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    Bovada

Bovada

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Overview

Bovada has a rating of 1.2 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bovada most frequently mention customer service, bank account, and black jack problems. Bovada ranks 5th among Sports Betting sites.

  • Service
    79
  • Value
    79
  • Shipping
    45
  • Returns
    47
  • Quality
    71
Positive reviews (last 12 months): 5.7%
Positive
2
Neutral
0
Negative
33
View ratings trends
36
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Reviews (133)

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customer service (17)
Thumbnail of user alexs2034
New York
2 reviews
2 helpful votes
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February 12th, 2025

Unfortunately you deposit your funds with debit but they don't pay you back in the same currency. They don't even tell you this until it is time to get your money. I don't know how tf bitcoins and crypto currency works. I regret using them and never will again

Products used:
bet service

Service
Value
Shipping
Returns
Quality

Date of experience: February 12, 2025

Thumbnail of user shee.luh0
Texas
1 review
0 helpful votes
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February 12th, 2025

Please use another book. Even if people have said they have had no problems, just don't take the chance. USE ANOTHER BOOK. I placed a bet on live virtual horse racing for fun...for 1 and 4 to show. 1 won but I DIDNT WIN! I was so confused so I went back to check the results...and they changed them. They literally just changed the results like I dont have eyes of my own. I was watching the previous races and the results were consistent. The live video showed 1 won, and the announcer said 1 won! So why are the results showing 6 won?! It truly baffled me. I contacted support and of course they are of no help AT ALL. They keep saying there is nothing wrong with the races. It's not about the loss. WE ALL KNOW WE LOSE! But this is ridiculous. Straight scamming. Not even shady bad odds, wrong totals... which they have done before too, but STRAIGHT UP REWRITING OUTCOMES! I feel so gaslit. Don't put any money on there. You are going to be frustrated at some point when they pull some BS.

Service
Value

Date of experience: February 12, 2025

Thumbnail of user beng1714
Pennsylvania
1 review
0 helpful votes
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February 13th, 2025

Don't use. You will not be able to withdraw your money. The minimum amount to get back to your bank is $1,500 with $100 fee. Terrible customer service. Save your money use another app to play

Date of experience: February 13, 2025

Thumbnail of user joem5369
Virginia
1 review
0 helpful votes
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February 22nd, 2025

STOLE MY $#*!ING MONEY. I DEPOSITED $550 AND THEY CLOSED MY ACCOUNT FOR "VIOLATING TERMS AND SERVICES" AND I HAVE BEEN USING BOVADA FOR FOUR YEARS. THEY STEAL YOUR MONEY HOWEVER THEY CAN. I DID NOT VIOLATE ANY TERMS OR SERVICES DO NOT GIVE THESE CROOKS YOUR MONEY.

Service
Value
Shipping
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Quality

Date of experience: February 22, 2025

Thumbnail of user georgev1507
California
1 review
0 helpful votes
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December 31st, 2024

SCAM SCAM SCAM! STAY AWAY FROM THIS SPORTSBOOK. I haven't used bovada in 4+ years so they closed my inactive account. I had to create a new account in order to bet with them again so I did. I deposited $1000 and received a $750 bitcoin bonus. It took me a month to fulfill the 5x rollover but I finally did and just requested a withdrawal of $5,716.43 on 12/30/24. Today, 12/31/24 they terminated my account and are refusing to pay me because I had an account 4+ years ago that they closed out due to inactivity. They also sent me an email saying it's against their rules to bet your entire deposit ("all in") on 1 game. They are looking to STEAL your money and if you win they will make it impossible to collect. PLEASE SAVE YOURSELF THE STRESS AND STAY AWAY.

