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Bovada

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Overview

Bovada has a rating of 1.2 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bovada most frequently mention customer service, bank account, and black jack problems. Bovada ranks 5th among Sports Betting sites.

  • Service
    79
  • Value
    79
  • Shipping
    45
  • Returns
    47
  • Quality
    71
Positive reviews (last 12 months): 5.7%
Positive
2
Neutral
0
Negative
33
View ratings trends
36
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Reviews (133)

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customer service (17)
Thumbnail of user jeffd1512
Minnesota
1 review
0 helpful votes
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May 10th, 2024

This site is sketchy as F**K! It's like they give you good cards when you first start and spend a little bit of money just to get you hooked. DON'T FALL FOR IT! After playing there for a while the normal odds of poker are DRASTICALLY decreased. It's kind of a joke and you can see which players are winning on bullsh*t.

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Date of experience: May 10, 2024

Thumbnail of user chadj216
Washington
1 review
1 helpful vote
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February 28th, 2024

Worst Casino app i have ever played by FAR, not even close. I wish someone would take down their criminal casino sight. I play my fair share to leave this message for others to stay away from that site. Good luck everyone.

Service
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Date of experience: February 28, 2024

Thumbnail of user ja704
Washington
1 review
2 helpful votes
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January 21st, 2024

I generally like playing here but as far as playing poker here it's a fu#$%^& joke. There is no way that 99% of the poker played on this sight isn't against bots. I have never seen so many bad beats in my life and I grew up with a poker player. It would take a lot to convince me that I am playing against more than 10% actual human beings. It's an absolute rip-off and everyone who plays poker on this sight should get thier money reimbursed by them for the sheer principle of the integrity of the game. If your looking yo play poker look somewhere else.

Date of experience: January 21, 2024

Thumbnail of user tjt64
Arkansas
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

No real legit casino would treat his customers the way they do let's just say for instance if I lost $10,000 playing Baccarat, why would I need a casino bonus to go play a casino game when I don't even play slots. They have been doing this for a while so I am down maybe 80K in the past 6 months. I am not asking for much but 12 percent back in free play that I can play bacc with why would I want to go play a right casino game that you have to wager 30 times the bonus to win it's almost impossible to do. I can go to a real casino and get back 18% of my theoretical. If we don't come together and demand changes or leave it will never stop when I first started playing they would give points I could buy poker tickets but that has even stopped.

Products used:
Just playing online

Service
Value
Shipping
Quality

Date of experience: March 23, 2024

Thumbnail of user dustinc261
Pennsylvania
1 review
4 helpful votes
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August 6th, 2023
Verified purchase

I have been with bovada for 10 years & its been the best online gambling site until now…i'm not sure what happened but they dont let u win $#*! anymore…for example, i have deposited about a 1,000$ n the last month & they've let me get up over 100$ just once…i deposit no more than 50$ at a time & they've only let me get above 100$ once…i'm not sure what they think not letting anyone win anything is going to do but its making me run now & i'm going to spread the word as much as possible….stay away from bovada! If ur wanting to just bet on sports go ahead but dont play their slots…they will take ur money very quick!

Date of experience: August 6, 2023

Thumbnail of user montym64
Kentucky
1 review
4 helpful votes
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October 17th, 2022

They take your money but even if you win you can't withdraw it until you bet over and over. They will not answer phone calls and they keep beating around the Bush. But it's all a scam
I was in a hurry to bet and didn't read these reviews but hopefully everybody else does. You will never get your money back win or lose.

Tip for consumers:
Stay away. It's all a scam

Products used:
Sports book

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Quality

Date of experience: October 17, 2022

Thumbnail of user tb514
Florida
1 review
1 helpful vote
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February 4th, 2024

The live bets are not legit, the dealers already see which side will win but pretend they don't know. The support will block you from the chat for 30 days if you notice their fraud and say something. The card reader knows all cards before they are even pulled. It was once that all four cards was already on the screen before she pulled them. Be aware and careful

Service
Value
Quality

Date of experience: February 4, 2024

Thumbnail of user ronaldm1358
South Carolina
1 review
2 helpful votes
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December 29th, 2022

This company i have been using for years and over the last 2 months has been awful. They have taken money out of my account several times saying that there were charge backs but when contacting the bank they no nothing about it. There merchants have always doubled charged me several times for the same charges that were withdrawn from my bank account. Has anyone else had this problem? Then you go to dispute this and they make you wait a month and send a bank statement.

