website thubmnail of Brainly

Brainly

How would you rate Brainly?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow kys I.
Unfollow kys I.
Send Message
Share Review
Report Review

Terrible
December 13, 2024

One of the most useless websites Ive ever had the displeasure of using. Wrong answers, pop ups always trying to get you to pay. Brainly is awful, do NOT reccomend.

Date of experience: December 11, 2024
Brainly U. Brainly Rep
4 months ago

Hello, and thanks for your message.

If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan. Whenever you find a wrong answer, you can always flag it so our moderators can check and correct it if necessary.

If you have any other questions or comments, please always feel free to get in touch by sending an email to contact@brainly.com with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Texas
1 review
0 helpful votes
Follow Melissa P.
Unfollow Melissa P.
Send Message
Share Review
Report Review

Worst company EVER
November 8, 2024

If I could give zero stars I would. This company is the worst company ever. There was an account setup under my PayPal account and charged a subscription fee. Which I was not aware of until I noticed my account was charged. I reached out to this company via email, SEVERAL times and explained that this was done fraudulently and asked that they refund the stolen money, which they REFUSED to do. They rather have stolen money than to help out someone who didn't authorize this issue.

Date of experience: November 8, 2024
Brainly U. Brainly Rep
5 months ago

Hello Melissa,

Thank you for your message.

If you think your card has been used fraudulently, we advise contacting your bank and disputing the charges. They will help you get your funds back and will secure your card to avoid any future unauthorized charges.

If you have any other questions or need assistance, please don't hesitate to let us know.

New Zealand
1 review
0 helpful votes
Follow Hey L.
Unfollow Hey L.
Send Message
Share Review
Report Review

HATE THIS WEBSITE
October 7, 2024

OH MY DAYS. USELESS SCUMMY GREEDY WEBSITE. Im on an old phone, which means i cant download the latest apps so i just use chrome half the time. I needed help with a question and brainly said it has been solved! Great, but i need to create an account to view the answer, thats whatever. But now they need me to download a damn app i cant download just to see the answer! Bruh i just put my browser in desktop mode, so i could see the answer. Ok, but now i need to view an ad just to see the damn answer. I waste 15 seconds and THAT ANSWER IS BULL$#*! AI THAT ANSWERS NOTHING HELPFUL. The wholeass answer is WRONG and is submitted by a $#*!ing A.I. Omg i hope this website goes bankrupt holy how are you this UNACCESSIBLE and GREEDY. Shameful.

Date of experience: October 7, 2024
Brainly U. Brainly Rep
5 months ago

Hello,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Minnesota
1 review
0 helpful votes
Follow Healthy S.
Unfollow Healthy S.
Send Message
Share Review
Report Review

I read a "confession" story that looked really interesting from a pop up teaser. I had to make an account and log into Brainly to read the rest. It was not a real story just a "teaser" that got fake "analyzed" as "literature" on the website. It was intended to lure me to join. It wasted my time and made me realize how irresponsible, disrespectful of our time, intentionally misleading and dishonest, and uncaring those looking to make money on the Internet can be. There's better ways to make money and more fulfilling ways to live one's life. Their so called "academic help* seems extremely irresponsible as well. I'm also a teacher and... No thanks. Do not use this site.

Date of experience: December 23, 2023
Brainly U. Brainly Rep
over a year old

Hello,

Unfortunately, we could not locate your email with this review/message by only using your name here. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Australia
1 review
0 helpful votes
Follow Derek B.
Unfollow Derek B.
Send Message
Share Review
Report Review

Inexpert experts
April 24, 2024

Fed up with students being misled by "expert-verified" answers that are nonsense. Here's an example:
https://brainly.com/question/*******
(3 1 3 6 2 1 5 1)
Worse, there is no process by which genuine experts can provide corrections without paying money.

Date of experience: April 24, 2024
Brainly U. Brainly Rep
12 months ago

Hi, Derek!

Thanks for your message.

You can always report wrong content directly on Brainly, and we'll remove this one.

Thanks for helping our Community.

Cheers!

Brainly Team

Tennessee
1 review
0 helpful votes
Follow Dena W.
Unfollow Dena W.
Send Message
Share Review
Report Review

No refunds
April 21, 2024

My son signed up for the free review. He tried the day before it was over to cancel and was unable to. They are refusing to give a refund of $39. You are not able to talk to a human being to dispute this. Unacceptable.

