Prices and selection are great. The shipping however, is horrible. Ordered the first time and BookOutlet shipped using Fleet Optics, which has a horrible reputation. Got my confirmation email from BO Jan 17 saying shipment on way with tracking number. Tracking number takes you to Fleet. Fleet NEVER updated the tracking, last thing entered is Jan 18 saying Departed Terminal. Shipment never arrives, so contact BO. They say yes, it was returned to them. WHY? Everything I order in past 15 years is fine with address. Eventually BO resends package to an alternate address I provide and sends me an email Jan 30 saying shipping confirmed. This time the new tracking number link sent with new shipment takes me to Fleet website again, and it says "Not Found" on their site! For DAYS it says not found, and then yesterday, Feb 6, package is delivered by Canada Post (in excellent sturdy packaging, btw so thumbs up on that.)
BookOutlet needs to stop using Fleet and find another carrier, or just stick with Canada Post. And make sure the tracking link you send to your customers takes you to the right carrier (not to Fleet when it was sent by CanPost). Otherwise, happy with books, and price. If the shipping fiasco hadn't happened I'd be giving this 5 stars across the board!
I had a problem with my delivery via the delivery service, not Book Outlet and their customer service was great and helped me ASAP. Fast delivery as well.
I was relatively happy with BookOutlet for quite a while, but the last two orders took forever to ship, shipping method they used took forever to make it to west coast, and the books in both orders were completely damaged. They don't ship with any sort of protection (they just throw all the books you order in a flimsy box with one strip of tape) and so if the books aren't heavily damaged coming from the warehouse already (which many are) they get torn apart in the shipment. And now they don't answer customer service emails and their phone goes to a full voicemail system that tells you to email them. So if you want to return one of your torn apart books, there's no way to do it without going through your credit card company. On my order before the most recent I managed to get in touch with someone via the customer service number, and she told me she'd "do me a favor this one time" and help me with the return! Wow, a customer service rep considers helping a customer with a return of a damaged book a "favor"?
Done. I'll pay the excess and order from Amazon- at least if the book is damaged, the return is effortless and the customer service agents don't treat you like you are imposing on them when you ask for help. I was ordering tons of books from BookOulet, and I wouldn't ever order from them again.
Still could not use my Rewards points off the total of my order. Since May 5 every order I have tried to get my $10.00 off and every order it does not work!
Lila Royster *******@gmail.com
Still could not use my Rewards points off the total of my order. Since May 5 every order I have tried to get my $10.00 off and every order it does not work!
Lila Royster lilaroy99@gmail.com
Book outlet has amazing prices, super fast shipping and a great selection of books. I'm very happy with my order and will definitely shop here again.
Liked that the books were sent by Canada Post and left in a secure community mailbox so as not to be a target of theft on my front porch
Price dropped to 40%off in less than 8 hrs. An there was no adjustment. Bibles were shipped open and loose in a box. Without protective packaging.
I am so pleased with the books I received! They were in excellent condition and at these bargain prices you just can't go wrong!
We love ordering books from here. Our kids are always able to get more for their money which they love. The selection is great.
When I order ONE book, it shows up in quantity as 2 or 3 sometimes. Are you trying to be sneak?
It was probably some mistake on my end though
My wife lost her copies of Alton Brown's Good Eats books in a house fire. I was able to find them for her again.
Love their 1000 piece puzzles...would love it if they could to add more! Absolute best prices around.
I have placed 3 different orders for puzzles.
Wouldn't accept my payment method. Tried many times and then resorted to alternative
My books were sent out of order and mixed up then when reached, customer service agent was unhelpful. So will no longer buy books from outlet.
As usual, the delivery was super fast and exactly what they said it would be. In fact, it arrived a day earlier than anticipated.
I'm happy to buy from Book Outlet whenever I can. If they have what I'm looking for, or suggest great options, it's always the best price.
Loved my experience from beginning to end... Book Outlet is very user friendly, has GREAT prices and service! Would definitely order from them again!
No confirmation if delievered. Checked around for my book order and post office and apartment
Was it sent back to company?
Pls advise
This was my first time using Book Outlet and definitely won't be my last. Really helped cut down some costs for Christmas gifts!
We have been purchasing from book close outs for years and love the deals in the books or I was an excellent condition.
Overview
Book Outlet has a rating of 4.2 stars from 1,892 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 4th among Books sites.
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So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Thorold, Ontario, Canada
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Business History
We recognize that as a company, we are only as good as our people. That is why it has been a goal of ours to build a company culture that fuels curiosity, creativity and sustainable growth. In 2021, we were recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members