• Bramble Berry

Bramble Berry

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Overview

Bramble Berry has a rating of 3.6 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bramble Berry most frequently mention fragrance oil. Bramble Berry ranks 2nd among Craft Supplies sites.

  • Service
    28
  • Value
    32
  • Shipping
    36
  • Returns
    34
  • Quality
    29
Positive reviews (last 12 months): 94.7%
Positive
36
Neutral
0
Negative
2
1
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How would you rate Bramble Berry?
Top Positive Review

“Lotion Bar Kit”

Graham F.
4/5/24

This kit was very easy and fun to use. The lotion bars are a decent size and it came with all the ingredients you will need. The scent is nice, but I selected a different scent. I like that the kit comes with labels, they are very basic, but they are in sticker paper, so that helps. I placed the bars into cupcake liners to keep the container a little cleaner. I would buy again.

Top Critical Review

“Site Issues and poor service”

Katherine B.
1/12/24

This company has gone downhill over the years. The quality of their products are mostly decent, but sometimes lack consistency, and are packaged poorly (as in carelessly and spill) you are highly unlikely to receive a refund for their bad though. Since they updated their website a few years ago, every time I've placed an order, it's been a headache. The site checkout is constantly glitchy. NOT confidence inspiring for online transactions. Honestly if I can find what I need elsewhere, I avoid here. Too bad I got hooked on some of their scents years ago so I keep coming back to their dysfunction.

Reviews (88)

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bramble berry (20) customer service (25)
Thumbnail of user grahamf111
Virginia
1 review
0 helpful votes
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April 5th, 2024

This kit was very easy and fun to use. The lotion bars are a decent size and it came with all the ingredients you will need. The scent is nice, but I selected a different scent. I like that the kit comes with labels, they are very basic, but they are in sticker paper, so that helps. I placed the bars into cupcake liners to keep the container a little cleaner. I would buy again.

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Thumbnail of user alvinh155
Virginia
1 review
0 helpful votes
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April 5th, 2024

This was amazing! I conquered my fear of lye. It took me a good week and half from when I received the kit. Everything was so easy. I loved all the stuff that came with the starter kit, it made it so easy and so worth the money.i can't wait to get my next kit.

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Thumbnail of user idrisw2
Virginia
1 review
0 helpful votes
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April 5th, 2024

I am new on CP soap making, found the videos very educational and easy to follow. I love everything I have purchase from Brambleberry ( butters, oils, fragrance / essential oils, molds, additives, color micas and color blocks, goggles, etc). I will love to see bigger prints in the labels ( specially instruction part of it).

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Thumbnail of user marcoc365
New York
1 review
0 helpful votes
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April 7th, 2024

This anise EO is one of my favorites from Bramble Berry. It is potent and long lasting in soaps and perfume oils and goes sooo beautifully with patchouli eo or any of bb's chocolate and coffee fragrance oils. It blends well with florals and vanilla-based scents.

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Thumbnail of user harleym162
Virginia
1 review
0 helpful votes
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April 6th, 2024

Orange 10x Essential Oil: There is no other orange scent that even comes close to how wonderful this scent is, it smells devine and works awesome! This is my only orange I use! I highly recommend this one to absolutely everyone!

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Thumbnail of user steved2118
Pakistan
1 review
0 helpful votes
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March 16th, 2024

The best ones - and they lid & tube come as a set! Love these guys. Color is visible through them, twisting mechanism works perfectly, lids fit snugly, labels stick well to them, and they're a matching set so no worries about having an unintentionally mismatched tube and cap.

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Thumbnail of user mitchellm410
New York
1 review
0 helpful votes
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April 4th, 2024

Excellent. Arrived in about 10 days for Ground (due to Lye I believe) and that's communicated somewhere on the site that it must go ground. Everything was in perfect shape upon arrival. Thanks!