Date of experience: January 1, 2025

Thumbnail of user peterw3056
Florida
1 review
0 helpful votes
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December 28th, 2024

Now i have read many reviews on here and seen some individuals that are pro bovada and for those individuals, I am glad to see someone enjoys the service. For me personally, I have bad nothing but hatred towards the organization and the service that is provided. The live scoring is a joke never providing accurate scores and the odds are based on this. As a better, you can't trust anything with international games with the exception of soccer. I've bet countless basketball games where the score is 70-70 in the 4th quarter with 5 minutes left and then the score is magically 75-73 with no time run off the scoreboard. If there is an issue reported on an in play bet, good luck. Their policy is adjustments cant be made to bets that aren't made before the start of a game. This isn't a post complaining about losing cause everyone on here has lost bets that's the nature of betting but the expectation is that when you are betting, you aren't at a disadvantage by betting on inaccurate odds and scoring. That is a scam in my opinion and we should all file a class action lawsuit against this shady platform.

Service
Value
Quality

Date of experience: December 28, 2024

Thumbnail of user nunorebelo17
Massachusetts
1 review
0 helpful votes
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February 2nd, 2025

Steal me 2000...they put option on a bet,and after the bet was placed,they changed...and I lost $2000,support dont even care

Date of experience: February 2, 2025

Thumbnail of user quisq
Washington
1 review
0 helpful votes
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December 16th, 2024

App gives fake live numbers to convince you to go one way then once you place the bet the score updates, I caught this 3 times I will never place a bet on this app again

Service
Value
Quality

Date of experience: December 13, 2024

Thumbnail of user clintonl133
California
1 review
0 helpful votes
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January 18th, 2025

This is a really bad app to bet on, they are unfair they pay outs suck! Every app that I have used, they are all way better than bovada!

Date of experience: January 18, 2025

Thumbnail of user nledford04
Ohio
1 review
0 helpful votes
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November 2nd, 2024

I have had my bovada account for over 3 years I hadn't played on my account in a few months and had changed my phone number.I deposited money and played I got up to a point where I wanted to withdrawal.My old phone number was still tied to the account and it requires a code sent to your phone number to request a withdrawal.I went ahead and contacted support and was waiting with them for about 45 minutes just for them to say I was in a banned area and could not play.Never had any issues before but they suspended my account stating that reason.Terrible customer service would not recommend to anyone.

Date of experience: November 2, 2024

Thumbnail of user jsandlin83
Arizona
1 review
0 helpful votes
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October 24th, 2024

I have been using BOVADA about 3 years. I have won several 300-500$ parlays over the years. This week I put in a parlay and had 16$ in my account. A hour before the last games were on my account went to 0. I hit the parlay for only 220$. And they didn't pay me. Then locked my account down. No help from customer service. I was told I had a bonus expire. That's BS.

Date of experience: October 24, 2024

Thumbnail of user edwardm3406
California
1 review
0 helpful votes
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October 31st, 2024

Off the App Store and wouldn't let me sign in anywhere else. Took my money. No help with the worthless chat thing. No phone number. Terrible Stay away

Service
Value
Shipping
Returns
Quality

Date of experience: October 31, 2024

Thumbnail of user dknox9247
Washington
1 review
0 helpful votes
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October 19th, 2024

Bovada will let you win but only a few times after that the games will just take your money. I've played over 20,000$ I think I'm about even do I will not continue with this platform. Wouldn't recommend playing if you want a fair play. I know winning dors happen but they are not in the business of loosing money. Be carfull. Oh and there bouneses are horrible!

Date of experience: October 19, 2024

Thumbnail of user trekoner83
Hawaii
1 review
0 helpful votes
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November 3rd, 2024

They disabled my account because I forgot my pin. Even though I answered security questions. I have a disabled account even after emailing & contacting customer support.

Service

Date of experience: November 3, 2024

Thumbnail of user billn770
Texas
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Cashed out via bank check like i have for years, check bounces and written from a closed Canadian Acct, they have not returned the money and just continue the lies. Customer service sucks, stay away from these thieves.

