BookYogaRetreats

Terrible experience
I had terrible experience with BookYogaRetreats. Think twice about planning of your trip on this platform. I booked the yoga retreat and noticed straight away that I picked wrong dates. I payed deposit. I contacted tripplanner(BookYogaRetreat) about this straight away and also the hotel that i booked. The hotel was very helpful and we agreed that there wasn't possible to change the date and they said that they will cancel the booking on their side. They wrote me that tripplanner (BookYogaRetreat) have the deposit and that i will have a chance to use it for different booking. Tripplanner (BookYogaRetreat) was very slow and unhelpful in the email answers. They claimed that hotel didn't agree to cancel the booking and that they are holding deposit. They were answering very slow and it was clear that there is a mess on their side. Finally when the date of my trip came they didn't answer and i lost the chance of having the successful trip due to lack of communication with them. I got an email few days after the trip that they are not taking the responsibility and that the hotel didn't cancel the booking and that return or reschedule of my deposit is not possible. It was super uncomfortable and stressful experience and I am extremely sad about handling of the matter on Tripplanner (BookYogaRetreat) side. I extremely advise to be careful planning trip with them.

I trip was booked by mistake, and the organization is inflexible about making adjustments or refunds. It is important to note that the entity who is actually hosting the event was completely fine with making the adjustment, it is BookYogaRetreats who is not. Where most organizations are hyper-focused on customer experience, BookYogaRetreats is hyper focused on the profitability of one-time transactions above all else. Do yourself a favor: bypass this third party service and go directly to the provider. There is no need to deal with BookYogaRetreats.

In response to what I expect to hear from the vendor: Just because a policy is "stated" does not mean that the policy is right or just. If you hope to enjoy repeat business, a little empathy and customer focus goes a long way.

This company does not use any vetting process what so ever. I arrived to a very unstable situation. The whole program from the top down was not at all what was advertised or anticipated. Several people who booked this retreat and arrived after myself had left and demanded money back. You are better off to find a program and verify and book through them.

My retreat was canceled, and book yoga retreats is trying to keep my $422 deposit. That is obviously illegal, you can't charge money for an experience that didn't occur. The organizer refunded what they charged, as is customary and ethical, but not Book Yoga Retreats. Although this is easiest to dispute via my credit card company, I would really like to dispute this legally.

Book Yoga Retreat is big fraud and spoiling the values of Yoga. We were listed with them as a school but they always keep threatening to get money back illegally. All they care about is money. They keep school listing on higher ranking by getting higher commission. So if you book a retreat with them please be careful as they may show a school on top which has no good quality of education but paying more commission to them. Many of travelers has to face this serious issue. Please always check the website of schools directly and compare schools separately.

I agree with the rest of the reviews, this is just a bad platform. They advertise their offer with "only one spot available" when no other spots are taken, or "one of the best rated retreat in the area" when in fact it's the first time the retreat is ever supposed to be held etc.

We are an organiser who lists retreats on this company's platform.
This is the third time now that we are waiting for our payment over weeks!
Emails are not replied to or ignored. We feel sorry for our students who feel very in between and don't understand why their payment is being held by Bookyogaretreats.

I would never use this company again!
I booked under the condition that my deposit is 100% refundable if I cancel 60 days prior to the arrival date.
I cancelled and asked for a refund but they only offer a voucher valid until July 2021. Due to a medical condition, I will not be able to use the voucher. I communicated very clearly that I don't accept the voucher and ask for a refund. They just keep on sending copy and paste text blocks refusing to process the refund. Under the EU consumer law, this is illegal! I wish I would have never trusted this company in the first place!

In short, BookYogaRetreats refused a refund despite not being able to deliver a retreat.

They never once considered that this was against the UK's Competitions & Market Authority policy regarding a frustrated contract- this is when a service is not delivered after payment and thus a refund is allowed. They instead tried to put the blame on me despite the fact that COVID has interrupted everything.

I've been so disappointed by this behaviour that I have let my friends and family know why it is better to book directly with the people who actually organise the retreat rather than use this third party website. The only protection is that they keep your money for their benefit.

It's really a shame when companies are not flexible and don't reflect on how their decisions impact current and future potential customers.

I accidentally booked a retreat for the wrong dates. I immediately started trying to undo my booking. While the retreat organizer kindly voided her invoice, the staff at BoookYogaRetreats told me I had exceeded the refund window and encouraged me to book other dates. I wrote to them as soon as I realized my mistake, so their refund window must be about 40 seconds. I take ownership of my mistake in booking the wrong dates, but most vendors won't charge you $170 for hitting the wrong key. I'll never use this site again.

One advice, do not book with them. If you really need it to find a yoga retreat here is 2 advices:

1- don't trust all the packages they offer you might be extremely disappointed and regret spending your money. Don't trust the review under each offer, they Cleary don't match with what you will get

2-if you find something interesting, go directly to the website of the organizer(look in Google) and book with them. Bookaretreat. Com will give you different condition such as non refundable when the organizer have much more flexible condition.

