Bramble Berry

Always prompt delivery and packaging above all. The quality of Bramble Berry products is top shelf!

Ordered almost 2 weeks ago, I received no confirmation email of my purchase, I saw online they have their processing time listed at 3 days. On the 5th and 7th day I tried emailing them inquiring about my order explaining I understood there maybe delays but I since I had not received a confirmation email I felt it was necessary to ask. I have not recieved any response to either email. Very poor customer service. Its one thing running behind but they need to update their information, or at the bare minimum respond back to inquiring customers. I only ordered from this company because I have heard good things but this is quite an awful first impression.

I really enjoyed their scents, however nothing else has been a positive experience for me. I was gift 15 lbs of soy wax and it was the wrong one so I asked to exchange and they DON'T OFFER EXCHANGES! I now have a bunch of wax I don't like or want! Any time I go on their 'chat' their reps have been so rude. Their products are really over priced as well! I've found better wax and oils that are so much cheaper. Please save your time and money

You will get great product at decent prices most of the time, but they are too big to care if you are their customer. If you want to ask them to send two orders which you ordered in the same hour and combine shipping, forget it, they don't have time for that. If you don't like a product, tough, plenty of people will buy it without you. There are plenty of other suppliers out there for the same product, you certainly don't need to put up with their bad service, you can find the same or better product elsewhere for less with a company that will actually help you when you have an issue. So, these guys are easy to find and they carry alot of stuff, but unless they are the only company online with the supply I need, I won't buy from them. I want my vendors to want my business.

I purchased all the supplies to make a coffee soap scrub for Christmas gifts this year. I received the box and assumed I had everything to make the soaps, unfortunately I realized a month later when I went to make the soap that I was missing the coffee fragrance oil. I called the customer service line, but no one answered, so I left a voicemail. An hour or so later I received a call back, and they were willing to send me the fragrance oil with a little faster shipping than normal. The soap came out really great also! They smell like a yummy ice cream, and I think my family will be happy with their gifts!

Have ordered from Brambleberry several times. While they have nice products, they are extremely slow to ship items after purchase. Have no choice but to go elsewhere for my soapmaking supplies. Sad as I live an hour away from their warehouse.

I make my own bath and body products, and since I am homebound with Multiple Sclerosis, I buy online. Bramble Berry has been reliable and their raw products are fresh and resonably priced, however, the shipping costs do ad up, so I try to wait for either "free shipping" or sales. If interested you can sign up with your email and you will occasionally receive discount coupons in your "in box". Hopes this helps other DIY's out there!

I am a disabled vet and i wanted to try to make soap to earn a little extra money, so I bought a kit that has "everything". It turns out bramble berry is missing a few items so they took a little off my order and sent it to me. No call no email no warning on the site that you wont be able to make anything with this kit since it is missing things. I talked to customer service and the guy i spoke to made it quite clear he couldn't care less, and said I could find the missing items somewhere else. Well that is what I will do and I recommend everyone else does as well. Look for everything somewhere else.

Horrinle customer service. Placed an order on 5/31. Recieved confirmation of order, but never shipping info. I emailed 2 days ago, nothing. I tried to do a chat from their website as they suggested, you can't. I just called to leave a message. We will see how that goes. Next, I will contact my lawyer to have them take care of it. I am glad I didnt spend more that the $50! Now I just want a refund. I wish I had read these reviews BEFORE making a purchase.

Purchased from this place and the jug of castor oil that I ordered had leaked into the bottom of the box. I couldn't understand where the oil was coming from at first but after I examined the jug. It has a cut in the bottom so I had to pour the remaining oil into bowls!

This is the BEST rosemary essential oil I have purchased for cold-process soapmaking. I made lavender and rosemary soap and switched to Brambleberry's brand in January 2023... my sales have tripled for this bar! The rosemary marries beautifully with the lavender and after one whiff, it's sold!

I watched tons of videos online and it seemed that this was a good company to order from. When I received my product (ordered a kit) I didn't get instructions. I reached out to the company via chat and was talked to like I was stupid and couldn't read. I was disconnected from my chat several times. When I asked if I could return the kit I was told that all kits are not eligible for return but when I was ordering I didn't see it say that it wasn't eligible for return. So if you order anything they won't be helpful with even emailing instructions or let you return. Also the stickers/labels I received are not pre-cut. You will have to cut them out then apply them. They don't give you any way to adhere the wicks to the tins they mail out. And apparently you apply 3.5 oz of Fragrance to 2lbs of wax. The FO smells like cinnamon cardboard as well.

Great kit. Instructions were simple and I really love how the shea balm turned out. It makes my skin so soft.