Date of experience: October 2, 2024

Thumbnail of user minht91
California
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

The $#*!. I won 3K$. I tried to withdraw to my bank account. It has been 1 month and half. Money never comes in my bank account even though money in my Bovada account disappeared. This is a scammer. Where do my $#*!ing money go? Mother$#*!er scammer.

Date of experience: September 17, 2024

Thumbnail of user michaele3750
New York
1 review
0 helpful votes
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October 21st, 2024

This is my complaint here is my last email sent to bovada (scam)

First off I'd like to say I really loved playing st Bovada,and I was loyal customer. I have some decent wins and I've had my share of loses but thats gambling taking a chance to win or lose. I play at Bovada & Betonline but before what happened I preferred Bovada.with that being said,I made 2 Bitcoin deposits, you never had a minimum and I made a deposit 1st one never even appeared spoke with a rep chat and to make a long story short gave me my deposit in a bonus.so I cant even use it,unless I make another deposit and I did,never showed up next agent said he seen it and I had to wait 24 hrs.Every deposit I've ever made has gone in within ten minutes and withdraws have taken up to 24 hrs but this is all new first time having problems.I tried several times to remedy the problem and getting no where.chat reps click off people telling me i sent to wrong address,I have the blockchain transcript,I have all my transactions to bovada all of them.Nowthis is my last time Im being told to ask and be courteous for this to be remedied will you put both my deposits in my account so i can use my money as before this mess or send both my last 2 deposits back bitcoin and I can be done with this.Im not just going to except whatever this is or why this is but its not right and if you have a minimum you shouldn't even except my deposits to begin with correct but i sent $62 and and $70 the $70 hasn't been posted period where is that? Im tracking these deposits tonight to your account if it takes all night but i have screen recorder and im going to apply that to my FTC report and many others.I just want one of two my money in my account or returned if you need anything from me Ill help you anyway I can.Thanks again just asking you to make it right...I know I sent it to the right place.look at all my deposits then my last 2 I got screwed over,,,

Products used:
None..nothing received my deposits 2 they stole them truing to say I sent to wrong address but i posted blockchain transcript and receipts from bitcoin..Bovada is very corrupt and crooked as it gets.

Service
Value
Shipping
Returns
Quality

Date of experience: October 21, 2024

Thumbnail of user jeremya591
Washington
1 review
1 helpful vote
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October 2nd, 2024

I have pit over $2,000 in last 48 hours and have hit ONE bonus for $53.
Unbelievable that they are legal.
Don't go on this site!

Service
Value
Shipping
Quality

Date of experience: October 2, 2024

Thumbnail of user jakev549
Washington
1 review
1 helpful vote
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October 2nd, 2024

Seems legit at first getting cash back weekly bonuses then they are taken away Soon as you start climbing up the ladder And it only gets worse. Worst customer service I've ever encountered I was lied to promised things that never happen literally GASLIGHTING by customer service...wasn't allowed to speak with management because my issue wasn't good enough to escalate to the agents Superiors. Don't get sucked into the greedy busniess tactics they won't appreciate your busniess. This is first review ever written and I've been motivated to share how awful they've treated me a daily depositor. Karma will collect that's a fact. Screenshot provided is just one example... I was told I have spins in my account and I couldn't see them in my account the man insisted I troubleshoot my device but before I went threw all steps including turning phone off I asked are you sure this is true and I have unused spins in my account and he replied this is correct...well long story short they weren't in my account... how was it handled...? I was told that the promotion didn't exist anymore is the reason they weren't in my account... this is same day same site. They individually dictate accounts on what players are able to receive certain kickbacks. I do not recommend anyone to wast time or money on this site.

