When I order books as heavy as Marvel omnibus. That weighs anywhere between 5-15 pounds each you would think the company would put some kind of bubble wrap or anything around the book. For protection. Well, I ordered 3 and this company puts nothing but the books so they got all beat up to the moon and back. Corners were destroyed dust jackets were destroyed and ripped. I sent them pictures of it and they said this is acceptable per our policy. After I sent them a picture of the box see below it came in as well. That was tapped by the post office so the box didn't fall apart anymore. What a joke. I'm stuck with 3 more books coming in the mail that I'm sure will be just as poorly packaged. If the company would have at least taken some kind of responsibility and said we messed up or yeah that box was destroyed and your books got damaged. I would have been more on their side but yeah never again from them no matter how much you think your saving on books.
I made a substantial order for our family's library and it was handled with such care and speed!
Each of the boxes were filled with like-new condition books, carefully protected in transit. 16 boxes down and 3 more to go! I'm so glad I found this company!
Prices are always fantastic! I do however wish there was an easier way to narrow down the books available without having to sift through 1-100+pages. They do have a search function, but, sometimes it would be nice to have fiction subsections.
I've been buying from Book Outlet for several years now. While I love that I am able to get new books for a lot lower cost, I still get frustrated with their shipping. They don't put any packing materials in their boxes, so at least one book in my order arrives damaged every time. This most recent package had 2 damaged books out of the 7 books I ordered. While their customer service is good at either refunding your money or sending a replacement copy if they have one, I would prefer to just get the books I ordered in the condition they're supposed to be.
I got 4 books all for $24 (and that's including shipping.) the books are all in good condition as well! My package came about a week after I ordered it so I would highly recommend ordering from them. I'm definitely going to do so again.
I've purchased from the book outlet several times now. I usually buy 20+ items because the deals are so good. They have a great selection of items. I bought a bunch of highly rated cook books for my instant pot. I also bought a lot of board books and even a few toys for my baby. Its just an amazing deal every time. They ship pretty quickly and pack the box carefully. I'm happy with them and will continue to get books especially for my son as he grows!
While the wait was a little long, I managed to buy a book that would regularly cost $15.00 for around $8.00! ($13.68 USD including taxes and shipping). My product came in excellent condition and they even gave me a free bookmark :) (with a coupon for $5 off my next order!) I would definitely recommend this website to any book lover, as its like the gift that keeps on giving!
Can get new books for great deals and there's sales/specials, too. I've gotten store stickers on some and was able to peel it off pretty easily so no issues with these coming from stores (basically Book Outlet takes overstock from places and sells them cheap). I don't like how the books are just set in a box with no protection. My last order I received, the box was broken, one paperback was sitting inside the cover of another paperback, the edges of my books were a little messed up (probably from hitting the inside of the box), and there was even an unidentified item in there! I sent a ticket and have yet to hear back. I've included the pictures I sent in my ticket here... Overall, I haven't had any major issues ordering books through this site and will continue to be a customer if I see something I like.
I have been getting books from Book Outlet for a few months now and I absolutely love it! This is definitely one of my favorite book websites. The prices and sales are always great and they gave good selections.
I have order twice now and overall the products are nice. I have found a few items crunched up, in not exactly stellar condition but it's ok. My issue is the shipping. They seem to only ship using USPS and talk about delay?! Over a week and I'm still awaiting a box. I really wish they had different shipping options.
Hi Brittany,
Thank you for your feedback. We sincerely appreciate it and will certainly pass it along, waiting for good books to arrive always feels too long! We are always looking for ways to improve our services so we will look into how we can address this!
All the best
Overview
Book Outlet has a rating of 3.6 stars from 1,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and new books. Book Outlet ranks 6th among Books sites.
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So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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Business History
We recognize that as a company, we are only as good as our people. That is why it has been a goal of ours to build a company culture that fuels curiosity, creativity and sustainable growth. In 2021, we were recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are sorry the books were not in a condition expected. Please note, we sell publisher overstock which may have some wear. Thank you for your understanding.
Book Outlet Team