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Bluehost has a rating of 3.5 stars from 21,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bluehost most frequently mention customer service, many times, and easy access. Bluehost ranks 1st among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
This is the second time calling for assistance and it was great/ your tech support also helping my developers solve the problem. It took some time but we got it resolved. I had Bluehost when if fist launched my website, and for reasons I can't figure out why SEO team decided to move my newly develop site. But it did happen!. Anyway, I'm glad to be back and looking for long and lasting relationship.
Our experience was great because of generous in terms of user numbers and unlimited storage, efficient processes, and a focus on customer satisfaction. The hosting excels at providing timely support and ensuring smooth operations, which made everything seamless. One area for improvement could be increasing proactive updates, so customers stay better informed throughout the process.
Using Bluehost along with WordPress AI site builder was easy. I had my site up and running in a couple of hours and was able to update it with media and text as I found time. After looking at other so called free site builders and hosts, I foung them lacking and I am glad I went with Bluehost.
I had to contact them to finalize my purchase as was helped in a courteous and professional manner.
I previously had a site on Bluehost and decided to try them again after considering several other web hosting platforms.
Easy to set up and use. I have had a very good experience. Thank you
Was recommended by a friend
I was porting a PHPBB system from my home computer to Bluehost. It took quite a few support calls and chats before I got someone who knew that the issue was database connectivity. Once that was fixed, everything has gone smoothly.
Several support people seemed to know nothing beyond Wordpress and I'm not using Wordpress but I did get someone who knew what the issue was and solved it.
It's one of the recommended hosts from the PHPBB community.
My experience went extremely well thanks to your dedicated staff ready and willing to help with any problem I might have.
The ease of the site, the price and allowing me to just post and not worry about technical issues.
I got just what I asked for with immediacy and a pleasant attitude.
Very cooperative and willing to help
In response to an advertisement
Fast response and helpful staff. Knowledgeable and to the point and clear when giving us instruction
Accessible and price
Have had problems adding new mailbox. Got an error, spent 30 min chatting w support only for him to speak with his manager and send me a link showing me I just need to do it from the beginning again. Obviously did not work.
The level of customer sensitivity was outstanding experience.
Enjoy the level of professionalism demonstrated by the representative.
Yeah, I'll keep my account with them open. I just have one site and it's very responsive.
I needed to cancel my email account
Not great customer support. Keep getting error messages about by SSL, which seems to be fine when checking elsewhere. The wrong email address is connected with the account on your end, but you won't seem to fix it.
I'm unable to access my website and it keeps crashing as it loads. It's supposed to be connected to WordPress but I can't actually get in. Images are breaking whenever I do try and reload it. I'm just unable to do anything really...
Reviews and price.
When logging in, you asked for a verification code which said it was sent to ***.com. I think most emails end in.com. There should have been clues as the beginning to at least show the first few letter or first and last letters of the email.
Some of my pages went off-line. The first response was this was an issue on my side, which I refutted. They then found the source of the problem for the specific web page and we both thought we were done. After closing the chat I then found that there were more pages on the site off-line and had to cycle through the chat one more time and they fixed them all up.
We were having trouble understanding how to migrate our domain for hosting. Everything was explained really clearly and the agent was really helpful. It worked!
We were having trouble understanding how to migrate our domain for hosting. Everything was explained really clearly and the agent was really helpful. It worked!
Reputation and security
I Was Trying To Add A New Payment method
And The System Makes It Very Easy, So I Was Able To Process It Successfully
Trying to add a new payment method
Because Bluehost Is Very Professional/ Reasonable, I Remembered Some Time
Ago, Someone tried to take over my website,
And in the process, I lose all of my files/ At That time I Reached out to Bluehost, And to my surprised
They was able to help me to recover 85% of my website info, So I Regards Bluehost,Do Keep up the good work 👏
Very difficult to get any rate relief. Your policies suck.
Having to write 50 letters sucks also!
Too hard to leave. I really don't want to stay at your current rates.
You have chat boxes on each page that you claim to be able to help a novice. Not so, Of all the times I've gone in a chat box, ONE lady helped me. Everyone else claims it's not their dept. after wasting a LOT of my time.
Made the mistake of listening to Forbes.
I have been with Bluehost for nearly 20 years and have always been satisfied with their products and services. From time to time I have needed support from them and every time I got the issue resolved with just one call. Over the years they have continued to improve and upgrade their services and customer experience and it shows in every aspect of my experience with them and their products. Whenever I am speaking to someone about web hosting I express this and suggest Bluehost to them if they need hosting services.
Clyde listened well, kept me updated, made changes where he could and wrote tickets for what he could not change. Kind and patient gentleman.
It's easy to get a nice-looking website online with very little time, so I can spend more time creating content to post instead of worrying about web design. Very user friendly. The only thing I don't like is how much it costs to renew after the initial great price.
At the time I signed up it was a great price and it's easy to use, so I will probably continue to use it.
I've noticed a pattern where tech staff offer a solution, close the chat, but the problem isn't actually solved. This means I have to re-contact support and explain the situation again, which is inconvenient.
Because cheap price
Its not simple to navigate. Every single thing need to pay. But how come I cannot know till the last step. That is kind of trick. Also Bluehost and Wordpress not really corroborate each others, so that it takes long time to figure out the process.
I have to figure out why it does not work one thing in my hosting website.
I've been trying to get my sites online for over a week. One of them was online but suddenly disappeared, then was fixed and reappeared, now it's gone again. The one site is my livelihood; I can't have it going down all the time! I'm very frustrated at this point.
I'm beginning to wonder why myself.
YOUR panel is amazing. Very user friendly. Very easy. Even a person without any knowledge, can do their own webpage in less than hour. Rest is to only loading to pictures and test. You are the best for me. So clear. What ever i am looking there is in the menu and so easy find & understood & figure it out. Even with my limited english.
YOUR panel is amazing. Very user friendly. Very easy. Even a person without any knowledge, can do their own webpage in less than hour. Rest is to only loading to pictures and test. You are the best for me. So clear. What ever i am looking there is in the menu and so easy find & understood & figure it out. Even with my limited english.
Things got put on auto pay... i took them off, they magically got turned back on. Other items got added to my account that i don't need, reps tried to argue with my husband about how they were valuable... he's a network engineer, he got annoyed and then i had to listen to him complain. So thanks for that.
You are hosting my website and I am too busy right now to move it somewhere else, so congratulations
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