Bluehost

After 2 years of great service. Today I found out that my 2 of my websites are down. Also, they are missing from your Hosting section of your hosting panel. It looks like it mysteriously disappeared. I did not remove them. I am on the phone with one of your techs, and they are unsure as well. The site's files are there, they are just not registered in your control panel. Looks like some type of server glitch on your end. I am sure other clients will be calling/email about this problem as well.

Bluehost has been dependable and easy to manage. I appreciate informing when my account will be charged for renewal BEFORE charging my card. This lets me know the company is thinking about the customer.

It took from October 23,2023 until FEbraury 14,2023 to transfer my website even when all people were aboard for the migration. Support members often contradicted each other and had no tolerance or knowledge of anything more than they had been told. My absolutely worst experience with a web host in all my years of building websites.

Have been waiting nearly a month for a DNS issue to be resolved. Technician's aren't reading notes on the ticket and need information is not getting to me

I transferred a website from GoDaddy during February, and before I did, I specifically confirmed that bluehost technicians would provide support for the move to ensure I would not have any downtime. Honestly, I think the reason many sites stay with a bad provider is because making a change is fraught with peril. Well, I encountered all of the peril. I worked with several technicians. All were pleasant and professional, and a few were good, but before I connected with the techs who had any level of expertise, I first dealt with many who were untrained, unfamiliar with the bluehost environment, and either made changes to my site which disabled it, or gave me bad information which caused considerable downtime and delays. It made me question whether moving from GoDaddy had been a good idea. My site has a lot of content (many audio files) so it is large and every minor change seemed to take a very, very long time (which I had not experienced with GoDaddy. Currently, the site is working, so after my experience I have stepped back to recover from the trauma. But my backups are not working (it seems I have to pay more in order to support backups of my large site, which seems like being nickel and dimed since I do not recall having seen any limitations to backups when I first signed up with bluehost. Also, I want to be able to update my staging site from my production (ie push the current production to staging) but I have no confidence that the system will do that correctly or that bluehost tech can support making that happen.

The transition to the VPS server was promised to be smooth and that I would have a specialist to help me with things and I haven't had a single specialist, websites haven't been transferred, and I have had to nag people the whole way through this process.

Good for you to use for your business. Helps website with clarity and informational purposes

Customer service is terrible all my domains are constantly being attacked and my email doesn't work for almost a month. I have called mutiple times and am told in 2 hours it will be back and running. Never is

I've been a customer for several years. Now I'm not doing anything online so in nov/dec I called, asked toncut off everything except shopatmyconvenience.com. You kept billing me for things I dont want, and now you've cut of the website that I want. Dec 2 you billed me $36.99. What was that for? This is Ivor Wilson, Unhappy Customer.

I've experienced interrupted service before. The representative was dismissive and unhelpful, blaming it on coding. No my website is glitching again which potential clients are judging my services on. This is unacceptable and I am losing clients based on this amateur service provided by Bluehost. I will be switching.

I've been a Bluehost user for over 10 years. Site has completely changed. Harder to find what I'm looking for. Too much pushing to buy new services. Redirects make it impossible to log into my webmail.

It won't let me request to transfer a domain from someone's account - they informed me that it was possible, but it doesn't work for some reason - is this a bug?

I don't like the full page ad offering backup services when I sign in, and there isn't any decline or "no thanks: button where I can't easily exit the page!

Having to wait 20 minutes for a response from live chat consultant is a little ridiculous, especially since the chat will auto terminate if I don't respond within 2 minutes...

You didn't help me when I told you That it wasn't working and even when I got a response, you admitted it the blueprints I was trying to use were broken but didn't help me use them. Also, wordPress is Utterly awful. And overcomplicated Use something else.

Issues logging in to my account and support wait times are in excess of 30 minutes no matter what day or time you try. Support person (Mark) knew my call was dropped several times resulting in a complete start over. He promised to call me back and never did!

Two of my websites were down for almost 2 weeks; nobody knew why nor seemed to follow-up with me about status. Bluehost did not respond when I asked for compensation for loss of web time which resulted in lost of business.

Sent a notice that my account was going to be deactivated and needed to be renewed. But had already done so and paid additionally for years I didn't need. Sneaky.

Websites and emails have been down for several days and even after several chats or calls the issue never got resolved, I will be filling a legal compaint due to service issues

I have had more trouble getting this setup and using the email and keeping it working than I probably ever have had with a service. I will soon be finding a different provider. Although your customer service professionals are helpful and knowledgeable, the actual "product" seems to be extremely unreliable and weak.

Im really frustated by the service. 1. Its so many clicks to simply get to the email panel. 2nd, the outgoing server is super frustrating. 50/50 shot on whether or not my emails get sent. Theres no rhyme or reason to what goes and what goes to the outbox... Just not very user friendly at all

1. I'm back in your site today because my site didn't work last night. Your site didn't work last night either.
2. I had to use the chat support three times to update my DNS records. It still is not fixed: ProSocialWorkers.com still doesn't work. Try it yourself!
3. I asked that last agent to send me the text of the prior contacts with your support chats. I was told I would be sent via email the chats from all three summaries. I never received any of them.
4. I mistook the need to update my DNS records with updating my domain and paid over $100. I contacted support chat the same day to cancel and request a refund. I was told I would get a full refund. I've only received a partial refund.
5. There is more, but this is all I'm going to discuss today. Does my opinion count? Will you follow up with me or contact me at all?

The support is the dumest in this world of service. You don't support email customer service. And that's fine. But u asking the client wait through out the chat section if we were late then the chat get terminate. Not even a ticket to follow up back! And sometime are untrained staff. We need to redo the chat again..