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Thumbnail of user simonl350
California
1 review
0 helpful votes
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March 16th, 2024

I always use Palm Oil in my soaps and always buy from Bramble Berry. Recently I was super impressed with the customer service. I had gotten a message from Ups that my bucket of Palm oil had been completely destroyed when it arrived at the shipping facility in Billings MT. When I called Bramble Berry and told them my recent news, the gal immediately replaced my order with no questions asked! So pleased with the service Bramble Berry provides. I will continue to bring my business to this awesome company!

Thumbnail of user gustavob100
New York
1 review
0 helpful votes
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March 12th, 2024

I love this fragrance oil! My customers love it and my brand has become identical with it. To get a strong scent in my soaps, I do need to add the maximum amount possible. I'm not sure how to stop it, but it does seem to fade with time. However, I love this fragrance so much. It's sweet and takes me back to my childhood days of picking blackberries in the field beside my house.

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Thumbnail of user lorenzop83
New York
1 review
0 helpful votes
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March 9th, 2024

I love this fragrance oil! My customers love it and it has become a signature for my brand. I do have to put the maximum amount in my soaps to get the strong scent. It does seem to fade over time so I'm not sure how to help that. But I love this scent so very much. It's sweet and reminds me of picking blackberries in the field by my house growing up.

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Thumbnail of user drewj95
District of Columbia
1 review
0 helpful votes
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March 12th, 2024

I used Triple Butter Quick Mix in a hot process soap project, my first ever, and I love it! It's creamy, lathers well and makes my skin feel wonderful! It was very convenient having the oils and butters already included and was very easy to use. My only issue is it came with no instructions and no ingredient measurements. Would be so much easier if the amounts and instructions were included with package.

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Thumbnail of user stevend1939
New York
1 review
0 helpful votes
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April 7th, 2024

Great service and I always love purchasing scents from Bramble Berry… they always perform well in my lotions, soaps and candles. I have also learned so much from the videos and also fast shipping!

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Thumbnail of user deborahg2112
California
1 review
0 helpful votes
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March 4th, 2024

Yuzu Fragrance Oil: This behaved well in CP soap! In my recipe and soaping at cooler temps this FO seemed to decelerate my recipe. I was able to soap using a water discount and still had plenty of time to pour a spin swirl design. If you love citrus you need to try this one. Very soft in the cure.

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Thumbnail of user jacobo301
Tennessee
1 review
0 helpful votes
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March 15th, 2024

I love them all, except the maple almond, a little too sweet for my taste. The wild Cranberry and Aspen smells absolutely amazing! I cannot wait to create something fun with it!

Thumbnail of user samm1677
New York
1 review
0 helpful votes
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February 16th, 2024

Service is always 100% correct. I would like to receive orders faster than a week or more but only to the point that I choose not to pay for better service. I hope to see an order marked as "shipped" every day (almost) after placing my order. Everything is packaged really nicely. In my opinion the boxes are large and appropriate in size for the items within and the paper used to protect the bottles is very uncommon. Great work Brambleberry.

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Thumbnail of user javiers251
New York
1 review
0 helpful votes
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February 15th, 2024

A famous fragrance oil among customers is lilac. This smells just like the real thing, making it a customer favorite. This perfume is one that I constantly run out of when I make cold process soap. Nobody can believe the fragrance is that genuine.

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Thumbnail of user pakeezasajid800
Pakistan
1 review
0 helpful votes
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April 5th, 2024

Sweet Almond Oil: I use this in soap making. This product always works well for me. Product arrived nicely packed and by date expected.

Tip for consumers:
Sweet Almond Oil: I use this in soap making. This product always works well for me. Product arrived nicely packed and by date expected.

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Thumbnail of user annem1835
Washington
1 review
0 helpful votes
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March 4th, 2024

Triple Butter Quick Mix: Repeat purchase. Love how easy it is to soap with these. It creates a lather rich bar of soap. Prompt delivery and packaged well.

