Blue Nile has a rating of 2.7 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Blue Nile ranks 28th among Engagement Rings sites.
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Robert was such an amazing help in trying to find the perfect diamond for our setting. It's lovely and we are very happy. I actually would never think of buying another diamond from any place but from blue Nile
I recently purchased two wedding rings from Blue Nile, having them shipped all the way to London from the United States. Unfortunately, my experience has been extremely disappointing. Upon receiving the rings, I noticed that the bride's ring had a noticeable black mark on the inside—something that should have been caught during a proper inspection before shipping. When I contacted customer service, the options they provided were far from satisfactory. They offered to send the ring back for repair, but this would take an unacceptable two months, leaving me close to my wedding abroad in the Philippines with no guarantee of having the ring in time. Their other options were just as disappointing: either accept a refund for the flawed ring, which would leave me with one unmatched ring, or pay out of pocket to have it repaired by a local jeweler in London. Given the distance this ring had to travel, it's frustrating that Blue Nile did not take the necessary care to ensure everything was perfect. The lack of a viable solution and the long wait for repairs have left me deeply unsatisfied. I expected better quality control and customer service from a company with such a reputation, especially when dealing with something as important as wedding rings.
I purchased a half carat single diamond to replace a lost stud earring. After researching a number of sites, I decided to use Blue Nile to make my purchase. I felt that the amount of information I was able to find about the various grades and sizes of loose diamonds available on the site gave me a lot of confidence in my selection. Prices rationally corresponded to the qualities of the diamonds and while confusing at first, the detailed information allowed me to learn a great deal about how one must prioritize their most important characteristics and compromise on the others.
The only real "issue" was that the diamond I selected would not ship immediately so I did have to wait several weeks for it to arrive. I knew this going in to the purchase so I can't really fault Blue Nile for this.
In the end, I was very satisfied with my purchase and the new diamond (and martini setting also purchased from Blue Nile), was a great match with my remaining stud. I would definitely buy again from this company.
Products used:
diamond stud earring.
I purchased a diamond bracelet for my wife for our anniversary. She loves it. The price was great, the quality is amazing and the jewelry arrived on time, in a plain box. Perfect. I had several friends who used Blue Nile and they told me that the jewelry is terrific. I tried the service and found just what I was looking for on the site. I had a couple of questions and used the chat feature to get my answers. It was really easy and fast. Thank you for amazing jewelry at prices that are much better than the mall stores!
Tip for consumers:
They have 10 retail showrooms across the country where you can visit and see, feel and touch the diamonds and jewelry before you buy.
Got my spouses ring through this company. I was hesitant, and very unsure on his size so i ordered the ring sizer thing. The size was wrong 2 xs but each time it took less than a 5 minute phone call to resolve! Great customer service!
Products used:
Ring
Thanks, Samantha! So glad to hear that our customer care team provided excellent service!
I Must give Blue Nile a 5 star rating. I have worked in the field of customer service and I was so very important how you treated people that you interacted with on all levels. In this day in age it is a rarity. Something has been lost along the way. But Blue Nile Old School and treats everyone with dignity and respect. Highly recommend them and their product is excellent. Love my earrings and receive many compliments. Thank You Blue Nile for job well done.
Tip for consumers:
Check out the site and ask questions
Products used:
jewlery
I have been a client for many many years. I've had done returns, (processed quick and easy) service on my engagement ring, which is about 11 years old. They checked it "inside and out, top to bottom". Recommendations and cost were explained to me in great detail. Workmanship was impeccable! I can't say enough great things about BN! Client for life!
Products used:
Rings, earrings, necklaces, bracelets
Hi Kathleen, thank you so much for this kind review! Whether it's caring for your engagement ring or supporting you with a return, we appreciate having you as a loyal Blue Nile customer!
