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BodyTools Reviews Summary
The company exhibits significant challenges in customer service, particularly regarding order fulfillment and return processes. Customers frequently report delays and complications in receiving refunds, often requiring persistent follow-up. Issues with incorrect product shipments and misleading advertising practices have also emerged, contributing to a negative perception of the company. While some customers appreciate the willingness to issue refunds, the lack of comprehensive support and clarity in communication remains a significant concern. Overall, the feedback indicates a need for improvement in operational transparency and responsiveness to enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Body tools did not have the product originally ordered. And send a different product instead. A person named Julie from body tools responded to the claim. Said they actually don't have the product ordered anymore. Body tools willing to refund BUT not willing to refund the original shipping and handling and not willing to pay for return shipping. And body tools continue to advertise the picture of the product they no longer have but now with a different fine print description that could mislead costumers to think they have that product. Look at the pictures. Picture chosen is strap sandals. But when clicked, the description is Y sandals/flip flop.
Best to avoid this company very poor customer service. It took 5 months, multiple emails and phone calls to get credit for returned goods that were not even on my order! It was not until I listed who I was reporting this shady business practice to, that the owner finally refunded a portion of my $! Beware
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members