Bluehost

Professional, quick and friendly! Always happy to help me.

We had a billing issue. It was resolved quickly and without hesitation or excuses.

The agent was knowledgeable and helpful. All questions were answered and the problem was fixed immediately.

Bluehost is easy to use and whenever I have had a problem, customer service has quickly helped me solve it.

I had a billing issue and the person who helped me straighten it out was very clear about the issue and quickly sorted everything out.

The tech support person knew exactly what to do to help me. Great!

I have enjoyed ease of operation, over many years. Thank you.

I had issues with my password and they were able to help me quickly and efficiently.

I just cancelled my subscription. I won't need it any longer.

Site was responding with 404 errors. Support responded very quickly and after a few minutes the site was back online.

I was made an administrator of our site a number of years ago. Someone else was actually doing the work on the site. They quit. I needed to go in and make changes and there had been changes since I last worked in the system. I got the assistance I needed to access the items I needed to change.

Attempting to change email address for our church. It was not clear to me that there was more than one section that needed changing.

I would like to express my sincere satisfaction with the attention received from a technical support operator (unfortunately, I do not remember his/her name) during a recent interaction.

I needed to modify the IP address of the "DNS Records" for my website, but I was not clear on the procedure to do so. The operator provided me with exceptional assistance, guiding me kindly and patiently through the process.

In particular, he/she provided me with a direct link that took me exactly to the section where I could make the IP change. Thanks to his/her precise guidance, I was able to complete the task successfully and achieve my goal.

I greatly appreciate the operator's willingness to help me, his/her technical knowledge, and his/her ability to explain the steps in a clear and simple way. Without a doubt, his/her intervention was essential to resolve my problem quickly and effectively.

I can summarize that the promptness and effectiveness of the technical support response helped to resolve my problem.

Incredibly helpful and kind. Made things very easy to understand.

He went the extra mile trying to fix a critical error on my website and he did it with success! I'm very grateful for that!

Critical error in my website was fixed by attendant Aiman

I'm not a computer genius and I have never made my own site before. But with Bluehost I didn't have to know a whole lot about how to do it because it practically made itself!

It was thorough and I got the help I needed!

I'm loving the services for website and email which is more faster

We moved our nonprofit Wordpress website to Bluehost last year. Since moving it, we have had a lot fewer problems with our Wordpress hosting. Glad we made the switch.

Bluehost did the right thing, as long as I persisted.

We asked Support to help us overcome a mistaken charge on our account. While I had to spend a long time on the phone convincing the rep that Bluehost needed to make amends, he did eventually create a support case, and in the end, the account was corrected and the mistaken charge refunded. yay!

I contacted Bluehost for assistance on an issue I had with an update. The rep was helpful, knowledgeable and solved the issue

I've been with BH for a few years now and I'm always happy with the support I receive. It's usually quick and the person is knowledgeable.

Helped with this issue but the overall problem of authenticating with MailerLite has not been resolved. Not really sure what I need to at this point. Mailerlite says it's a Bluehost issue. This has been an issue for 2 months.

Support was through Chat or telephone. I opted for Chat as I live in a country that is GMT+8 so making a call is not easy depending on the time and it is also very expensive. However the chat box was a total failure. Before I could type in my message, it ended the conversation. This occured everytime I tried to use it.
So I had no choice but to stay up very late at night in order to call Bluehost for help. The first person who answered was not really helpful. He kept saying that my domain was hosted with GoDaddy which wasn't true. I purchased the domain from GoDaddy but hosted it with Bluehost. After a while he decided to transfer me to the billing dept and there the guy who answered ( I think it was Patrick) was most helpful. He understood my issue and he could see my domain and that it was hosted with Bluehost. He could see that the outstanding amount had to be settled before I can see my website. So he then passed me on to the relevant dept where I was able to make payment and the issue was settled.
I don't understand why you don't have an email for support. It would be much easier especially for clients who aren't living in the US.
I'm sure my phone bill will be a huge one as the issue took some time to be resolved. Please look into the chatbox problem. It's supposed to be available 24/7 but it certainly isn't. It keeps popping out the message "The conversation has been ended (and it gives a time stamp). Please start a new one."
And the same thing happens all over again.

My experience has been described above.

I am not an experience person on sites, so I was exploring the different areas and prices

I had no issues with the changes I needed to make. And please do not ask for fifty characters or more.