Bluehost

This website is currently not working at all. I have lost access to the Website builder and I have not received a response to my request for help. I've given it an entire day but no email back from the tech support.

There have been some bumps in the road for what I expected to be a seamless experience. The main issues have been surrounding my domain and setting it up with the hosting site (from which it was purchased). I hope that everything is resolved now after having already spoken to customer care. However, I will say that customer care has been beneficial.

It was a PAINFUL experience to finally get the service and attention from the Processing unit i.e. The team who needs to approve my change email request. I had to wait over 3 weeks for someone from the unit to reply to my numerous frustrated and admittedly venting-emails. It was frustrating primarily because my website was logged out and it was during a proposal tender period and my website was locked out due to the email change request. Eventually I was assisted by the processing unit and that went well EXCEPT that the information provided was INCORRECT! And I had to once again contact customer service to help, My website is finally up once more! I am just glad to have to put this painful experience behind.

I came form namecheap so my expectations were very low I was expecting to be confused and end up with problems like having 3 trials for wordpess creation but this has been so easy and responsive. I've not had to ask customer support for anything so far as all of my questions have had clear documentation or youtube videos or skill share lessons to walk me through I spend so much less time wondering and more time creating here.

I've run my own website since 2003 and thought I would try Blue Host, starting with a couple of domain name registration transfers. It was a 2 1/2 month ordeal just to get that right. In fairness, I want to give their technical staff kudos for working hard to resolve the issues and communicating regularly. But their sales person's behavior was unprofessional and awful. She told me a lot of things to get my business and then never returned a single call. Another individual on the phone support was also very unhelpful and told me that I would have to pay all kinds of fees to point my domain names to my website when my website and its core domain name are hosted elsewhere. To be clear, BH has secondary domain names that I point to my site. This experience caused me to renew my domain name registration for the main site with the current registrar and to never even consider moving the whole website to BH. If they can't even complete a simple task such as migrating a domain name registration smoothly, and their representatives are unreachable or contentious when a customer has a problem, then I would not feel comfortable migrating anymore of my business, which is my livelihood, to them. Again, the technical staff who worked through the issue via email with me were very helpful.

I am not the most tech savvy person so it took me a few weeks to learn how to use bluehost but after I did I was very happy with how my site looked professional and clean.

It is not at all obvious how to add a database to a website, so I purchased one month of their professions designer support. They had no clue how to help. I have since hired an independent consultant and he is working through it.

I regret to inform you that I encountered a situation where I had paid for a website transfer. Concerned about its expiration, given the site's relative youth, I promptly reached out to customer care for assistance. They assured me that there was no cause for concern and promised to guide me through the process, ensuring that I wouldn't incur any additional charges. However, despite their initial assurances, they ultimately failed to provide the necessary assistance. Consequently, the transfer expired, accompanied by a message indicating that if I wished to attempt the transfer again, I would need to pay once more. As a result, I intend to move my domains to a different hosting service once they expire

Ive been working on an issue with my email. DNS was changed and it broke my smtp settings. My email was down for 2 weeks before anyone could figure out why. I called 2 times and both gave me different answers.

I experienced a system breach today. All my DNS entries were deleted, leading to the failure of our corporate website, email, and applications that rely on Bluehost DNS. The Level 1 support team was unable to assist, and the issue had to be escalated. It could take 24-48 hours to restore the services. In the meantime, we have 20 employees who are unable to function, which is a serious matter. Bluehost should have a team that can quickly address such issues to prevent business interruptions.

I feel blue host has gone down in customer service.

I can't easily get ahold of English speaking representatives and I'm rather annoyed at a $2000 site I've had made which doesn't seem to be what I wanted

Bluehost provided the best overall experience I have ever had when it comes to establishing a new domain and associated email addresses. The site was extremely easy to use, and the customer service team was incredibly helpful in answering my questions and helping me resolve a technical issue (an issue that was all my doing by the way).

I highly recommend Bluehost to all of my friends, family and anyone looking for a better overall experience!

Hi, I had a problem with a subdomain because of a DNS issue and it took more than two weeks to fix it, it was important for the company and we pay a lot per year compared to other hosting services. The truth is that we are very disappointed with the resolution of the online agents. At least they are friendly, but it's no use if you need a lot of interactions to solve a "minor" problem.
In the end it was solved because I made another subdomain from scratch and contacted you again.

My experience has, sadly, been awful. After not being able to install Wordpress for a second site (this problem was escalated 3 times), I gave up and requested that my plan go back to the basic plan. I just upgraded and renewed service in November 2023, paying over $300, so I could add the second site. This person then mistakenly, deleted my entire hosting account causing me to lose my primary website, thus totally crashing my business. Then I was told that I could only get my website back if I bought a new hosting plan. (Even though I had just paid for a 3 year renewal). I had no choice and bought it. Now, I have been waiting a week for my primary website to be restored. I hate leaving bad reviews, but this has truly truly been just an awful experience.

I have always had a positive experience with Bluehost. Their customer service has been friendly, fun, and educational. Whenever I had an issue, it was resolved promptly. However, my recent experience was exceptional. The representative was not only professional, knowledgeable, and friendly but also went above and beyond by providing me with accurate and timely problem-solving.

Great customer service - web site needs to be modified so that one can get to the home page before setting up a website on your new domain if thats what you want to do (for example I needed to set up domain specific email first before website).