling my credit card company and having them reverse the charges it's so bad and I have no website to offer up.

Do not use this service. They are extremely unprofessional, not easily reachable and do not put the needs of their clients as a top priority. There are many other hosting services that offer around the clock customer service. If any issues occur on a weekend you will be forced to wait until Monday or later for any resolution. Buyer beware.

I was with Bludomain for 9 years. Every single year I had major problems, from my website crashing to my domain expiring without notice to emails getting lost in their servers. They don't have a phone support option, so you are forced to submit support tickets which typically take 3-10 to get answered. They have a "live chat" option which is worthless, it's literally just a person saying "I'm so sorry for your trouble" to every single person who writes in. You can see a steady stream of Bludomain users who are having major problems. Now that I've switched hosting and website companies, I'm kicking myself for staying with them as long as I did.

They should be shut down. They make a habit of not sending invoices for a $15.00 domain renewal fee and then require $100 to get it back. I see a deceptive pattern. They don't admit that they never even sent the emails and pay pal invoices. DO NOT USE THEM. There are so many other companies who are happy to provide excellent customer service for their customers.

Never, never, but never trust in this company. If you are still with them it is time to change hosting. A few weeks ago, they lost the information of hundreds of people, including me, emails over 7 years old, pages, everything. They just said they would give you a $ 100 template and that's it. They answered when they wanted and after several mails never answered again. They were not professional enough to face it, you are in time to avoid these problems. There was no justification for their failure since they had to have back up discs that they did not have.

After several attepts of asking for a detailed invoice for the $120 to have my site up again after 11 years of having it with this company, I just got today what I call a ransom note saying "pay the $120 plus $100 for redemption! I really think the "redemption" should be on them. Thank God there are other choices and I am getting a better site, hosting and a domain name that suits me well! Class-action anyone?

I am hoping/thinking that another template company will roll up their sleeves and grab the market bludomain has-with the benefit of customer service.

Who else can you recommend that will be a company we'd like to work with? Thanks all.

I've only been with Blu Domain 2 weeks and I am really regretting it. I can't even get a simple password to edit and create my site. I have sent them 3 emails asking for correct password and they will not respond. If this is the way this is starting, I'm in big trouble. I wish I would have seen reviews before sending my money. A real waste.

Do not use bludomain. Been with them for years. All of a sudden my domain name belongs to someone else and it takes you to some sort of chinese site. Their response to "help" me has been slow and no explanations were given.

I would give them zero stars if I could! Their servers crashed and I barely got an apology. They just said I should start from scratch as all was lost. I've been trying to get my site up and running again, but the template, although cute, doesn;'t work! I've been trying to get assistance for months and nothing! They are horrible. Stay away!

I give it one star because when I first ordered, it was live quickly and easy to set up. Some of the functions did not work as promised, however, so I quickly began looking for an alternative, only to find I did not own my own domain name. It was a month-long battle with them to get them to release it, even after I paid for them to do so. It was only after I went into their public chat and loudly began complaining that they even responded to my emails, which quickly became one word replies even though my emails would have several questions inside. Then some emails would take three days to get answered! Just insanity. NEVER EVER start your website through here, cute templates or not!

Very simple their customer service is non-existent... site has been down filed work orders to fix no response but got a bill for $20...

They bill me $100 a year which is fine, but they try and collect it twice... STAY AWAY

Blu makes great looking websites but their customer service is terrible! My domaine expired and they charged me another $100 to get it back! Supposedly they sent me 3 emails telling it was about to expire (Which they had done the previous two years I was with them) but when I went back they had never passed through my inbox or my spam. My guess is they never did it and dont want to own up to their own mistakes. If you have the option I would go somewhere else. If you are stuck with them like me dont miss you renewal payments. Set your own reminders because they obviously cant be counted on!

Beautiful sites but they don't work as well as you would expect. The customer service is awful. Often times I just never get a response. When they do respond it's days later, if you have more than one concern listed in your support ticket be assured you will not get them all answered in one e-mail. Then you will be waiting days again. It's so frustrating because they have the potential to be a great company but they just don't care about their customers.

I purchased the Charlie site 9/15/21 paid through PayPal transaction went through. Have not received the site yet! I sent in several tickets that I have not received my site with NO response! I then emailed to the email address on my PayPal trans action and NO response. So I ha e to open a case with PayPal with proof of emails and screen shots of tickets sent in. So we'll see if they even respond! I really hate this because I had a site with them about 10 years ago and the customer service was excellent and the site was amazing and easy to use! I think they need to have a dedicated person handle tickets turned in to make sure they get followed up on. I hope they get back in touch soon! I will definitely be sad if not because from past experience they were great!
Adding received my site today! Said my server was blocking Bludomain emails! Just glad it's fixed!

My site has gone down at the same time every year and every year I ask them to send me an invoice before this happens so i can pay the domain fee. It causes major issues as my clients cannot view their online galleries and I am missing important emails. I tried to contact them (the only way you can which is through their online form) before this happened again this year, and asked for them to send me an invoice ahead of time. No answer! I even replied again asking if someone could please contact me... and nothing! What horrible customer service! I am loosing business and looking incredibly unprofessional to my clients. Why cant they just respond and deal with issues like a reputable company should!

This experience with you has been very frustrating and you have not impressed me with your helpfulness. I am losing confidence in your company and may just start over by building my website with another company that at least acts like they care about my business. After four days of interaction the only thing I have gotten from you is an unprofessional request for me to pay through an external site (paypal) and send you a confirmation of payment which seems a little strange for a company that is supposed to specialize in online business. I have continued to interact trying to find a solution and all I have gotten is a shady request for money, a canned sales pitch and frustration. Thanks for nothing. You can be sure that I will not be recommending your services.

No emails replies to my questions as to why the site is down. My fee was paid in June 2020 100.00 host fee.
I have not received any outstanding balances for anything. Numerous tickets off their support page were made. Zero reply.
I have been with them for over 10 years and they have absolutely no regard for my years of support.

I used BluDomain for a site a couple of years ago and had no issues. Recently, I purchased a new template. I never received the email to access it. I emailed them twice... no response. So, they were willing to take my money for nothing in return. Fortunately, my credit card company refunded me after I disputed the charge.

Their ordering process sucks. I have clients complaining left and right about how difficult it is to order prints. I've had numerous problems with the site and they dont seem to care. They only have online support... no phone support. Totally sucks! Do not go with them

I never received my annual hosting invoice & they pulled my site. When I contacted them, I got no reason, no offer to assist—nothing. Not the way to treat a customer of 14 years. All my galleries lost, as well as info pages, & the years of SEO can never be replaced.