Bluehost

Support wasn't helpful and very rude. Domain worked perfectly and then all of a sudden it didn't work with the redirect properly. Support blamed it on my host, which wasn't the issue. Transferred my domain to GoDaddy instead.

It is not sign of a professional webhosting service to alert me that my personal information is not protected. If you request my personal details they should be automoatically protected without asking me to pay for their protection.

You've upgraded the login experience, I guess. Now 29 different usernames/logins don't work. When I asked for my user Id, I was sent an ID I have never used to login to my hosting account. Not sure how many of those 29 IDs I'll need to change. I also don't know what other consequences will result from the upgrade but so far thanks for nothing.

Web interface is buggy, customer support is the worst out of all services i have ever used in my entire life.

They try to upsell me domain privacy when im in europe and have it already for free by law.

The list is endless

My account got terminated out of nowhere and I don't know why. I didn't do anything to cause it to be terminated. All of my information and site was completely gone, and my domain name has been taken. There was no explanation to why my account got terminated out of no where and I'm scared it will happen again.

Things keep happening to my service that bluehost does not know the answer for and they all have to be escalated because first tier customer service does not have the answers. For instance my constant contact auto renewal was turned off yesterday. For months our emails have been blocked because of SPF DKIM issues and bluehost says are settings are not getting pushed. Also, our website went down a few months ago an customer service gave us the complete run around saying they couldn't understand why.

There was a problem with log ins preventing me from logging in and doing needed work. I was told the IP address i am connecting from had to be enumerated whatever that means. This took about an hour of my time with the failed log ins and having to wait for support to start answering the phone. While I had issue with log ins I couldn't use the chat help feature.

We have been with Bluehost for nearly 20 year as it had always put service to its customers to the forefront. However, the recent changes to the site reflects a blatant attempt to sell us more products -- which has only made the site harder to navigate. Furthermore, we now get an ongoing onslaught of spam/phish emails relating to our Bluehost account which only adds to the annoyance of this "new and improved" version of Bluehost. It's a shame.

The new changes make it longer to sign in and get tot he dashboard. And, customer service is complicated because people are multi-tasking and you never know if you are going to get the great rep or the lazy rep who doesn't speak English. Other than that, all has been running smoothly for years. Thanks for the great work!

I do not like the continued ad interruption as I log in. You make it so easy to click continue and start paying for another service that I have indicated already many times I do now want.

2 things that are terrible... the fact that you cache all pages so when I make changes during development after a few minutes your servers REFUSE to show the new changes to my web pages? A terrible thing to deal with... :(( (
The next thing is your pricing? It is 8 times higher than every other hosting plan in the entire world? Ridiculous for sure...

Totally hopeless in either explaining or resolving my issue at 3rd time of trying. Surely it would be easier to employ human beings who can speak on the phone. It would certainly make you alot more popular with your customers

This rating really only applies to my last months usage. There has not been a single time I have logged in and tried to updated my website that I haven't had to connect with an agent. There has been an issue at every turn, and currently my updates aren't publishing to my webpage.

I just learned that I am over your file count. Unlimited was what I purchased from you almost 2 years ago. Your company sold me on the unlimited capabilities with building and hosting websites. So much so I came from GoDaddy to you. Know I am out of compliance because what you told me did not last long. Plus there is not easy way for a number webmaster type person to fix this. Which again cost more money. I am not utilitzing emails with all my sites. So that again means no easy fix. Signed Frustrated to no end.

Took several calls and online chat support to get domain transfered, now the email service I paid for doesnt work. And it took over 2 weeks to get domain transfered and working. I followed the email setup steps but does not work. WIll be contacting support again.

I am constantly receiving login errors when trying to log into my site to make changes. Navigation is NOT intuitive and difficult to manage. The user experience is sub par. I cannot event get email through Outlook as the security certificate for the bluehost site is constantly flagged as suspicious.

I am experiencing an ongoing problem with hosting my website. Despite multiple online and live consultations with your customer support, the issue is not resolved. Your representatives assure me they will fix the problem and they never do.

You've changed your back office and I cannot find my invoices from you, my products that I've purchased are unavailable. You charged me for new things I never requested or ordered. It's confusing to try and find out what my status of accounts is on the products. I don't know what you did.

I contacted support months ago and made sure EVERYTHING was cancelled because I own my own hosting. Now I am getting email saying I need to cancel renewal and site will not let me delete C.C in payment method or not renew.

Not as easy as advertised. Very difficult to customize, and requires more coding experience than advertised. To make it easier you have to pay for upgrades that are not initial available or explained.

Things that are simple your help desk team isn't solving like forcing SSL on my site. My clients can't use their site for weeks and still no solution.

The signing process has changed over time and has become confusing! We use to use Email and Password, now it looks like we are using ID# and Password. Very confusing when you have your emails and passwords saved for your sites.

Got spammed with a $#*!ed survey 3 seconds after logging in asking me what my experience was like. Answer - $#*! because this pointless survey popped up getting in the way of me doing the task I logged on to do