I am a candle maker. I got impatient waiting for my usual fragrance oil supplier so I decided to give Bramble Berry a try for the first time. Two of the fragrances were SHOCKINGLY bad and inaccurate. They smelled very obviously synthetic and had a mild funky note to them. I have used honeysuckle and lavender fragrances before and would not have been able to guess these if I were blindfolded. I did not use a drop of the 16 oz honeysuckle because it smelled so rancid. I used about 1.5 oz of the lavender before realizing it would not work as a substitute for my usual oil. I contacted their customer service who told me they pulled the barrels and the scents were exactly as they should be and too bad. No refunds. The tone of the reply was pretty awful. I can see from other reviews here that other customers have noticed how off these scents are, especially the honeysuckle, and reached out to customer service. So they KNOW these are bad and misrepresented. They just don't care about getting return customers. Avoid them.

I'm still waiting on an order placed a month ago. No communication from customer service other than lies about dates. Haven't even received an order confirmation as of yet.

I've been buying supplies from them for many years. I have my own bath and body business and typically use about 20 vendors. Brambleberry is the worst by far. Shipping is super slow, items are often shipped below weight, and several times I received soap bases that are rancid. Now, they do resolve these problems, but I do not have the time to continuously be contacting them, tracking the new shipment, and making sure its ok on arrival. I dont have to do that for any other vendor. Major problems over the years: discontinuation without notice of products and scents, liquid items, lotions, and soap bases being short weight, super slow shipping, and the need to double check every single order. Shipping charges are outrageous, my account no longer reflects ordering dates, shipping dates or order status. Orders are no longer in my order history. In this age of free shipping, great customer service and fast shipping, I have no reason to keep buying from these people. Very glad to be able to say good riddance.

I love adding Aloe Vera to my soap instead of water when making my Lye solution. It adds such a great soothing property to my soap bars and, again, the quality of Bramble Berry products is a must.

Their fragrance oils are EXTREMELY expensive and I got a bunch that I didn't like and they don't offer returns. The honey fragrance oil is just awful smells nothing like honey. And the honeysuckle is even worse. SHOP AT CANDLE SCIENCE. Amazing same day response customer service, affordability and quick shipping. I ordered two orders at candle science AFTER my order at brambleberry and still got them before my brambleberry order.

HORRIBLE CUSTOMER SERVICE! THE LADY ON THE PHONE WAS LAUGHING WHEN I WAS TRYING TO EXPLAIN TO HER WHAT I NEEDED. SPOKE WITH ANOTHER LADY THROUGH EMAIL AND SHE WAS SHORT OF PATIENCE AND OF NO HELP. I AM TRULY DISAPPOINTED WILL NOT BE PURCHASING FROM BRAMBLEBERRY.

I ordered cerabellina wax from this company. And expected some sort of delay due to covid. But after 2 weeks passed with no sign of confirmation or tracking number. I had to contact them to try and get tracking number. Fast forward 3 weeks later I contacted them via email to see where my package is and the person who responded back to my email 5 days later told me It was shipped on a boat so it will take 90 days to reach me and that I need to choose different shipping to get it in a week as if my order wasn't expensive enough. Lol what in the world It already took them 20 days to ship my order now 90 days to receive it. I'm Starting to think this supposed hot mess of a company is actually located in China or overseas somewhere and not in Washington or wherever they claim headquarters is.
I told them I run a business and can't wait for months for a main ingredient. I guess that doesn't matter as long as they get people's business. I wanted to continuously order from them but I see what kind of tragedy they are and will take my business someplace else.

I purchased a 25 lb. block of goat milk soap base and when I got it, the plastic bag that surrounds it was stuck inside cracks along the edges. In many spots, it was so stuck that, even though I pulled it out slowly, it broke pieces of plastic off. When I wrote customer service, they emailed this reply, "when the vendor pours into those 25lb. Blocks, they line the box with plastic first, and it's not uncommon for the plastic to get stuck in the soap a bit near the edges. The easiest way to combat that is to run your melted base through a colander or sieve to catch any loose bits of plastic. We've approached our vendor about this problem many times over the years, but they don't seem to have any intention of changing the way they package, sorry about that!" I replied that that was NOT a solution, because I was purchasing the block to make my soap-making easier. NOT to add a step to the process by sifting pieces of plastic. This was the 2nd email reply, " As a one time courtesy I went ahead and issued a $13.75 refund for 25% off of the price of the base. We will not be able to do that again since the issue is so common. It may be best to purchase your base in 1lb. Blocks rather than the 25lb. Block so you don't encounter that problem again. " What!? So, they knowingly are taking people's money, even though, in their own words, "the issue is so common."? That is shady. Take your money elsewhere until they decide to sell a high-quality product and switch vendors.

Absolutely awful service. After shipping the incorrect item refused to resend the correct item. Zero customer service - zero care taken will never order again.

I love this fragrance oil! Good quality palm oil. I really like it. The BEST cucumber melon. 5 stars!