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Boot Barn has a rating of 1.2 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Boot Barn most frequently mention customer service, credit card, and composite toe problems. Boot Barn ranks 743rd among Shoes sites.
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I do not at all get the bad reviews of had nothing but great experiences with them the only thing a little pricey sometimes but the clothes are way better & they got good boots Fast shipping that's why my experience I love them
I went to the Boot Barn in Gainesville Fl on 03/18/23. The staff was not friendly I was inquiring about my boots that I received as a gift. I noticed that the colors changed. Just wanted to get an idea of what to do. All we got was accuse of me not buying the boots that I walked into the store on my feet. Katie looked at me as if I couldn't afford them. She asked me if I had paid for them. When I walked into the store they were on my feet. My boots were a gift. Do you know how hard it is to get these boots on and off. I am pretty sure they have cameras in the store.
Our family has relocated to the Roanoke, Virginia area. As await the completion of our home, we are staying in corporate housing.
There is a Boot Barn located about 100 yards from us. I went into the store and looked around. The store was merchandised well and I was really drawn to the jeans, vest and boots. As I stood in line, everything about my shopping experience, went down hill. There were 4 people behind the counter. It looked like they were struggling with placing a pair of boxed boots into a bag. One was trying and the other three were watching and I stood in line. I waited for about 5 minutes. One guy finally asked me if I needed any help. I explained to him about bringing my family over to look at his store. He looked at me as if I was bothering him. I then told them that once my family woke up, we would be back and confirmed their closing time. Before I left, I asked if they could sell me a roll of quarters. He again appeared that I was asking him to cure cancer Now, I have a problem with his attitude. He then asked the other 3 associates this extremely difficult question. They all looked up and did not know the answer to such a difficult question. I then decided to leave because it was clear they did not want my business.
After going back, we all got ready, went to eat and then to Tower Mall Wrangle store. We also went to the Valley View mall. My family spent over $2,800. It was amazing the courtesy and appreciation for our business that we felt. Your store does not even come close to our experience.
I then explained my experience with my wife and kid at your store. We are a black family and see this kind of treatment more and more. Instead of getting upset and yelling, BLACKS LIVES MATTER, I take my dollars to businesses that appreciate it. As a husband and Father, I take every opportunity to educate my kids on this EXTREMELY IMPORTANT issue in today's world.
Before I wrote this letter, I looked at the message that your website communicates. It was then my thoughts were confirmed. Your sr. Leadership and store personnel explains everything. The WHITE community is the audience you want. No problem, you can have it. We can always and will continue to support the businesses that appreciate all customers that walk through their doors. Their store personnel, managers and sr. Leadership and board of directors reflect it.
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