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How would you rate Boxycharm?
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Canada
3 reviews
4 helpful votes
Follow Maria K.
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I have been part of Boxycharm for the last few months and have been ambivalent about the service. On one hand, there is great value for the products and I like trying new things. On the other hand, I am so sick of skin care items and serums that I could scream. I expected more than this.

I am going to keep trying this company, and will update in a few short months!

Date of experience: July 21, 2021
Delaware
4 reviews
32 helpful votes
Follow Eileen S.
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BoxyCharm is $21 month make-up and beauty subscription box. It includes 5 to 6 mid-tier to high-end items. At least 4 items will be full-sized with the others being deluxe-sized.
I only wish was that BoxyCharm allowed for some customization. I find that on occasion I need to swap with others the items that don't work with my fair complexion.

Date of experience: June 29, 2015
Colorado
1 review
2 helpful votes
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Trash company
March 25, 2022

I have cancelled 3 times and haven't received anything not a box since last April. They still charged me for a new year and they have no real customer service i wish i could upload a video they have a phone number it just refers u back to the fake system

Date of experience: March 25, 2022
Canada
1 review
0 helpful votes
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Never again
December 16, 2023

I didn't even receive all the product
Don't buy from them
Take weeks to get there and the product are not even all there and the packaging is very cheap for the price

Date of experience: December 16, 2023
Texas
3 reviews
0 helpful votes
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Love BoxyCharm! 2 years and still loving it!
January 12, 2022

I have been a subscriber of Boxycharm for two years and I love them! I really love the excitement of getting a new box each month and with new products. Before Boxycharm, my beauty collection was sparse... very sparse, but now I have so many serums, different face wash, moisturizers, makeup, and EYESHADOW PALLETS! All of the products I have gotten are higher end brand items that I would never be able to afford by themselves so having boxycharm allows me to experience new beauty products every month. I have the base box for $27.99 (previously $25), and I get full-sized products each month and love almost all of them. I think it is the best beauty subscription box out there! I tried Ipsy for a few months and felt like it was a waste of money compared to BC.

Date of experience: January 12, 2022
Texas
1 review
2 helpful votes
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Dishonest company
February 18, 2022

I canceled my subscription & they still charged me 318.75. They ignored my requests for a refund. I filed a complaint with BBB and they finally responded. I had disputed the charge with PayPal. Boxycharm promised if the dispute was declined through PayPal they would refund the money (see email below). PayPal declined the dispute because I couldn't locate and provide the cancellation policy. I let Boxycharm know my dispute was declined with PayPal and forwarded the email to which they've ignored every single email from me. They also canceled all of the boxes they charged me for. I don't want the boxes but now they're stealing because they have my money. I'm working with the BBB again as well as letting everyone know they should stay far from this company. I won't stop until they give my money back!

Date of experience: February 18, 2022
Florida
3 reviews
9 helpful votes
Follow Delores R.
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Got a message after clicking cancel that I wld recive an email and must click link, did not get that email. Tried to remove my credit card it would not allow me. Tried to call you cannot must contact them by mail. I don't play these cames and will not do business with any company that does not give me an easy option to cancel and remove my cc anytime I want. They're wasing my friggin time and I'm too busy for that. Very foolish of them.

Date of experience: January 31, 2022
Massachusetts
5 reviews
4 helpful votes
Follow tia s.
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Boxycharm is a makeup and skincare beauty box. They offer three different boxes. They offer 5 full sized products for 27.99 called the base box. Premium box is 39.99 thats 6 full sized products. Then the third box you can only get every three months and it replaces your base box for 8 to 10 full sized products.If your a first time subscriber or took a break from receiving this box. Helpful hint keep a look out for codes where you can get a free product or a deal up to 50% off. Another helpful hint, take the Boxycharms beauty quiz and tell then if you would rarely, sometimes or often want to get a certain type of product.If you sign up and keep it the money comes up to your account and you will receive tracking details. Helpful hint number 3. After getting your box, rate your products and earn Charms which you can take your charms, and buy products in the Charm room. I must warn you getting this box is very addictive. Once you start its hard to stop. It's like getting a Christmas present every month to yourself. Now ask yourself are you worth it? Yes you are, is what I say.

Date of experience: March 27, 2022
Texas
2 reviews
0 helpful votes
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So so monthly subscription
September 29, 2020

So i have been with BOXYCHARM for about 21/2 yrs now and in all honesty at first I LOVED IT... My makeup collection grew quickly but now im not happy with it... They dont go by your beauty quiz and preferences because i seem to get products I hate and do not have selected on my beauty quiz like FACE MASK SHEETS... I HATE THEM... I ALWAYS SEEM TO ONLY GET ONE GOOD ITEM I LOVE... AND MY PRODUCTS KEEP COMING DEFECTED... I hope my October 2020 box is more up my beauty quiz preferences ally... Like makeup brushes for sure when it comes to varriants...

Date of experience: September 28, 2020
Connecticut
20 reviews
78 helpful votes
Follow Muffy W.
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Come on. I just got a Grown Alchemist product that expired in 2023. It's 2025. It's also unsealed, opened and used because there's no seal, the company told me all their products are sealed. And THERE WAS A HAIR IN IT under the cap. Gross. The past several months have been missing products as well. This used to be the best box subscription ever. Now it's a health hazard.

Date of experience: January 17, 2025

Overview

Boxycharm has a rating of 1.6 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boxycharm most frequently mention and customer service. Boxycharm ranks 670th among Cosmetics sites.

service
26
value
25
shipping
24
returns
17
quality
24