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Date of experience: December 29, 2022

Thumbnail of user djd420412
California
1 review
3 helpful votes
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September 30th, 2023

They charged my account $200 without authorization and explained that "these things happen". The advertise 24/7 service but don't provide ANY service. They have a bogus telephone number. Other than that they are great lol

Service
Value

Date of experience: September 30, 2023

Thumbnail of user vv81
Vermont
1 review
2 helpful votes
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January 5th, 2023

They canceled 2 separate bets for the same reason. (Line errors), if 2 separate bets are getting canceled for error of line bets. It either mean somebody been winning too much money or they have a glitch in their system. Because both of my bets won fair and square. Its not like they were outlandish. I made timely bets before the cut off period and its RARE to have 1 line error but 2! On two separate games is too much of a coincidence. If you can go to any other betting site, i would advise. Fanduel is looking good

Tip for consumers:
Dont come here, besides the sign on bonus. There's better options out there. Bovada has too many technical issues

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Date of experience: January 5, 2023

Thumbnail of user vasiliosp5
California
1 review
4 helpful votes
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November 8th, 2020

DO NOT USE. I'd give them a -5 if I could. This is the worst company I have ever dealt with.
They stole $200 of my money and refused to refund me. They're a scam. Games are rigged. Sports betting system is awful.

STAY FAR FAR AWAY. They will not give you back your money

Date of experience: November 8, 2020

Thumbnail of user nj144
Virginia
1 review
4 helpful votes
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August 3rd, 2023

I deposited $100.00 just to give the site a try.

I saw my money dwindle to $75.00 at that point I decided I had enough of the site and attempted to withdraw my remaining $75.00.

A warning came up and said "you must wager ALL deposited money before withdrawing"

What?! Even customer service told me you have to bet it at least once before attempting to withdraw.

Ridiculous rules. Once you deposit money on their site it's there for good

Date of experience: August 3, 2023

Thumbnail of user franciscot123
New Jersey
1 review
1 helpful vote
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August 22nd, 2023

I hit on a bet and was paid out for a fraction of what should have been given. At this point, I just want to take my money and move on but I cant even cash out. Its a lose-lose situation as I can either risk more money that doesnt get paid out in full or walk away without my money

Date of experience: August 22, 2023

Thumbnail of user allenj235
Maine
1 review
2 helpful votes
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January 4th, 2023

I've been using the site for months now, small stakes. Was winning per my usual, maybe 5-10$/day. All the sudden, sharks in the water. No matter what the game. Glitches, game randomly closes and it takes my bet. Pretty horrible, will not be using anymore. Don't play small stakes poker unless you want to put up half your buy in to see a flop either. People with gambling addictions run rampit through here as well.

Tip for consumers:
Do not use this site

Products used:
Poker blackjack slots

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Value
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Date of experience: January 4, 2023

Thumbnail of user johnk4747
Massachusetts
1 review
1 helpful vote
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December 18th, 2022
Verified purchase

I've been on bovada for a while with no issues until recently. I deposited $250 to gain a $150 bonus and 2 weeks later my account which had $510 in it was reduced to $0 stating "bonus cancelled". When I reached out to customer service they told me the bonus had expired and that all funds associated with the bonus and the bonus itself were all a part of the bonus which I didn't clear by the expiry date.

How bovada can justify stealing my original $250 deposit is asinine, but it's also extremely wrong to only give 2 weeks to clear a 20x play requirement bonus.

