Bluehost

The changes that Bluehost has made in the past year have made me choose another--better host. I am removing all my sites and all my business from Bluehost. It's too bad because I've been with the company since 2005. Shame what happened to this formerly awesome company.

I needed a php version change. It was a quick task due to the help I received. I wasn't able to do it myself due to the options available so I reached out for help and had the task accomplished quickly.

Exactly how customer service should be--efficient and knowledgeable.

Your customer service has dropped to the ground. The last few interactions I had prompt me to transfer most of my site away. After being a customer here for over 13 years, now I would not recommend Bluehost to my network. This is very sad, but is the reality we have come to.

Customer service has always been top notch. If I have ever had an issue and I call Bluehost they actually answer the phone, walk me through my meltdown (lol) and always make sure I am taken care of. I honestly feel that with Bluehost I know that there are people ready to help me and not just some AI computer host.

I keep getting an Ad when I log in, but I've already declined. Yet the Ad keeps popping up for some reason. Please make it go away, as a paid customer I should not have to see the same Ad more than once.

I had an issue with my website and I was unable to access it. I contacted bluehost support and they dealt with my issue in a professional and timely manner. Couldn't recommend them enough!

Excellent customer service. Very professional, fast and competent!

Good customer service. Company always looking to improve.

I have been with Bluehost for many years now, and I have called them for a variety of issues. Overall customer service is very good.

Great service provided also a good selection of platforms to choose from

No problems getting set up and the cost was very reasonable.

I recently purchased a hosting plan and domain through Bluehost's chat service. Unfortunately, the experience turned out to be incredibly frustrating due to an initial mistake and unresponsive customer support.
The Wrong Start:
During the chat, the agent made a typographical error while entering my email address, finalizing the purchase with an incorrect email. Recognizing the mistake, I immediately contacted chat support again, following the agent's instructions to request a correction.
Five Days of Chat Hell:
What followed was five days of utter disappointment. I spent a staggering 10 hours communicating with Bluehost's chat service, only to encounter repeated issues. The experience left me feeling frustrated and unheard.
Uneducated and Unresponsive:
The biggest problem with the chat support was the apparent lack of training and communication skills. Often, it felt like the chat agents weren't even reading my messages before responding. They provided generic replies that didn't address my specific issue of the incorrect email.
$5 Down the Drain:
Hoping for a more productive interaction, I decided to call customer service, incurring a $5 international call fee. Unfortunately, the phone experience wasn't much better. All the representatives offered were vague assurances that the issue would be "fixed soon."
Overall:
Bluehost's chat support proved to be a massive time sink and a source of frustration. The lack of knowledge and communication skills displayed by the agents was unacceptable. The phone support, while less time-consuming, offered no concrete solutions.
Considering Alternatives:
This experience has definitely cast a shadow on my perception of Bluehost's services. I'm now seriously considering migrating my hosting to a provider that prioritizes customer support and accuracy.

Ghastly customer service, long waits for people who don't understand the issue, lots of fumbles on Bluehost's part, and a bad-to-worse customer experience that's essentially trying to upsell and show ads instead of getting us to where we need to be. Hate it.

It was hard getting all of my site transferred and migrated properly. The general help line wasnt much help. When finally reaching the right person it was smooth, but that took some effort. All is well now.

My experience with BlueHost has been incredibly frustrating. Despite over 8 calls for assistance regarding the same issue, a persistent malware issue on my site, the support team repeatedly assured me that my site was clear after their scans, which was actually not the case. This oversight resulted in potential clients being redirected away from my site for months. Although a credit was offered as compensation, it doesn't equate to the potential business lost or the time and stress involved in resolving the issue myself. I expected a more thorough and proactive approach to securing my website security and customer service.

I came form namecheap so my expectations were very low I was expecting to be confused and end up with problems like having 3 trials for wordpess creation but this has been so easy and responsive. I've not had to ask customer support for anything so far as all of my questions have had clear documentation or youtube videos or skill share lessons to walk me through I spend so much less time wondering and more time creating here.

Frustrating time getting a staging site created (manually by support agents) and now pushed to production (also manually by agents). It turns out I was hitting a storage quota limit preventing the push, but now that that has been resolved, I'm still working through one problem after another, with each agent making some progress but also pretty motivated to get off the chat within 5 minutes. Somebody is pushing the wrong metrics for support agents...

The cart seeks to force me to auto-renew, by clicking the continue button. I don't want ever want auto-renew. Thus you force me to call in, recording the conversation to process my order with strict instruction not to auto renew.

I have a critical error in my Website which prevents me from utilizing my 3 booking calendars (top, Main and Studio) Simple booking calendar). As a WP beginner I made a mistake. Otherwise I find the host is excellent. I need help

It has taken some time to get used to the new layout. Most of what I want to do is in the "Hosting" tab. So now I have to go through a couple extra clicks to get to where I want to go. The opening promo page is also annoying...one more click I have to hunt for and execute before I get what I want.

It's so slow initially logging in. It shows a log-in screen, then that changes to just the domain user id screen, then the password screen, and then tries to make me buy a website professional thing every time.

I am just out here spinning my wheels. Hours and hours of getting nothing done. I can't find a theme that I like, nor can I see what I am doing. I have been at this for months. I want and elegant, professional website with the following pages: About, Blog, Contact, Events and Shop.

What I don't want is to spend any more time jumping through hoops. I am also very confident that this message will just end up in the cyber forever world.

Our website keeps having issues. First, the SSL would not install. Then after it was installed, it got uninstalled for 2 weeks. After 8 tech support calls, it got resolved. EIGHT CALLS where each support person said it would work within 45 minutes / 1-2 hours / 4 hours... but it doesn't ever get resolved.

I will just be honest, my experience has been a frustrating challenge. Every step of the way require monetary upgrades and plug-ins to design the site and it still was never what I wanted. The site loads way to slow and I wonder if it will be able to handle a significant amount of traffic without locking up.

If I could start over again, I would probable try a different host and website builder.

I'm upset that the plan I've used for years is going away and I'll eventually be forced to pay MORE for the service I already have. I had unlimited sites and now I'll be limited to 3 under my current plan? This is a hobby, not a business and you're killing me.