Book Outlet

This is the young readers edition of "1491" by Charles C. Mann.
A profusely illustrated and very readable book for anyone, not just the 8 to 12 group, interested in how people, Aztec, Maya, Olmec, Inca and other people
of the Americas lived before European contact in 1492.
I am reading it avidly before I give it to my grandchildren!
Some amazing recent discoveries are revealed.

Shopping is easy, and details about the books is informative. However, the packaging of books is very poor. My recent order contained toddler board books that were scuffed and marked as though they've been used before. There was no packing wrapped around any of the books, especially paperbacks. I expect a purchase to be in excellent condition, not looking like it was picked up at a garage sale. Boxes in transit are not handled with any care, so extra packaging is an expected requirement.

Book ordinary monsters had a large slash/cut across the back cover (as if by a box cutter). Totally understand some wear and tear expected with these orders but this seemed a little excessive and was a bit disappointing. Other books in order were in good condition though!

Books are a fraction of the price elsewhere and all in great condition. Some have a marker dot or line but that's explained in each listing and doesn't detract from the content. One of the books even came signed by the author! Some puzzles/toys are also discounted compared to typical retailers (B&M and online) and the book outlet has been the first place to check!

When I opted to used Book Outlet, I was impressed with the selection, the prices and the many reviews I read through. After choosing two gifts for my daughter's friends, I was looking forward to her giving them their presents. But, once the order was shipped, the tracking information disappeared - no ETA, no updates. I received our order today to find that one of the books has a damaged binding, where the last page has been pulled apart. It's unbelievable the condition this book is in to be sold as is. If the company cannot rectify this issue, I definitely will not be a customer.

Ordered about $100 worth of books. Shipment lost in transit after about 2 weeks. Shipment was immediately re-sent; out-of-stock items were refunded. Lost shipment came though as well. Was not charged extra or expected to return extra products. Excellent customer service. However, both shipments came in boxes that were far too large without packing material; books shift around and some are damaged (this has not been an issue with earlier shipments).

I have ordered a few times from BookOutlet. It's always easy to navigate the site, place your order and check out. Nice to receive an email when it's shipped and delivered.
If you see something you like, do not hesitate, stock levels are at times low.

The only thing I don't enjoy about shopping with Book Outlet are the new packing boxes you've started using. I say "new", but you've been using them for several months. They're more cardboard to recycle, and the tab *never* works to open it (always breaks within a few inches from the starting edge), which means I then have to pry up the edges of the weird overlaid cardboard part (I've gotten several cardboard paper cuts doing this. It sucks). I used to be able to reuse your boxes, but I can't now, because the flaps for the actual boxes don't cover the whole box, so it doesn't completely close.

Book Outlet provided awesome books with fantastic prices, especially for those who want to give the gift of reading during the holiday season. My online experience was easy and the delivery time was spot on!

The tracking of my books appeared that they had been lost (holiday business?) and Bookoutlet.ca refunded me no problem! Customer service was excellent!

Every other time I have ordered books have arrived within the week!