Products used:
Online gambling

Date of experience: October 2, 2024

Thumbnail of user tredrickj
Georgia
1 review
1 helpful vote
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September 8th, 2024

I WOULD NOT USE THIS SITE, THEY TOOK MY MONEY. I WON $3000, AND I WANTED TO WITHDRAW $2800 AND THE NEXT THINK I KNOW THEY WANT TO ASK FOR DOCUMENTION, WHICH I SENT MORE THAN ONE TIME. THREE WEEKS LATER NO MONEY, THEY CLOSED THE ACCOUNT AND THEY STILL DID NOT GIVE A REASON. I FEEL THEY DID NOT WANT TO PAY OUT.

Service
Value
Quality

Date of experience: September 8, 2024

Thumbnail of user nangy
New Jersey
1 review
0 helpful votes
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September 1st, 2024

Bovada so Rigg I wouldn't recommend this game to anyone and everyone I remember back then you can comment on Bovada and now they took that away. Bovada will scam you don't waste your time with Bovada.

Date of experience: September 1, 2024

Thumbnail of user olicictor
Florida
1 review
1 helpful vote
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July 9th, 2024

I've been with Bovada for years. I still remember the days when they were Bodog. They've never cheated me. When I request a withdrawal, there has never been a delay. Yes on occasion there may be a slow settlement or a wrong outcome. That has only happen twice since I've been with them. And trust me, they've compensated me with free bonuses and reward points and I didn't even ask.

The chat support is easy to use and you could get support immediately. For those that say the chat feature don't work, refresh your browser, clear your cache, disable unnecessary add ons on your browser.
I'm not even affiliated with Bovada but I find it necessary to defend them because they only treated me with the utmost respect.

Service
Value

Date of experience: July 9, 2024

Thumbnail of user nikitak67
Illinois
1 review
0 helpful votes
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July 23rd, 2024

They say USDT withdrawals are free, but then they subtract ~2% from the amount they send. Not cool. Just disclose the fees upfront. But where it gets much much worse is when I contacted their customer support agent Martha. She kept telling me that they have sent the full amount in USDT and it is my wallet that is subtracting fees. 🤦‍ No matter how many times I tried to explain that it is not true and that you can see it on the blockchain because all of the crypto transaction details are PUBLIC... she kept repeating that they sent the full amount and that my wallet charged fees to receive. Unreal. Never using Bovada again.

Tip for consumers:
They say USDT withdrawals are free, but then they subtract ~2% from the amount they send. Not cool. Just disclose the fees upfront. But where it gets much much worse is when I contacted their customer support agent Martha. She kept telling me that they have sent the full amount in USDT and it is my wallet that is subtracting fees. 🤦‍♂️ I tried to explain that it is not true and that you can see it on the blockchain because all of the crypto transaction details are PUBLIC, but they kept lying.

Service
Value
Returns
Quality

Date of experience: July 23, 2024

Thumbnail of user curtisg423
Maine
1 review
0 helpful votes
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June 11th, 2024

I've been playing for quite sometime now. I would say years ago, they were decent. But these past two years, have just been outrageously shady. Feature rounds seems impossible, bonus wagers are impossible to clear, and if you do get a feature round, you can be sure you'll get nothing close to what you spent trying to get it. They say RTP is measured through time, so tell me how I could stay in 1 game and it's the same results. Tonight is my lastnight. 54$ deposit just for fun. Minimum wager and 12$ was my return amount. Disgusted and these scammers needs to be dealt with.

Tip for consumers:
Unlicensed and fake claims on fairness and testing of their products. They do not have any legit gaming commissions that test their games.

Service
Value
Returns
Quality

Date of experience: June 11, 2024

Thumbnail of user jeffd1512
Minnesota
1 review
0 helpful votes
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May 10th, 2024

This site is sketchy as F**K! It's like they give you good cards when you first start and spend a little bit of money just to get you hooked. DON'T FALL FOR IT! After playing there for a while the normal odds of poker are DRASTICALLY decreased. It's kind of a joke and you can see which players are winning on bullsh*t.

Service
Value
Shipping
Returns
Quality

Date of experience: May 10, 2024

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