I was skeptical to buy jewellery online, but with the current shut-downs decided to give it a try. I have now made 4 purchases with blue nile over the course of the last year and will continue to give them my business in the future. The selection is good, and the customer service is excellent. I was unhappy with my first purchase (beautiful piece, just did not suit me) and the return process was quick, painless and cost me nothing. I would not hesitate to recommend Blue Nile, I'm very happy with the quality and the experience.
Products used:
rings, earrings, necklace
HI Jasmine, wow thank you for your sparkling review! We're so glad you trusted us and we strive the provide the best quality, value and customer service possible. We hope we can continue to help you complete the jewelry box of your dreams!
I ordered a gold band for myself earlier this year. It's sleek and looks amazing. I don't even feel I am wearing it in my ring finger. Quality of the product is great too! I recommend buying from blue Nile. Customer service is quick and amazing too!
Thank you for the kind review! We are happy to hear you love your Blue Nile ring.
The ring she loved it. I planned a whole horse and carriage ride in Central Park with her family and mine with a photographer there. It was a nervous moment but well worth it for the the woman and mother to our beautiful son who deserves the world.
We're so happy to have been a part of your special proposal. Thanks for the dazzling review and congratulations on your engagement!
Have purchased several items. Always happy with them. Blue Nile repairs also if one happens to need this service. Recently bought myself a beautiful bracelet and have had many compliments always recommend blue nile.
Products used:
All
The shopping experience was easy enough, as usual. Unfortunately, the emeralds in the earrings I purchased were not as green as the image shown which was what you'd expect when you think of emerald green. Instead, they are a shade or two lighter, milkier if you will. And these were NOT cheap! My wife says she likes them but she's also a very polite person. I'd be lying if said I wasn't disappointed.
Products used:
Emerald Stud Earrings in 18k White Gold (5mm)
Hi Justin, thanks for your honest review. We're sorry to hear about your experience and earrings and will make sure this feedback is taken to our internal teams. We take all feedback seriously and use it to fuel our efforts at continuous improvement.
I purchased these for my wife for Christmas and she absolutely loves them! The diamonds are clear and really sparkle. What I like most is that they have a locking clasp to keep them safe while she exercises. You have to push a little button to take them off! She is super active and they are just the right size for daily use. Highly recommended, you won't regret spending the $$ on them.
HI Eric, thanks for your sparkling review. We're so glad everything went well and that she loved her Christmas gift. Your comment truly speaks to the level of service and quality of product we always strive to provide. We hope that when the time comes to celebrate more milestone moments, you'll think of us first!
This company is amazing and so is my ring. I've been a customer ever since I found these guys about 5 years ago. Their jewelry is excellent and a very good value. My wife loves everything I've ever ordered from them and I've spent thousands with them. Customer service is impeccable and I'm just now returning the first thing I've ever bought from them to get larger diamonds. I love these guys!
Thanks for the kind review! Happy to hear we've exceeded expectations over the last five years and we look forward to helping you with future purchases.
Blue Diamond had the perfect engagement ring setting and it was so easy to get the exact diamond that she wanted. The cut, the size, the clarity and the color were all there and combined with the great price it was the best purchase I made all year!
Products used:
Engagement ring
Blue Nile promises free returns, but if you buy expensive wedding rings the returns don't really end up being free. You see if you buy say a $5000 ring and decide you don't want it, you have to pay to ship it back to them. But you can't just put it in an envelop and mail it, you have to send it registered and insured which can easily run you over $50. So I'd choose a good local jeweler over Blue Nile unless you're really sure you're not going to return anything. I would point out though that the return went smoothly to Blue Nile's credit.
WOW doesn't even describe how beautiful my dainty cut-out cross necklace looks. It is absolutely perfect; the disc size, the chain length, weight and clasp. The attention to detail and quality of material is 5-star! Blue Nile is my new go-to jeweler.
