Bluehost

Not very intuitive when trying to work on multiple websites. Should be easier to add additional owned domains to the Create New Website page instead of having to enter domain name. Should be able to select from own websites to begin editing.

Too many clicks to get to the control panel to edit and control the account. The old user interface was for more efficient and did not have all the extra un-needed steps. The new design sucks, it slows the process down and makes things more complicated.

TBH I barely scratch the surface of what's available on the site, but for my simple needs it has always been easy to navigate. My previous site was a rudimentary site I built with html and it was easy to manage through the Bluehost interface. My current site's Wordpress and it's such a pain, I'm going to opt for a simpler more robust platform for the next iteration. I put this one together initially through the BlueSky subscription and they were very helpful although I've been managing it myself for the past couple of years and the experience has been frustrating. I rarely have cause to ask support of Bluehost but when I do, support has consistently been readily available. As a host I have always found them to be accessible and available and for so long as I require a website as part of my profession I expect to remain with them.

The website themes always have errors or cause viruses, ETC. This has been a horrible experience and support never can help me is always suggesting that I spend more money by using a web developer when this site is being advertised as simple.

Immediately after logging in, an advertisement popped up that blocked the entire screen, which I had to dismiss before I could continue to my account. Even worse, it was very unclear *how* to dismiss it. This is very disrespectful towards the customer, and gets an automatic low rating in my book.

Somehow our user ID was changed. Spent two very frustrating days trying to figure out what was wrong. Overall, the sign in experience has changed multiple times over the past several months - the layout, an ad that needs to be bypassed, and now our User ID. Not a great user experience.

My website is still not working correctly and I have chatted with support numerous times to get it fixed. I am transferring my site to a different hosting platform.

Since I have been working with bluehost I have not been able to use my website, there is a problem one after another (More than 1 month no working well). The support team are the most horrible an unpoffesional I have never seen. Well not everyone, but you have to be lucky to find the rigth one. Sorry about it, but my experience has been horrible so far.

It's ridiculous that agents do not inform clients of the details of accessing their files (web files) after hosting expires.

I was completely misinformed. I was told that I can still access my website files even 30 days after my hosting platform expired. (I was not told that I must reactivate my website to access these files.) I had to end up paying almost $50 to reactivate the platform just to access my web files.

After speaking to the agent on the line I literally had to BEG her for a discount since I was misinformed or not given the proper information from the beginning and that alone was a hassle. She said she would ask a manager for a 20% which was approved, but later the system "wouldn't take it" so then she eventually had to downgrade it to a 15% off... and getting her to even do that took a lot of pressing. She was not understanding, and initially didn't have any sympathy or understanding of the fact that I was misinformed from the beginning.

The customer service for tech support has been sub par. I've been a customer for 10+ years and recently I've called in a few times for different tech support and the agents couldn't solve my basic issue, and they weren't knowledgeable or they didn't use active listening to understand what my requests were. I fixed the issues myself after several calls and 4-6 hours of wasted time speaking with tech support.

The servers in portugal are just incredibly crazy slow... no explanations. No help or support regarding this matter. It's very frustrating and impossible to find help or troubleshoot.

You guys used to be great, you're slowly going downhill. Let's get back to customer service, giving the customer a price break, and easy access to the cPa el by default.

I have not been able to login via webmail using my primary account. I purchased two additional email accounts for my team members and neither one can access using webmail. I have tried to communicate my challenges using the chat numerous times with no solutions. I am beyond disappointed with Bluehost.

Your pin number restrictions are too severe for me to use my regular one.
Mail storage is too expensive.
The tone of your interface is unprofessional.

The popups that are on my site when I log in are irritating. I worked with your chat representative and they said they cannot be removed. That was Ecommerce popup page. Today the page was website protection and i could barely see the button "no thanks" so I could move forward.

You need to think about your audience when this is a system wide popup - you are not making fans

Very efficient and polite responses received throughout the interaction. Prompt answer to questions were given. I was very pleased with the service provided.

Quite mixed. I have had 2 helpful experiences, where my problem was resolved quickly. This was when the Bluehost agent reversed my website having been removed from my websites tab, the other was when my another agent reversed my being locked out of my account (a BLuehost error). The others have been particularly poor. One being my login not working for reasons that were not explained to me. The other being bluehost removing the wrong website from my hosting package. The other being waiting 20 minutes to be identified (couldn't find my url or login details) before being able to ask my question. Call dropping spontaneously. Being put on hold for 5 minutes after I asked "what will happen to my original website if I click Transfer website?" The pathways /hosting/details/sites brings up a different page from /hosting/sites which was very confusing. This is particularly poor because of the fact that this is a hosting site, yet the pages on it are confusing.

What is this PIN system? The requirements of it were completely ridiculous, I tried a number of permutations just to get something that allowed me to submit it but it always showed me an error. And who uses that? If you want to set up 2FA there are a million better ways to do it, the $#*!s the matter with you.

About a month ago, my website was DELETED with no explanation of why. I spent over 2 hours with chat support trying to get it back. They had no explanation to give me of why it happened. They were able to eventually get it back, but this caused a LOT of stress for me, and as a result I no longer trust that bluehost won't just randomly do it again :(

Having renewal issues for one week now. Eventually the domain expired, taking all our business domains down! Have been talking to the customer support folks, just to hear that the issue will be resolved soon. And the soon never comes!

I can only access my email through cPanel--it won't let me log in through android phone or browser. I spent quite a while with chat assistance yesterday: they "noted" the issue and told me to try later. It still doesn't work and now I'll need to waste more of my time trying to resolve a problem that should have already been taken care of.

I can't login and your website keeps locking me out. I wasted 1 hour working on this issue with customer support. He/she sent me password reset 6 (SIX) times. Did not work. THis has happened way too many times. If this happens again, I am tranferring all my more than 20 domains to Godaddy. I have been a loyal customer for the last 7 years. I am very, very disappointed at your technical issues

Worst webhost ever. Our side is redirecting. We were talked into buying a $500 site lock security package and after weeks our website is still being redirected with problems and no one will help.