• Boxinus

Boxinus

Write a Review

Overview

Boxinus has a rating of 4.4 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxinus most frequently mention customer service. Boxinus ranks 25th among Shipping sites.

  • Service
    6
  • Quality
    6
See all photos
How would you rate Boxinus?
Top Positive Review

“Very Good Service!”

Kive R.
7/19/21

I have been using this service since the beginning of the pandemic. These days when I could not go to US, they sent all my products to Israel without any problems. They always respond to emails. Their prices are also very affordable compared to MyUS.

Top Critical Review

“HORRIBLE”

Dana T.
9/8/20

I've been trying to get in touch with them for 5 days! No one answers the phone or emails the whole "live chat" thing is a lie there is no place to live chat and my item haven't been put into my box since Saturday (it's Tuesday) no explanation no emails back, I've tried Facebook, emails, calls NOTHING. I ship over 7 times a month and they want to treat customers like this? Absolutely gobsmacked and disappointed. I just want my stuff!

Reviews (76)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user fatmag
1 review
1 helpful vote
  • Send Message
January 31st, 2017

I've been using Aramex for years. I was afraid to switch to another forwarding company. After a conversation with their customer service I was convinced to give it a try. I was really surprised by their service quality and proactivity. My shipment arrived safely and in less time than expected. I have shipped 20 packages so far and happy with the prices. Highly recommend!

Thumbnail of user janen58
1 review
2 helpful votes
  • Send Message
January 25th, 2017

I was leery about trying a service like this so decided to start small. Customer care was very polite and professional. My purchases were repackaged immediately after I requested it and shipped out. I got my order in less than a week. I am very happy with this srvice and intend to keep using them throughout my international career. L!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you Jane :)

Thumbnail of user ahmade5
1 review
1 helpful vote
  • Send Message
March 2nd, 2016
Verified purchase

I live in Dubai and I ordered Halo 5 when it first released. When i did my research i found Boxinus on Facebook. And at that time they had special campaign for Halo 5 and thats why i found them so easily. Important part is it was my son's birthday and i wanted to give him as a present. I wrote them on their live chat and they responded me back immediately. I got my package in 4 days after package delivered their US address. I got good discount and i received it on time so what else would i want.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you for using our service!

Thumbnail of user ecemb
1 review
1 helpful vote
  • Send Message
February 24th, 2016

I'd like to tell you my story with Boxinus. I placed an order on Amazon.com and chose a wrong address in Kuwait for shipping. When ı realized the situation my package was already sent but I couldn't find any information about the shipping company nor the tracking number. I contacted Boxinus customer services. They asked me my amazon.com username and password to contact the seller. Firstly I hesitated, didn't watn to give my personal information to them but I had no choice. 2 days later I received an e-mail from Amazon noting that my item was resent to my address and I received the item in 5 business days. I really thank Boxinus for their help and so happy to find them.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you for trusting us!

Thumbnail of user rebeccab88
1 review
1 helpful vote
  • Send Message
February 26th, 2016

I used other freight forwarding services before to shop online from U.S. The difference between this one and the others is that you can reach them over the phone and they answer all of your questions with patience and kindness. Also they are so fast about shipping. I used to be blased about this kind of services before I met Boxinus. Super customer services!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

We are happy to assist you! Thank you for being with us!

Thumbnail of user asmak6
1 review
1 helpful vote
  • Send Message
March 12th, 2019

I have family in the US that always ships me stuff for me and my kids we used to deal with shop and ship which takes over 10 days to shop our packages! Soo happy I found out about boxinus I usually get my packages withing 4 days max!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you Asma! We value your review!

Thumbnail of user mehrdadt
1 review
0 helpful votes
  • Send Message
December 29th, 2016

I have try many shilling forwarder but none of them they have good customer service same as boxinus best customer service ever best rates u can find just contact them and u will be amazed, mehrdad from kuwait

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you, Mr. Mehrdad!

Thumbnail of user aminaa6
1 review
1 helpful vote
  • Send Message
February 25th, 2016

I ordered two dresses for my friends' wedding ceremony but they didn't fit. I wanted to exchange them but I had only one week. I contacted boxinus' cutomer services. They asked me to send the order confirmation mail which was sent from the seller. I don't know how but they convinced the seller to send the dress before I return the items. I really appreciate their business.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Always happy to help you! Thank you for using our service!

