Bluehost

Over and again I have had the same issue unresolved for months and moths. Bluehost, a once caring and excellent company in terms of fairness and customer service, has become a giant dissapointment and I have to move all of my business elsewhere. Three or more chances to resolve my issue have failed.

Customer service has been terrible. It used to be great, which is why we migrated from GoDaddy but lately it seems I'm more an expert at email and hosting than most of the reps we get connected with.

Every time I log in to my account I'm constantly prompted to purchase domain security. I have paid for my account and I DO NOT want to be constantly asked to pay yet more every time I log in. I have tried to contact support about this...it went away for a few days and then came right back. It's annoying and has made me NOT want to renew my service with Bluehost.

I have had a problem that has lasted about a week. I think most of the problem has been resolved but it was a mess. I had to pay for expert service ($165.00) to get my needs met. Bottom line is that my landing page disappeared as a result of having to fix a URL issue. I will be glad to speak with anyone of your choosing regarding the details of my issue.

Experience has been far above what was expected to be brutally honest. The help I have received when reaching out has been above average and the problem gets solved just as quickly as it did when it started. I'm impressed, Keep up the Good work ladies and gents

Absolutely awful tech support if something actually goes wrong. I had multiple issues for years and you can never get direct access to help. You start back at the beginning every time with a new agent (who really doesn't believe you).

Mobile experience trying to update payment and manually renew wouldn't save new payment information and would not allow me to check out. Tried both in the renewal center when trying to renew two products and separately in the billing center to try and update the card on file to then be able to select it as a payment type when checking out and neither strategy worked. Had to wait until I returned home to use a laptop and access the desktop version of the site.

I hate these popups, they are everywhere, you keep asking for ratings when I have used a feature once or not at all, and I just want to work on my site. On top of that, even though I've already purchased things, I have to click through a full-page ad every day after login. I used this site only a few years back and it was great. I probably would have sought another service if I'd realized how unusable it had become. This is beyond aggravating!

The same card I used in another site's and working very good?
The bank say nothing from there end?
Since 6th of March my site is not working because of your billing system?

I ONLY HAVE QUATERLY EDIT SESSIONS. OFTEN WHEN I RETURNTO EFIT YOU MADE SYSTEM CHA GES WHICH BLOCK MY ACCESS. EACH TIME I NEED TO CONTACT SERVICE BEFORE BEING ABLE TO WORK. SOMETIMES SOLVE IN HOURS OR DAYS. MANCHMAL IN MONTHS.

2 sessions needed.

Your website is full of bugs/errors. There is some sort of caching feature that makes it very obnoxious to try and make any edits/changes to my site. Your support is slow, and don't always seem to have a firm grasp on what is going on.

As an unfunded nonprofit (goal to provide fresh insights and solutions for difficult social issues in the uSA) it has take years to reach goals. But was grateful for the help on that day. Thank you.

It took 2 weeks to fix upgraded SSL and Sitelock...services that I have paid for and were installed incorrectly creating a host of issues. Even now, after the website is up and running, I cannot receive emails on my iPhone and have received no tangible support from anyone at Bluehost except for sending me articles that are of no help

Im so new to all this... opened my account earlier this year... had tragedy strike in my family several times. Could not get back into my account. Stressed is an understatement. So many incredible ideas.just can't get it working. Do you offer tech help?... via phone?... find this entire experience so overwhelming... wished now I hadn't paid for the domain/website...its very very frustrating!

My website every time down, due to hacking attemps. And what i have discuss in my tech circle they advise to move hosting service because the blue host its self do this to push you to buy some more services from them.

I can't recommend BLUEHOSTenough! When I signed up with them, I knew I was in good hands. Their service is top-notch, their servers are fast and reliable, and their customer support is outstanding.

One of the things I appreciate the most about BLUEHOST is their uptime guarantee. I've never experienced downtime with them, which is crucial for my online business. Their infrastructure is rock-solid, ensuring that my website is always up and running smoothly.

Additionally, their customer support team is incredibly responsive and knowledgeable. Whenever I've had a question or needed assistance, they've been there to help me promptly, often resolving any issues within minutes.

Overall, [Host's Name] has exceeded all of my expectations. If you're looking for a reliable internet host that truly cares about your online presence, look no further than BLUEHOST. They're simply the best in the business!

My account was hacked and I responded within 1 hour of the hack. I have now been trying for 2 weeks to get you to remove the intruder's email address. I have had to upload my personal details and still it is there. How did you allow the hacker to change this and are not able to correct it switftly? Your support (3 times) has been unhelpful apart from wasting several hours.

Chat option was quick and the agent was responsive and helpful, solved my problem in few minutes, just have your pin ready to save time

Chat option was quick and the agent was responsive and helpful , solved my problem in few minutes , just have your pin ready to save time

Agent helped me with “ security issu “

My issue was resolved in 1 call. My support agent was helpful.

My issue was resolved in 1 call

Bluehost has been extremely difficult to use. Once every month or so I am forced to reset my password without any warning. Which usually forces me to have to chat with someone. When I'm done using the chat to be helped, the chat remains open (even though I close it out) every time I come to the website, resulting in a very loud "ding" sound.

Tech support takes forever especially over chat. I also seem to be a conundrum for your tech support because I (gasp) dent use wordpress. Our site has bounced up and down, going dark and coming back up, for over a month now, and no one seems to care over there.

Twice as long to get where we are today. Been stressful as no one could find welcome call information for modification. Timelines not be kept. Mod request page doesn't populate and told this is a known issue. Not a very professional way to run a website hosting and creating business if your website doesn't work.

I cannot even believe how bad you guys have gotten, after I'd been a satisfied customer for so many years. Nothing works and support is useless. Cannot wait to find a new hosting service.