Date of experience: April 21, 2024
Brainly U. Brainly Rep
12 months ago

Hello Dena,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to your son.

If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Louisiana
1 review
2 helpful votes
Follow Kentasia F.
Unfollow Kentasia F.
Send Message
Share Review
Report Review

New update?
February 7, 2024

I have been using Brainly since middle school(I'm a junior now) for almost 12 years. All the time I have used this website I have never run out of "limits" before until today. I only searched three questions; on the fourth, I got the "no more daily limits". On a daily, I ask more than 10 questions max. This might be an update or something and just another way to convince you to get Brainly Plus but I refused to pay for incorrect answers. I might as well pay for a irl tutor. On the other hand, I wouldn't recommend Brainly to be used to study/find answers because the answers are mostly 50 out of 100 incorrect, or the answer doesn't even relate to the question that was asked.

Date of experience: February 7, 2024
Brainly U. Brainly Rep
over a year old

Hello Kentasia,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened while you were using Brainly.

Cheers,

Brainly Team

Florida
1 review
2 helpful votes
Follow Kallista L.
Unfollow Kallista L.
Send Message
Share Review
Report Review

Awful customer service
January 19, 2024

Not only is the customer service horrible, they will charge you without your consent. Even if you cancel before the seven day trial, they will still charge you and then refuse to refund you your money. Plus it's not even helpful for the material I need to study. A waste of money

Date of experience: January 19, 2024
Brainly U. Brainly Rep
over a year old

Hello Kallista,

Thank you for your message.

Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions, so that our users can choose the option that best suits their needs.

While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to kallistalins123@gmail.com.

I have reviewed the correspondence and can confirm what our representative has already explained. Unfortunately, we will not be able to process a refund.

We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end.

Should you have any further questions, please do not hesitate to contact us.
Best,

Brainly Team

Florida
1 review
1 helpful vote
Follow Yelitza M.
Unfollow Yelitza M.
Send Message
Share Review
Report Review

Very dissatisfied!
March 29, 2024

Very dissatisfie. I asked a question and the tutor wrote to me that he didn't know about that topic and closed the chat. I canceled the subscription and a week later they charged a year's subscription to my card and no one is responsible. So you cancel but they still charge you, it's abuse!

Date of experience: March 29, 2024
Brainly U. Brainly Rep
over a year old

Hello Yelitza,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you. Also, if you canceled, you should've received a confirmation for it. If you did receive the confirmation that your trial was canceled before it was charged, please forward it to us by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

California
1 review
4 helpful votes
Follow eli b.
Unfollow eli b.
Send Message
Share Review
Report Review

Seriously? I've been trying for the past year, it keeps on saying "Sorry, we can't complete your registration at this time." Is it that busy? I am struggling in math and I keep on getting non-stop annoying ads about Brainly. So I decided to give it a try, why not? Though it never works! I am also 13+ and have tried so many things, yet nothing works.

Date of experience: February 15, 2022
Georgia
1 review
28 helpful votes
Follow Emma W.
Unfollow Emma W.
Send Message
Share Review
Report Review

Pretty sure the photo says it all. The users on brainly are ridiculous and don't understand that the people like me were there for our education and to succeeded not for them to go around acting like their sh*t doesn't stink. Recently the users use the app as if its a dating site or a meme page when it isn't. You can report people on brainly but that's about it. There's no penalty or anything that can stop idiots like the one in the screenshot. Nothing good comes out of a scam so don't get this app if you want serious answers.

Date of experience: November 5, 2020
Philippines
2 reviews
18 helpful votes
Follow Charon G.
Unfollow Charon G.
Send Message
Share Review
Report Review

I expected a verified answer but guess what!? This answer isn't even correct it only has two sentences its supposed to be 5 sentences! I'm disappointed that brainly blocks the word google for some reason and they let rude people type gibberish and curse words on every answer today, they let people date, give away money when answered which is a scam and send links to malicious websites. The report feature is useless because brainly is a useless company and overall im dissatisfied with it

Date of experience: June 29, 2021
California
1 review
1 helpful vote
Follow Tyler S.
Unfollow Tyler S.
Send Message
Share Review
Report Review

I started my one week free trial to help me study for a test, I didn't find their services to provide for my needs, so I canceled the FREE trial in literal minutes after I had started. 3 days later I see I had been charged $40, and will be disputing this. This is not *******@Brainly.

Date of experience: February 29, 2024
Brainly U. Brainly Rep
over a year old

Hello Tyler,

Thank you for contacting us.