Thumbnail of user dianad41
1 review
1 helpful vote
  • Send Message
February 23rd, 2016

I purchased a dress from NeimanMarcus. I decided to return and the store didn't want to accept it. Here where Boxinus came to help me to return the item. They assisted me every single step. I am very happy about this service! Very professional staff!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

We really appreciate your kind words! Thank you!

Thumbnail of user paoloi1
1 review
0 helpful votes
  • Send Message
June 10th, 2017

I've heard of Boxinus from some forums as I was really looking for a fast and good forwarder for my orders from amazon. You can't really find a lot about them but I just had to try because of a lot of good reviews and feedback. After getting my packages from amazon within maybe 2 hours it was already updated in their site that my packages was already there and also mentioned the weight as well. They also manage the customs clearing and handling as well. Received my packages before the estimated delivery date. (Maybe would have been a total of only 2 days if it wasn't a day off.) Definitely really happy with the pricing and the speed off the handling. I really do recommend boxinus if you want to start online purchasing and they definitely wouldn't let you down. Looking forward to more transactions with them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauraw107
1 review
1 helpful vote
  • Send Message
September 23rd, 2016

I currently moved to Kuwait from USA and im a big fashion fan. I started to follow Sazdel(sazdell1) (she is one of the famous fashionistas in Kuwait! :) She shared their account and from her I realized that Boxinus has really affordable prices when compared especially with MyUS. If you compare quality service and prices, I definitely suggest boxinus. Also when I dig little bit deeper, I learned that they are expanding to MENA region, so they apply discounts starting at 20%. So basically you just sign up and get your US address from them and write that address to the shopping site that you wish to shop. And you let you know on every step. Even if you dont know about shipping cost, they have live chat (i think its 7/24) and you can ask them how much everything will cost to you and they assure you that there wont be any additional fees! (believe me its hard to find such a service in nowadays).

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

It is a pleasure to have Sazdel as one of our favorite customer! Thank you for being with us!

Thumbnail of user abdullaha91
1 review
1 helpful vote
  • Send Message
November 3rd, 2017

Hi,
If anybody asked me about who is the best I will till you the boxinus are number one boxinus the best of shipping companies I have tried them they are smooth fast to inform you about the packages if they enter in to account and fast to ship them also very good shipping value if you compare it with myus or shipito about the half price

Thumbnail of user ahmada92
1 review
3 helpful votes
  • Send Message
February 17th, 2019

Been doing business with boxinus over 4 years, they are so honest, so decent, so helpful, so cooperative and so ponctioal punctual.
I won't hesitate to recommend them for all people from GCC countries to do business with them.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you Ahmad! We value your review!

Thumbnail of user mohammada451
1 review
0 helpful votes
  • Send Message
July 16th, 2021

Just paid $1 and got my lifetime US address to shop from US. I shop wherever I whish and send it to my US address. It is very easy and fast to consolidate more than one product and send to my country.

Thumbnail of user veronicak4
1 review
2 helpful votes
  • Send Message
April 8th, 2016

I would die if I couldn't buy the cutest shoes I've ever seen. I just had to have them! Thanks to Boxinus, I got my dream shoes in just 4 days. They were packed safe. Plus they informed me in every stage of my order. I just love these guys and the fabulous service they provide. Speacial thanks to Vicki, who handled my order. :)

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

We are always there to help you! Hope we make your "shop and ship" experience better!

Thumbnail of user laillam
1 review
1 helpful vote
  • Send Message
March 16th, 2016

I ordered an item from amazon for my boss. As I work intensely I did not track the status of the shipment after I created my shipping order on Boxinus. In 3 days one of customer services agents called me and told me that my package was held in customs and I should contact the shipping compay in order to release my package. I was so surprised to see that they were tracking the package in behalf of me and they didn't stop their services after shipping. Thanks boxinus for savng my business life. I can't imagine how could I explain my boss if the package was returned.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

We are happy that we could help you! Thank you!

