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BrickHouse Security has a rating of 2.9 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. BrickHouse Security ranks 6th among GPS sites.
This company responds to reviews on average within 11 days
I have a question and just text the 800 number. They got me answers fast and help me out. Then when i ask about another thing about billing they did not transfer me just took care of that too. So easy
I placed and order well over a month ago and never received the Lil cheap GPS tracker.a d they said it was sent to my address and showed me a photo of someone floor witch was clearly not my home.then it was 2 big boxes in the pictures and I had a small tracking device. So it's a scam
Thanks to Janice it was the best experience I have had ordering. So much faster and more pleasant than doing it online, especially when your system says that my email doesn't exist, but Janice was able to pull it up and review my history. I hope you value this employee! She is very good at her job. Thank You, Allen Stone
Excellent Technical Support! Bien walk me thru the process including configuration of the CAM. It actually works... now if I can only remember the steps on how we did it incase I need to purchase another camera... thank you Bien - you're Awesome!
Hi,
Thank you! We appreciate the positive feedback. Our Support Team is fully trained, skilled and qualified to provide excellent Customer and Technical service. Bien is definitely one of the best when it comes to troubleshooting. Please feel free to contact us if you need further help.
BrickHouse Security Team
Adam was very very helpful and stayed in my budget. He definitely was the best customer service rep I have ever experienced. Can't wait to get the item, Adam also stressed me to make sure I call back if any problems come up. So awesome and comforting. Make sure you ask for Adam G.
Hello,
Thanks for leaving a review and mentioning Adam. He is absolutely great and takes his job very seriously and an asset to our team. We really appreciate you taking the time to share your experience with us. We offer world-class customer service and unlimited lifetime technical support on every product. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
I bought two mini usb charging cameras. They both will not link to the apple app.
I even tried typing the super long UID in by hand. I looked on line for a training video and only see video for an older model. BH's other items have been good. Will try tech support next. Instructions can only be read with a magnifying glass (not kidding) reduced down to 2 pt type.
Hello,
Thank you for your feedback and we sincerely apologize for the frustration and inconvenience. We tried to get in touch but as we have not heard back, we hope this means that you were able to get any issue resolved by our Tech Support team. Again, please accept our apologies and we thank you for your patience and understanding.
BrickHouse Security Team
I spoke with Bien concerning my lost software problem, he was very professional and helpful. My computer crashed and after I was able to get back online, I have misplaced my original software. Now I'm not sure what to do! My particular camera unit is discontinued and the manufacture possibly could send me new software.
Hello,
Thank you for taking the time to review your experience with us. Bien is definitely one of the best when it comes to troubleshooting. We offer world-class customer service, unmatched technical expertise and unlimited lifetime technical support on every product we have. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
Adam Guayco, was very professional and concerned about my situation.
Being a business owner myself I find Adam to be a asset to Brickhouse Security.
It was a pleasure to hear him ask me is there any thing else that I could help you with Mr. Harmon.
Thats the kind of service a customer need.
I called that five star service. Thank you Mr. Adam G.
Respectfully submitted,
Eugene Harmon
Hello,
Thanks for leaving a review and mentioning Adam. He is absolutely great and takes his job very seriously and an asset to our team. We really appreciate you taking the time to share your experience with us. We’re looking forward to hearing from you soon.
BrickHouse Security Team
Very good & professional service on both orders by Adam G. And Janice. Seems to work well. Both iphone app and webpage tracking very simple--a very nice surprise. Just logged in and was already tracking. Device is not large and is black, so hides easily on vehicle frame. Got the "on demand" service plan and is fine for my purpose.
Hello,
Thank you for your feedback. We work really hard to provide an exceptional Customer service. As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We are grateful that you trust us for your security needs.
BrickHouse Security Team
Brickhouse has been good with delivery and service. I got these as a replacement for an older model. Something different that I would like to see put back is the timestamp option. On the predecessor you can turn the time stamp on and off. I usually like it off so it doesn't block the picture. On this new model its always on and is huge. It takes up to much space. Except for that, the the image is very high quality and the sunglasses are easy to use.
Great company you have great gadgets for help in your home or self security in a growing dangerous wordly environments i hope your company stays up to date with today's ever-changing needs. Good Luck.
Hello,
Thank you so much for your amazing review! We always do our best to offer high-performance and great quality products and we always look for ways to improve our current offerings.
BrickHouse Security has a solution to give you the peace of mind you deserve. We are truly grateful for your trust. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
Couldn't get any easier. I ordered it one morning, it shipped the same day. It came in three days later. I charged it overnight and logged into the account that was emailed to me. Works great!
