Boutiquefeel

Quality of items better than I'd expected but to return anything… they make it so difficult! Absolute nightmare and has definitely put me off using them again. I won't be recommending for others to use them either.

The constant back and forth messages when I needed to return items for a refund was a nightmare. If their returns policy was a lot easier and straight forward I think they’d get a higher rating from all. Very very disappointing.

Very happy with the size and the fit and didn't wait that long toe it to arrive

Did not receive items ordered March 22 2024 and not refunded. Have had no luck in someone responding back to me

Did not receive my items still at warehouse no customer service

Lovely shoes fitted perfectly. Love them. Will deal with you again.

Waited 7 weeks for my order to then receive poor quality goods not sure what the material is but I'd definitely not stand near an open flame. Packaging off the dresses was chicme not boutiquefeel so probably the same

Polite Email telling me to be patient for my order

Again order took a very long time and not happy with purchase

Was concerned it took a long time for delivery but was reassured this was normal and l would receive goods

Browsing the site was not an issue, however, after placing my order, I never received a confirmation code. I had to keep going back to the website to check on my status, which by the way was very annoying to see that my product sat in China for over 10 days. I never received my outfits on time for my trip and I ordered it a month prior to. I even paid extra for shipping!

I will never shop here again and will make sure everyone I know will not either. I was charged and sent an item I did not order. One item they did not send and instead sent me 2 of one of them. I asked for a refund and was refused.

Terrible

I ordered 3 items over a month ago and just received 2 items. I emailed them to find out why the delay and was told one item was out of stock.
They finally sent me 2 items after I told them not to hold my order due to one item not being in stock. The shoes were to small, the dress was to big, I will keep them and try to resell myself as it's not worth the hassle to ship it back overseas. They do need to inform customers that the company is in a far away country and shipping takes very long before people purchase.
Still waiting on my shirt!

They did finally send part of my order, still waiting on an item that was out of stock!

Too long to receive did not get it in time for my event

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I ordered a pair of boots in size 7.5. When the boots arrived, they were beautiful and of good quality, but were not a UK 7.5. As they were far too tight l tried to return them, and that is where the fun began... I was offered a 10% refund if l kept the boots. I refused as the boots were of absolutely no use to me. The offer was then upped to 30% and theñ 50%. I accepted this just to put an end to the whole thing. I received the refund quite quickly, and gave the boots to a charity shop. I was however still considerably out of pocket. I only received half the price of a pair of boots l couldn't wear, also the postage wasn't included in the refund - so altogether, l lost out to the tune of about £19. This company needs to drastically improve their returns policy. I wouldn't dream of buying from them again

They obviously don't want to deal with returns. So they start bartering with you in order to persuade you to keep the item(s). The customer service advisors l dealt with were very polite, but the whole process is ridiculous, especially if you are returning something because it doesn't fit.

The apparel was of such poor quality that it fell apart when it was tried on.

The customer service person was probably following your return policy. Which means no returns even with poor quality.

Found the website really easy to navigate around and offers an outstanding range of products. There was a delay in delivery due to stock issues but this was professionally resolved and my partner loves her new lingerie ……. And so do I 💪👍💪

Delivery delay due to stock issues but very professionally and politely handled. Would have no hesitation ordering again.

Great products great prices and a great company to order from

I have emailed them 11 times to cancel my order, they just keep saying that my order will be shipped soon. It's been 5 weeks and they still haven't replied, cancelled the order, sent a refund or even shipped the order I'm trying to cancel.

Non existent

The dress I ordered did not turn up.even after a month although company were quick to refund. Would not buy again

Quick to refund

You have asked for feedback on items that I have yet to receive after 7 weeks
Ridiculous response

Rubbish

I may not have thoroughly understood the size of the products I ordered. I believe they were on sale and appeared to be in limited supply so I may have rushed without completely looking into that part. I went with the size I've purchased before on similar items from other shops.

I purchased some outfits for my wife for an Anniversary trip we were going on. I ordered the products two and a half weeks before our trip. In todays world, that is more than enough time for shipping. The products did not come in on time, so we didn't have them for our trip. When we got home, my wife tried the panties on that were labeled small and they should have been labeled large. They were very loose and didn't fit. Overall my first and last time as a customer.

I contacted them to find out where my products were but they didn't make it in time.

Ordering went without problems but tracking information could be updated more frequently
You hear nothing about the order for several days and then suddenly one morning the delivery is in your letter box.

Multiple products on 1 order. 1 item turned out to be unavailable, causing a delay to shipping. 4 weeks.
These things happen. All in all happy with the transaction.
Customer service was OK too, though I did have to follow them up to find out what was happening with my order.

I did get a response from my enquiry. Would have like an update when finally shipped. All in all OK

I bought two pairs Sandals of boutiquefeel. They were cheaper than elsewhere and arrived very promptly. So long as you know your size this is the easiest way to buy footwear. Would recommend this company.