Thumbnail of user doctorr9
1 review
0 helpful votes
  • Send Message
November 16th, 2017

All the guys who are reading that review please get it serious, As international buyer i had always difficulties while purchasing items from US. But This company is too fast and too good. Their Shipping rates are very good. Not charging any hidden fees, And package in your hands with in 72-96 Hours in most of countries.

Best Things with them
1: Support available 24 Hours
2: Package Consolidation
3: FREE Pictures
4: Cost effective Shipments
5: Tracking
6: Buy for me facility

This is your company if you are looking for Global Shopping.

Thumbnail of user sarai22
2 reviews
1 helpful vote
  • Send Message
January 5th, 2017

I recommend this company for everyone
Their service is amaizaing
Whenever you have any questions they are more than happy to help you
I have tried aramex and shiptokw and myusbox they were ok but boxinus was the best best one

Thumbnail of user tariqa23
1 review
2 helpful votes
  • Send Message
October 30th, 2018

This service is about my dream which become true, I was really interested to get some stuff where it was very difficult to be shipped to UAE, by Boxinus I received the first shipment which was a test for the service if its true, but I got a very good unexpected result and the dashboard that shows the status was very easy and very fast customer support who are very friendly and have a passion to support and choosing an excellent partner Fedex to ship the orders, all are excellent, keep it up, I highly recommend.

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

Thank you Tariq! We value your review!

Thumbnail of user dineshk18
1 review
0 helpful votes
  • Send Message
July 21st, 2017

Very helpful customer service, understanding and quick service in regards with shipping to Dubai. Thank you for the service - definitely gonna use again

Thumbnail of user adaleneg
1 review
0 helpful votes
  • Send Message
July 19th, 2021

Customer support was really helpful... The team did a great job in helping me out resolve my problem! My problem was handled perfectly and efficiently!

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user ahmadh23
1 review
0 helpful votes
  • Send Message
September 25th, 2017

For now Boxinus is the best shipment service i have ever used! Fast and the all in one box tool is really useful and great! Really love it and hope that they will keep it always this great.

Thumbnail of user ez598
1 review
3 helpful votes
  • Send Message
December 16th, 2017

Honestly im very happy knowing this kind of service and such a good peapole, i prefer to work with those whom are very careful of all things and all customers.

Thumbnail of user blerimi
1 review
1 helpful vote
  • Send Message
March 4th, 2016
Verified purchase

I thought that i ordered a wrong item. As soon as i received the package i called customer servise to send me the pic of the product. Picture was sent Right away. Extremely fast service!

Thumbnail of user cerens
Boxinus C. – Boxinus Rep

We are to save time and money :) Please don' t hesitate to contact us. Thank you for using Boxinus!

Thumbnail of user abdullaha73
2 reviews
2,793 helpful votes
  • Send Message
June 21st, 2017

I had many issues with different shipping companies in US specially to Kuwait.

The charges are less
Packaging quality and quick delivery
Great website with automatic calculation for the wheight and the shipping price

**ADVISE**
IF YOU WANT TO HABE AN EASY LIFE SHIPPING
WITH BOXINUS DEAL WITH "VICKY"

The best you would ever know, problems solver and many in one
24/7 available to assist professionally

Read this:

My last shipment to Kuwait cost me 94$ and FEDEX charged me around 90$ at the door wich made me mad when I saw the breakdown of the receipt.

I contacted Vicky and i told her that how sad I am, an hour and then she came back to me with 50% refund of my 94%

Wow, she can tell me it's not our problem its with FEDEX and i was going to respect that if she would say so.

But what she did was incredible.

5 stars and i wish to see your app soon

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Boxinus.com is the leading mail forwarding service with 6 years of experience in shopping and shipping services.

Boxinus.com provides members with a US mailing address enabling users to shop online from any US merchant. Boxinus.com is the right choice for everyone who enjoys the variety and great prices offered by US Merchants, companies doing business in U.S. and students and professionals who has spent many years in U.S.

Boxinus.com offers:

- Reliable shipping services by DHL Global Express and TNT Express
- 24/7 Customer Service by phone and e-mail
- Great shipping rates
- Shopping from E-bay and Amazon sellers who do not ship outside US.
- Concierge service to pay merchants who do not accept payments from non US credit card holders.

Company Representative

Thumbnail of user cerens
Boxinus C.

How do I know I can trust these reviews about Boxinus?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Boxinus?