Products used:
Mini disc cross necklace in 14k yellow gold
Always excellent customer service from Blue Nile. I wouldn't normally order online for fine jewelry but for Blue Nile, they have proven to me over the years -- from my first diamond ring to the everyday / special occasion accessories I purchased in between, and eventually to the maintenance and checkup I needed for my diamond ring -- that they are a very reliable and dependable company. If you have a case that requires the location of a person who is making it very difficult to find them, or just want to be reunited with a long lost relative, skip trace can help and McRae Investigations Agency is happy to discuss your specific needs anytime. See mcraespy at outlook. Com today for all your investigate needs including assets discovery and recovery. Highly recommended!
Thank you for such a kind review, Reese! We're so glad you had such a positive experience!
This is the best place to purchase jewelry. I got my wife's engagement ring and wedding band here. I was able to custom select every aspect of the rings. For her I chose the color 'D' for Debbie, the carat weight was. 77, we graduated HS together in '77, the table(% of area on top of diamond) was 59%, we were both born in '59. Her rings are platinum which is in the 10th group on the periodical chart, we were married 10/10/10. I selected the band width, clarity and cuts as well. She loved all the thought that I put into it.
Now as for the price, unbelievable, I shopped around the local brick and mortar jewelry stores, they could'n even come close, in fact one of the jewelers actually recommended Blue Nile after he couldn't find what I wanted.
I purchased an engagement ring from Blue Nile. After looking at the local jewelry shops, I just hadn't found what I wanted. Blue Nile had both the ring and the diamond that fit my budget and her style. She said yes, and continues to stop and stare at it from time to time. Thanks Blue Nile!
I have purchased several items from Blue Nile, my favorite being a pair of peridot and diamond drop earrings set in white gold. I have gotten many compliments on them, and they have held up well. When I purchase from Blue Nile, I know the quality of what I am getting. They are very transparent with the descriptions of each item on their website. When I buy something there on sale, I feel like Im getting a good price. Items are always packaged so nicely. I love opening them up. I would and have bought from them again and again.
Incredible service great products very accurate description, fast easy delivery with confirmation because of the cost of their products. I received email updates for shipment. All was very easy to maneuver.
Products used:
Jewelry
When I received my wedding band I was beyond impressed with my experience. The process was very smooth. Once I received my ring, it was perfect! It was exactly what I wanted and I was so impressed with the quality! Thank you Blue Nile! I will definitely purchase in the future!
Products used:
Wedding band
So happy to hear you're happy, Lindsay. We pride ourselves in excellent service and quality, and we are glad to have been able to provide you with both!
Purchased a London Blue Topaz ring for my wife. The size of the stone was substantial and color of the stone was the same as in the picture. Been shopping with blue nile for almost 20 years now. Never been disapointed in a purchase. Customer service has always been great and shipping always on time or earlier than expected.
I have a marriage function in the coming Sunday but I have not new collections of jewelry for wearing at the time of function. So I am very sad and decided to not attending the function. That time my mom ordered pair of diamond bangles from the bluenile.com site. It was an amazing set of diamond bangles. After got the bangles I attend the function.
To give you a big picture of this company, they should be THE MODEL TEMPLATE on how any and every company should be run. I have bought a few smaller items from them, then bought an engagement ring and just recently a wedding ring. The customer service is OFF the charts fantastic, they answer the phone, they take care of whatever you need, so refreshing. Now the Product, I originally was working with a jeweler a friend referred to me, I showed her the ring specs and price I was looking at from BN and she said I cant touch that for price and in that quality spec range. She said I recommend you buy that ring from them, they are reputable and have so much buying power they can afford to offer these deals. Mind you this was a competitor. So needless to say we are so happy with our purchase and BN! A++++++++++++++++++ 10 stars!
I absolutely love my London Blue Topaz engagement ring - it's a stunning piece that is both elegant and bold. Always get a lot of compliments wearing it ;)
Products used:
Engagement ring
Blue Nile is the world's leading diamond jeweler online for engagement and wedding rings. Expect lower markups and higher quality fine jewelry. Free Shipping and Free Returns.
Hi Sean, thank you for the sparkling review. We really love helping people select the perfect gift for their loved ones, and making sure they get a great deal, too. We look forward to helping you celebrate more milestone moments in the future!