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Thumbnail of user marcor282
New York
1 review
0 helpful votes
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February 14th, 2024

Cera Bellina Wax: very silky. I was aware coming in that this wax is expensive, but BB has a wonderful deal on it, and it's an excellent addition to their lip balms and scrubs. Very lush when applied to the lips. Delivery is usually quite quick. Never even had a chance to grow frustrated. Something I accomplish easily. Haha

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Thumbnail of user giancarloj3
Alabama
1 review
0 helpful votes
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March 15th, 2024

I use the Mica colors in making my cold processed soap. They are amazing! I can control the intensity of the colors quite easily. What I really love is they don't fade!

Thumbnail of user andrewj1284
Florida
1 review
0 helpful votes
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February 15th, 2024

May Day Fragrance Oil: Wasn't thrilled with it in the bottle, used in cp changed me. This IS a strong fragrance, but it worked so well in my cp soap that I changed my mind about it. My cp soap is over 1/2 lard so it usually behaves well anyway. I've heard that florals accelerate, but this didn't.

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Thumbnail of user katherineb1334
California
1 review
1 helpful vote
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January 12th, 2024

This company has gone downhill over the years. The quality of their products are mostly decent, but sometimes lack consistency, and are packaged poorly (as in carelessly and spill) you are highly unlikely to receive a refund for their bad though.
Since they updated their website a few years ago, every time I've placed an order, it's been a headache. The site checkout is constantly glitchy. NOT confidence inspiring for online transactions. Honestly if I can find what I need elsewhere, I avoid here. Too bad I got hooked on some of their scents years ago so I keep coming back to their dysfunction.

Tip for consumers:
Processing times very slow

Service
Value
Shipping
Returns
Quality
Thumbnail of user faiolaf
Bramble B. – Bramble Berry Rep

Hi Katherine,
Thank you for sharing your experience with us. We sincerely apologize for any inconsistencies in our products and past website glitches you've encountered. Our team is actively working to enhance our website for a smoother experience.

To address any unresolved issues or damages, please reach out to our customer support with your order details at info@brambleberry.com. Add "Customer Service Manager" to the subject line for swift assistance.

We are committed to improving based on your feedback and ensuring a more positive experience for you in the future.

Thumbnail of user marieg732
New Jersey
1 review
2 helpful votes
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October 19th, 2022

Im surprised the ranking for Bramble Berry is so low. Ive been ordering for about 3 years, with no issues. They use foam to pack their products so noting has arrived broken. However, I think its important to read the individual product reviews. If you are buying jars, container or vessels I would look at other manufactures. They do soap the best!

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Thumbnail of user lisak1063
California
1 review
1 helpful vote
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March 1st, 2021

I purchased the Patchouli EO because the company I prefer did not have the larger size. Bramble Berry's EO smells like Campho Phenique. I have ruined a full batch of soap. I will be calling them tomorrow to try and figure out what happened and update. I am only giving a three right now because I have issues with contacting Bramble Berry in the past. Hopefully this will change. I really look forward to doing business with them more in the future.

Thumbnail of user sandras1125
New York
1 review
5 helpful votes
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June 10th, 2020

Many lives and business have been disrupted by COVID. However, this is by far the worst company for shipping in general! Wholesale Supplies Plus and Bulk Apothecary were both fair in shipping times but over 2 weeks since placing the order there was still no word of shipping, ridiculous. Though the money came out of my account instantly and in a world with free shipping why are we still being charged for shipping on orders of 400$ what kind of BS is that?

If you can't fulfill orders during COVID, then it would be ideal not accept orders. Every company has been affected not just Bramble Berry.

At the very least communicate with your customers on when they can expect shipping and give them the choice to order, transparency! We receive an order confirmation, you take our money then we hear nothing for 2 weeks until I follow up? Suddenly, my order shipped. Positive- so far qulaity products and good packaging.

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Bramble B.

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