Poor costumer service, don't buy from them

Never again! We cancelled our Trip to Bali 6 weeks prior to our departure. We thougt, that we would get our deposit back according to our contract. Instead bookyogaretreats offered us a voucher although that is against european Customer right. In other words thats illegal, criminal and against the law...
NEVER AGAIN!

You should be aware that what they are doing is not in line with yoga at all. Since mid-March they have withheld my funds from a RYS and at the same time pretended to grant me a refund but have not refunded me yet!
Please refund me immediately since you are obstructing and holding funds which are not yours!

Will NOT refund money for a retreat cancelled due to the COVID-19 global crisis. Do not book with this company! They are keeping people's money for retreats that aren't evening being held. Just appauling customer service. Every other business I have spoken to during this crisis have responded with compassion and given a full refund for cancelled flights, tours and accommodation. Given these extraordinary circumstances, which are completely out of the customer's control, you would think this company would be more understanding and provide a refund for bookings that are cancelled. Very disappointing this company is taking advantage of people during this current crisis.

My entire experience with this site has been abysmal. I've booked a training and partially paid it, it was canceled by the organizer and she did not want to reimburse me. Bookyoga didn't do anything about it, I fought for 2 months with bookyoga to get my money, at the end they gave me a voucher to spend equivalent to 60% of the price I payed at the beginning.
I booked a yoga retreat to use the voucher, but today 15 days after the retreat the organizer has not yet received the money from them that corresponds to this voucher. So I still have to call and see if one day this nitghmare is over.

This company does not publish truthful reviews only the good bits? As they are on commission from the retreats
We booked a yoga retreat which was not as described and they didn't publish the review - only the positives BEWARE

I was doing some research on this website before booking a retreat and I decided to go with BookRetreats instead, because they offer a full refund no matter the issue, and I know many others who have used the site before with a lot of success. From what I've gathered, it seems like BookYogaRetreats isn't a very ethical, yoga-like company which is very disheartening. I just wanted to share my wonderful experience with BookRetreats on these reviews because I don't want anyone looking for a retreat (a trip to BETTER themselves) to get scammed ever again. Hoping others read this before they end up regretting it. Stay safe out there, ya'll!

I searched for a teacher training course on this website, and more than half of the items did not match the program description. I filed complaints on Day 2 of my trip and they simply forwarded me the replies from the organiser, which is "all items (including daily yoga class) are subject to the organiser's own discretion" therefore the organiser has the right for not giving all the items that I paid for! As a yoga teacher myself, I have been to a few yoga trips and have never encountered such irresponsible agency and yoga school (Indepth Academy in Phuket). In the end, they just replied there is a non-refundable or the cancellation policy is invalid. They do not assign a specific CS to address your case, so I had to repeat again and again what happened to me. All in all, I could be kidnapped in a small rural area at Thailand without anyone noticing. That was how bad it was and the platform SHOULD validate all the information is correct on the course description (even the accommodation described was not the real accommodation I was put in!)

I booked and paid a yoga teacher training last year due to pandemic the training was cancelled and the center itself agreed to give me my money back but this company refused and offered me a voucher un exchange which I accepted the problem is they never gave me even the voucher, they kept my money! They say that custumers we must understand how difficult is for this big multinational company to refund us so we have to help them survive the covid crisis, It is seems like a joker but it is what they say ridiculus

WARNING!

My booked yoga workshop was canceled by the organizers (not because of Corona, but because there were difficulties with the location). BookYogaRetreats does not want to repay my deposit of 300 EUR and I am only offered a voucher, which is out of the question for me.

This behavior is not fair and it is certainly not yogalike.

I have already informed PayPal about the matter and if that doesn't help, I'll count on my legal protection insurance on the case.

I was promised a refund my deposit by the event organiser and the site refused to refund me. Terrible service, think twice about booking here it's not worth the hassle.

Avooooooid bookyogaretreat I got my…
Avooooooid bookyogaretreat I got my retreat canceled by the website and as so many people mentioned they refused to refund me my money back "770"$ and then they mentioned I can use it as a store credit! What if I don't want to travel I just want my money back so they refuse! Now I will handed to a lawyer to sort this out
P.S. will remove this review if I got my Money back
Moi Sultan

I would never use this company again. They have refused to refund my fully refundable deposit offering me their useless voucher which under EU consumer law I am not forced to take and have refused to take clearly and in writing multiple times. They kept sending conflicting information saying they will not issue refunds until March 2021, then May 2021, and in the end sending a badly put together piece of paper that says it's a voucher but doesn't even have a code or any clear instruction on how to use it, even if one wanted to. When I finally raised a claim with my insurance company and asked them to confirm they won't be refunding my money and that I have refused their voucher, so I can recover my costs with the insurance company (which by the way costs them absolutely nothing), they stopped responding completely to my emails and would not even help with that. Absolutely disgraceful, copying and pasting the same response at first and then closing all communication channels. Oh, and by the way the host of my retreat confirmed they have not been paid either - so Tirpaneer are just holding my money for no good reason, they have not even paid the organiser. Make sure you avoid, whether you're a guest or host, and avoid all their other websites too. I will be posting negative reviews for all of them until I get a response.