BluehostReviews 21,468

I had more than 10 calls each day to develop our web site for our domain which has registered with blue host although we has a privacy protection plan

I had a very difficult time communicating with the Chat representative. I didn't feel like the person understood what I was requesting and I also don't think I received accurate information. However, when I called on the phone, the rep understood and quickly took care of my problem. From now on, I will ony use the phone contact if I need help.

My website began experiencing catastrophic issues. After trying unsucessfully to discover the cause, I contacted Bluehost support. The technician quickly discovered the problem and eliminated it. He waited for me to check various pages in the site to verify all was okay before signing off.

I was able to set up my travel blog by reviewing videos. Function expansion and subsequent maintenance a breeze thanks to effective and (mostly) free add in components.

They are helpful and knowledgeable, which makes life easier.

Support was through Chat or telephone. I opted for Chat as I live in a country that is GMT+8 so making a call is not easy depending on the time and it is also very expensive. However the chat box was a total failure. Before I could type in my message, it ended the conversation. This occured everytime I tried to use it.
So I had no choice but to stay up very late at night in order to call Bluehost for help. The first person who answered was not really helpful. He kept saying that my domain was hosted with GoDaddy which wasn't true. I purchased the domain from GoDaddy but hosted it with Bluehost. After a while he decided to transfer me to the billing dept and there the guy who answered ( I think it was Patrick) was most helpful. He understood my issue and he could see my domain and that it was hosted with Bluehost. He could see that the outstanding amount had to be settled before I can see my website. So he then passed me on to the relevant dept where I was able to make payment and the issue was settled.
I don't understand why you don't have an email for support. It would be much easier especially for clients who aren't living in the US.
I'm sure my phone bill will be a huge one as the issue took some time to be resolved. Please look into the chatbox problem. It's supposed to be available 24/7 but it certainly isn't. It keeps popping out the message "The conversation has been ended (and it gives a time stamp). Please start a new one."
And the same thing happens all over again.

I contacted Bluehost regarding cancellation of the domain name and the Wordpress hosting services because the cost is exorbitant.

My website's been down and every time I speak with someone, they give me the runaround

I'm not a computer genius and I have never made my own site before. But with Bluehost I didn't have to know a whole lot about how to do it because it practically made itself!

It has been relatively pain free to use WordPress on Bluehost but it wouldn't have been my choice when deciding to go with a web host. The biggest issue is the email. I can send myself an email from home and it will eventually show up on the email address hosted on Bluehost. We have also been subject to people not accepting email from us as their server has blocked anything coming from Bluehost's servers. Nothing new but frustrating all the same.

I was needing to cancel my bluehost account and have them stop billing me and they took care of it immediately

Please see screenshot. I don't like the way it looks...
Can we have all tabs on a straight line?
It seems it's falling out to the second line...?
The tab that says "Policy on insurance deductibles and payment requirements" --- this is too long!
Can we have it to state "insurance deductibles" only on the tab...

Never have any issues with this host. I am adding some characters so that I can submit this review and Bluehost can stop asking me for a review (:

I needed a setting on the backend of my Wordpress site changed, and rep was able to do it while we were still connected in the chat.

Your representatives are always patient and friendly. They are very helpful and provide good support.

Great service provided also a good selection of platforms to choose from

We moved our nonprofit Wordpress website to Bluehost last year. Since moving it, we have had a lot fewer problems with our Wordpress hosting. Glad we made the switch.