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Book Outlet

How would you rate Book Outlet?
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Canada
1 review
0 helpful votes
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Very satisfied
July 16, 2021
Updated review

The website was user friendly and easy to use. I would order from Book Outlet again and would recommend it to others. I am very satisfied with my experience.

Date of experience: July 16, 2021

Website was user friendly
July 10, 2021
Previous review

Website was user friendly. Searching and ordering books was easy and went smoothly.

Date of experience: July 10, 2021
Canada
1 review
0 helpful votes
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Christmas Book Joy!
December 12, 2022

I was so pleased with Book Outlet's selection of books and best of all the great prices! Thank you for providing your awesome service. I am ever so pleased!

Date of experience: December 12, 2022
Canada
1 review
0 helpful votes
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Great prices! Wish i could pick the book
October 10, 2022

Yes! The prices are unbeatable! But sometimes the books i buy are really second hand used. Two of them look like they've been stepped on. But great prices right?!

Date of experience: October 10, 2022
Canada
1 review
0 helpful votes
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Excellent products, easy checkout, fast delivery!
October 24, 2022

First time customer and ecstatic about the quality of the book, ease of checkout, notification and accuracy of prompt delivery. Very impressed with this company. Will highly recommend it.

Date of experience: October 24, 2022
Canada
1 review
0 helpful votes
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Best book website.
September 27, 2022

Easy to order, prices are fantastic and selection is great. Time from order to delivery was very short. Will definitely purchase from Book Outlet again.

Date of experience: September 27, 2022
Canada
2 reviews
0 helpful votes
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Great experience
July 15, 2021

The only thing I can complain about is the fact that I thought I was ordering books from Canada, but they all ended up coming from the U.S. Just wish I would have know that ahead of time

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Great customer service!
November 18, 2022

I ordered books and one came in a bit damaged. I emailed the company and they sent a new book quickly and told me to keep the old book or donate it. Great customer service and super quick.

Date of experience: November 18, 2022
Canada
1 review
0 helpful votes
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Worth taking a look
November 8, 2022

I was having a hard time locating a specific book but I found it here and for a great price. Will continue to make this a prime site for sourcing my books.

Date of experience: November 8, 2022
Canada
1 review
0 helpful votes
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Recent order of 4 books
January 6, 2023

Ordering on-line from Book Outlet is so easy and convenient. The order was delivered on the promised date. Unfortunately, one of the books had damage on both the front and back covers.

Date of experience: January 6, 2023
Georgia
2 reviews
0 helpful votes
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Great Service
February 9, 2023

The Post Office lost my first order but you resent the order and gave me credit for the 2 that were now out of stock. Love this company and the great value.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Jigsaw puzzles
November 24, 2022

Great value and quality. The pieces fit together very nicely. Bought 7 puzzles, should be good for the winter. The delivery was great and able to track the item via Canada Post.

Date of experience: November 24, 2022
Canada
1 review
0 helpful votes
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Great shop!
August 7, 2022

I have purchased from the Book Store twice and now it has become my go-to place; the first place I look for any book I am interested in buying. Service is excellent. Love this store.

Date of experience: August 7, 2022
Canada
1 review
0 helpful votes
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Multiple orders
April 30, 2022

I have ordered about 5 times in the last few weeks and each time has been very easy. The prices are good, shipping is reasonable, and the points system is easy to collect and redeem.

Date of experience: April 30, 2022
Canada
1 review
0 helpful votes
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Amazing outlet store I've come across
June 19, 2021

The prices are unbeatable and quality of product is nice too. I don't think so I got any used books. The best book I have purchased is abc of kindness and my nephew loves it.

Date of experience: June 19, 2021
Canada
1 review
0 helpful votes
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Amazing deals!
November 28, 2022

I have become a huge reader and books are expensive. This site is amazing. The quality of the books is like new! Price is super affordable! Fast delivery!

Date of experience: November 28, 2022
Canada
1 review
0 helpful votes
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Excellent Experience
December 3, 2022

My order arrived promptly and contained wonderful children's board books for my granddaughter. The books are all in excellent condition and will be enjoyed for years to come.

Date of experience: December 3, 2022
Canada
1 review
0 helpful votes
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So much for customer service
April 28, 2021

I placed an order a few weeks ago. When it arrived, one of the books was missing. So I contacted customer service to let them know. Rather than offer me a replacement, they jumped the gun and sent me a refund. So I told them, I don't want a refund, I want a replacement. The reason: I bought the book on sale, and the sale was over. One customer service rep told me that the inventory was too low, and gave a convoluted explanation for why this would prevent them from sending a replacement. Another customer service rep told me that they didn't send a replacement because the book wasn't out of stock when the refund was issued, and subsequently came back in stock (which I knew to be false). When I pressed the issue, I was sent the following message: "I feel it is in the best interest of both parties that we part ways in this consumer relationship. While this isn't easy to say, I do think that another company may be a better fit for you and your specific needs.We will be closing your account effective immediately..." So much for customer service.

Date of experience: March 29, 2021
Canada
1 review
0 helpful votes
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Love it!
June 17, 2021

Book Outlet is always so amazingly priced and ships so quickly! It makes me so giddy every time I see books I want at such great prices! My go-to site for books! I love it so much!

Date of experience: June 17, 2021
Canada
1 review
0 helpful votes
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Quick service
July 15, 2021

I was able to order titles I was looking for and the prices were great.
My order came quickly and was packed very well. I'm always happy
With my experience shopping at Book Outlet.

Date of experience: July 15, 2021
North Carolina
1 review
0 helpful votes
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Damaged books
December 23, 2022

Books were delivered on a very rainy day. Three of the books were damaged. Contacted company and was refunded for 1 that was out of stock and 2 others were replaced. Great customer service.

Date of experience: December 23, 2022

Overview

Book Outlet has a rating of 4.2 stars from 1,892 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 4th among Books sites.

service
376
value
1,803
shipping
1,803
returns
21
quality
1,838

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49,178 reviews