The website itself is great but the odds in sports betting are rarely competitive and their bonus process is clearly corrupt. Would recommend moving your business elsewhere

Service
Value

Date of experience: December 18, 2022

Thumbnail of user lonnielv
Florida
1 review
2 helpful votes
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January 9th, 2023

Bovada is full of it! They come at me 3 months later talking about a dam charge back from my bank in the amount of $63... My back has confirmed that this never took place. If they don't correct this issue I will never use them again in Life. That's sm bs period

Date of experience: January 9, 2023

Thumbnail of user brentc332
Georgia
1 review
0 helpful votes
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July 12th, 2023

Never had a problem with Bovada until I started winning. They don't want winners her they want losers and if you start winning they will start docking your account and saying your deposits don't clear. Then they will ask for bank statements over 30 days old like I'm responsible for tracking their accounting. They wiped out my winnings twice and the second time was it for me. My bank never returned any transactions by them and they would never give me a specific transaction date and amount. They wanted me to provide my bank statements lol. Sure ok. Garbage company and the 1.3 rating they have here is legit.

Service
Value
Quality

Date of experience: July 12, 2023

Thumbnail of user pbab
Texas
1 review
5 helpful votes
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September 2nd, 2022

I rate Bovada -0. Deposited $5000, bet and won $27K over 2.5 months. Bovada only shows $1000 available but yet shows $27K in "money in" on the transactions. After several weeks and several live chats requesting multiple screen shots of what I see on y end, I am still unable to withdraw $1. This is a SCAM and fraud!

Service
Value

Date of experience: September 2, 2022

Thumbnail of user jordanl442
Minnesota
1 review
0 helpful votes
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May 27th, 2023

Ummmm, let's see. Ok, so after you make your initial deposit they'll let you win around $50 and then after that you'll just keep loosing your $#*! until it's not even fun anymore. Give your money to charity Instead!

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Date of experience: May 27, 2023

Thumbnail of user jrj92280
Ohio
1 review
0 helpful votes
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March 18th, 2024

Been playing poker my whole life and the boards and cards given seem like there are alot of not so much randomness I feel lile there are bots in the room to it is weird how same people keep getting unusual amount of bad beats and wins and no users names good for them right

Service
Value
Quality

Date of experience: March 18, 2024

Thumbnail of user cameronw253
Texas
1 review
4 helpful votes
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January 15th, 2024

They want you to spend all your money so they can fund their sorry $#*! 3rd world country. This casino is a scam and you have better luck going to a real casino. Every time i go up and try to withdrawal theres always some error keeping me from pulling MY money out. Do not use. Me and my buddies have all deleted the application and dont plan on going back!

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Date of experience: January 15, 2024

Thumbnail of user sammyb106
Nevada
1 review
0 helpful votes
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March 16th, 2023

The online betting is fun the casino part sucks bovada needs to adjust their program 3 bonuses back to back and only got a 1.50 off a 2 dollar bet hopefully they fix it I will not be using this site or any other site of theirs again and don't recommend this site

Service
Value
Shipping
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Date of experience: March 16, 2023

Thumbnail of user jhopfe
South Carolina
1 review
0 helpful votes
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September 15th, 2023

The only experience I have with Bovada is black jack. I lost it all but that's gambling. However I have tracked the game on many platforms and there is significant evidence that the algorithms will become rigged against the player after initial success.

After 1500 or so hands surviving a couple 0 and 8 evil runs and defeating a meager 32% win percentage. The game really screwed down tight. The last 500 was at just 12% wins with back to back to back 0 and 8 runs between single wins. Zero player ace/10 combos wins vs a dozen on the dealer side. Some back to back. Several pushed ace/ten combos. Even extremely rare 6 or 7 card 21's. Very unusual. Nearly impossible for even a remotely fair game.

Service
Value

Date of experience: September 15, 2023

Thumbnail of user jd1094
California
1 review
1 helpful vote
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May 9th, 2023

Stole my card information and made $400 of purchases on dating websites. DO NOT PUT MONEY IN. They will steal your information and if you win you won't get paid out. I would leave 0 stars if possible. Hopefully people read this before depositing.

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Date of experience: May 9, 2023

Thumbnail of user jacksonl112
Colorado
1 review
3 helpful votes
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December 22nd, 2022

Got lucky in some poker tournaments, tried to withdraw 9500USD, account disabled, waiting 39 days for verification to take place, starting to think they are just going to keep this $11,237.16 forever...

Date of experience: December 22, 2022

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