Bluehost

The support has been great and very helpful. I just think it would be useful to have some of the steps showing in a guide somewhere to save me pestering the helpline guys all the time. Some things are not obvious.

Your useless customer service representative had me on hold for nearly an hour to fix something that she couldn't even figure out, yet when I put my mind to it and figured out what it was, took me all of 3 minutes to fix. I will be moving to Squarespace because their editing software is user friendly.

You just charged my card for an SSL certificate I did not want on first instance. I did contact you one and a half month ago through your chat to disable renewal of this product. Your agent confirmed it was disabled and will not be charged to my card. He showed me that "my products screen" has not checked the option to purchase the certificate. I am pretty angry with your service.

The issue has been escalated. It has been over a week and I do get updates apologizing for the failure of website backup to occur, and hopefully it will be corrected appropriately. Overall, the migration went smoothly once it started, but there were many hiccups along the way.

No one at our company has been able to send or receive emails for the past 4 days and keep getting different reasons from support. Have been on chat 3 times and 2 phone calls. When I call, I keep being put on hold and no one ever returns.

I find Wordpress more difficult to navigate than expected. It would be effectively impossible for me to use without guidance from chatGPt.

They try to be fast and usually are. One time the young lady did not solve my issue.

Some of the team were more helpful than others.

I was helped immediately and everything went smoothly. No problems at all.

Things were taken care of efficiently. I felt that the help were well trained and professional.

Does what I want, menus OK. Not happy about "low-low-intro prices, then much more expensive", or constant up-selling "protect yourself! Buy this NOW!". Most people just want reliable service at a fair price.

I paid in full for two websites (subsaltcapital.com, and Terra Resources). I mentioned I wanted to work on subsalt first and then when finished we would focus on Terra Resources. My company rep sent an email that she was quitting and would assign my account over to another agent. That was the only contact I have had since paying for the sites, almost a month ago. And I did fill out the questionnaire before the allotted time. So this is not the holdup..

After on hold for 45 minutes after calling a number a Bluehost representative gave me, the gentleman took another 25 minutes to tell me that basically nothing had been done on the website, but he would forward my information on to his supervisor. But he did give me a case # I*******

Endless mistakes and problems. I spend a lot of time getting files off my server. When I reinstated my service not that long ago, you went back to some older version that rolled all that back. Hours of work down the drain.

Your renewal pricing is intentionally scammy. You've sent me several deceptive emails trying to trick me into new products. You must not have any faith in your products or service being good enough to sustain a customer base on their own, so I can only assume your products and service must be worse than your competitors. I'm cancelling all my accounts with you today.

I've been with you a while, but I'm not making any money. I like you ALL but I've gone with another provider. I don't want you to be mad! I would like to transfer my domain to that provider. How do I go about doing that?
Sincerely,
Toni Randall
*******528
281 Crescent Lake Road
St. Clair, MO *******

I appreciate all the times I've gotten help from you. I've always been satisfied.

Absolutely shoddy work at every level! Three months after signing on nothing has been achieved. You seem incapable of following instructions so I've wasted many hours trying to communicate - but everything is simply ignored by your "oh-so-creative smart Alecs" who assume that I don't know what I want and they do. Very frustrating. Deeply regret signing on to work with you>

Still have an issue for over a month with setting up additional accounts for access along with cpanel direct accounts, your support said they are aware and i just hope for an e-mail back...mean while this has delayed transfer of web site...also your account protection/privacy that says.99 per year but you want to bull me $15 looks like someone has trouble with math.

It's been a great experience so far. I think things should be a little more explanatory when it comes to basic instructions and being user friendly. For instance, when changing themes, there is no instruction on how each theme is to be changed, and it's very difficult to figure out. An example would be how to change the default pictures for each theme.

The entire experience has been garbage, random outages, domain randomly parked by you, issues that can't be resolved except by contacting support, 30-minute wait times to get to Indian customer support and very slow response times from there, everything much slower and worse than other hosting providers

I follow the instruction on your help to create pages in WP. When they don't work properly and I've been told that there is something on your side that needs corrected and it still doesn't work, I have to call and pay for additional support.

I forget, but the issue was resolved so I'm happy:-):-):-)!

The agent went beyond the call of duty to help me out with my issue. I was truly amazed at her friendliness, care, and concern, and the ability to resolve the problem. I've always loved you guys, but now I love you even more.

There are so many moving parts with setting up your website, that it can be overwhelming even for a person with a computer science degree. Things are not clear cut as one would hope with wordpress and installing themes. I used a theme initially set up my site, but my pages do not correlate to my themes pages. Very strange.

Enjoying the speed most importantly
Love the feature which is working for us at the moment

I think your service and products are great. I used to use godaddy, but switched do to lower pricing.
The only thing I think you could improve is the self help.
I find myself having to contact support for things that i think I should be able to figure out and do myself. But maybe that is an issue with me more than you.