No previous cancelation attempts have been recorded on our end. You would have received an email with confirmation if your subscription had been canceled.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you.

If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Virginia
1 review
2 helpful votes
Follow Tiana W.
Unfollow Tiana W.
Send Message
Share Review
Report Review

AWFULL
February 16, 2022

Brainly was good at first now its so annoying the fact that u have to be 13 or older to use this app is bad.My daughter is 12 years old and now she can't use the app anymore because she put her real age. This website should be for everyone. This isn't the only problem.The answers on the questions are usually wrong.
This app needs a lot of fixing.

Date of experience: February 16, 2022
Florida
1 review
0 helpful votes
Follow monkey n.
Unfollow monkey n.
Send Message
Share Review
Report Review

Brainly is awful
March 7, 2024

This site is full of so many ads it can grind a I9-*******k to a halt, People who fall for the scam of a subscription see repeat charges after canceling the service and do not offer refunds, If you are in need of answers and have no other option don't buy their subscriptions, clear data from this site each time you visit it so it thinks its your first time today and doesn't force you to watch a interactive advert, do not click on any of the ads as they are most likely all scams.

I hope that the CEO of the company behind this wakes up with frosted flakes in their bed, bread full of staples and they get a bedbug infestation.

Date of experience: March 7, 2024
Brainly U. Brainly Rep
over a year old

Hello,

Thank you for taking the time to share your comments with us. Please note, however, that we have zero tolerance for disrespectful and aggressive language, and we would appreciate polite communication.

Our Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site. Our Brainly Tutor subscription offers on-demand tutoring support. Once canceled, any subscription is active until the end of the plan, but it does not auto-renew.

If someone is not interested in our subscription, they can continue using Brainly Basic. Thanks to ads, the content within this plan is free to access. Note that your personal browsing history can affect the ads you see on any website.

If you have any questions, please always feel free to get in touch!

Minnesota
13 reviews
17 helpful votes
Follow Peter R.
Unfollow Peter R.
Send Message
Share Review
Report Review

Bad site
May 3, 2023

This site continues to provide incorrect information about science and math questions and answers. It should be shut down.
We have tried this site for almost a year or maybe longer and do not think we have gotten very many correct answers to questions we have had. This is unacceptable in today's world where students and parents rely on correct information when they have a question.
Someone recently told me not to trust WIKI, but I feel we get better correct info their than we do on Brainly.

Date of experience: May 3, 2023
Colorado
1 review
0 helpful votes
Follow Joe M.
Unfollow Joe M.
Send Message
Share Review
Report Review

Moderators suck
February 24, 2021

I am a troll on brainly and I go from answering people questions incorrectly to asking questions that are not at all relevant to school. I've been given warnings for hardly any of my stuff but enough that I should be kicked from brainly by now.

Date of experience: February 24, 2021
California
1 review
5 helpful votes
Follow giselle h.
Unfollow giselle h.
Send Message
Share Review
Report Review

Brainly sucks
October 31, 2022

Brainly sucks $#*! now, it used to be free without ads or having to pay for some stupid $#*! answers. Me running out of skips is some bull$#*!, $#*! this $#*! and $#*! the owners too. Y'all could suck a fat one unless y'all put this $#*! free

Date of experience: October 31, 2022
Florida
1 review
2 helpful votes
Follow Nissi T.
Unfollow Nissi T.
Send Message
Share Review
Report Review

Signing up
October 29, 2020

The sign up won't let me register no matter how hard I try. I go input my email age and accept and do everything but all it does is say sorry we can't register you at this time the app is very important for me and it still is saying no I have been trying for 2 months still not working.

Date of experience: October 29, 2020
Florida
1 review
0 helpful votes
Follow B G.
Unfollow B G.
Send Message
Share Review
Report Review

Account issues
April 6, 2021

When I tried to make an account it would not work for some reason so you guys should work on fixing that issue also people can answer it will be wrong but they still get brainiest because of the person who posted the question...

Date of experience: April 6, 2021
Brainly U. Brainly Rep
over a year old

Sorry to hear you didn't enjoy your experience on Brainly :( Please contact us at community@brainly.com if we can help further!

Overview

Brainly has a rating of 1.5 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainly most frequently mention free trial, answer questions and wrong answers. Brainly ranks 78th among Question And Answer sites.

service
100
value
90
shipping
59
returns
62
quality
94
This company responds to reviews on average within 5 days