Thanks Brickhouse.
Hello,
Thank you for giving us a perfect rating! We're glad that you had a superb experience. As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We are grateful that you trust us for your security needs.
BrickHouse Security Team
Adam was very professional, very knowledgeable, he was very patient, and took time to explain everything I asked him. He went beyond the call of duty to assist me in every way, from product information to mailing instructions for a secure pick up.
Hello,
Thanks for leaving a wonderful review and mentioning Adam. He is definitely great and takes his job very seriously. He is an asset to our team and we couldn't be more proud of him. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
The order was very fast, and i am very happy with that, however 2 of the cameras are defective. Can I exchange them. One is very blurred, and when i inserted the micro chip it fell inside and could not be removed. Sincerly, Claude Self *******704
Hi, just received my device and i activated it with no problem. I do like the websites dashboard, its easy to follow. The only issue i have with it is that the device is in my vehicle a secured indoor garage but the network cannot detect the device.
Hello,
Thank you for your feedback and we apologize for the inconvenience. We tried to get in touch but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. We offer world-class customer service and unlimited lifetime technical support. Please feel free to contact us if you need further help.
BrickHouse Security Team
Adam was very helpful with my problems and questions. He explained all the available options and resolve my issues. I like to talk to your representatives because they are all very knowledgeable and helpful.
Hello,
We appreciate your wonderful comment! Our Sales Team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team
I would recommend this product to anyone trying to keep track of their vehicles location, have had no troubles with it whatsoever glad I didn't see some of the negative reviews. It has performed flawlessly. I have the model that plugs into the vehicle's
Obd port
Hello,
Thank you for the feedback! We always do our best to offer high-performance and great quality products and we're glad that you are satisfied with your device. We look forward to being of any assistance in the future.
BrickHouse Security Team
Eon 3.0 said battery will last for 100 days without charge but it can be used for 30 days without charge and it is depend how to track the device the more we track the less time for battery. The location is not accurate, it is about couple address from location of device.
Hello,
Thank you for your feedback and we sincerely apologize for the frustration and inconvenience. The battery life will depend on the tracking intervals and how frequent the device sense movement. The system is set up so that at any given time at least four satellites are within the view of any point on the planet. Usually, there will be more. The simple answer is that the more satellites your tracker can see, the more accurate its position will be. As the number of satellites in view changes, so will your tracker's accuracy. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
The website wouldn't let me choose the $9.99 a month service plan, defaulting instead to a $24/month plan. I called and Janice set me up with the lower plan and added the 10% discount code that popped up with the online ordering service. She also gave me her direct number if I need any help with the product. Very professional!
Hello,
Thank you for sharing your feedback and we apologize for the inconvenience. Our Customer Service team would be glad to help you update your subscription plan. This is to ensure that the GPS tracker will be programmed correctly. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with how Janice assisted you. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
Brickhouse Security is my go to place when I need that special item. Surely I can find somewhere here in Los Angeles to purchase what I need, but there is no comparison to the Customer Service, knowledge, and expertise I get by speaking to one their service agents regarding my needs. If there is a hiccup in your order they are quick to fix it w/o any issues. I am a satisfied customer, and have been for awhile. Thank you Anthony Rios for your outstanding customer service and excellent knowledge of the products you sell for Brickhouse Security.
Reno Dominik
CEO
Predator International Protection Group
Hello,
Thank you for the great review! We are a security company full of security experts who have been trained in security and know exactly how to help. We believe in providing our customers with the best products. We truly appreciate your business and your trust in us.
BrickHouse Security Team
I called BrickHouse Security and was fortunate enough to get Fatou Ceesay as the representative who helped me. I received the best customer service ever, she was so helpful, professional, knowledgeable and kind. Customer service is a lost art and a thing of the past. It is so refreshing to call a business and get treated so well. Thank you.
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer service and we're glad that Fatou was able to provide you an outstanding service. It's her kind of flexibility and dedication that will help this company grow to its full potential. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
This device has saved me a lot of headache and worries by being able to see where my car is at all times. It's very accurate and well worth the money. Thanks.
Great Transaction. Fast delivery, good customer service, quality product received in adequate packing materials. Will place another order with Brickhouse Security in the near future.
I researched a GPS and contacted Brickhouse Security to inquire regarding various products. I spoke with a Rep "Adam G". He was very professional and took the time to describe each product available. I elected to place the order by phone which was processed directly. Due to the warehouse being closed for inventory he gave me a courtesy 10% discount and waived the fee for expedited Air Freight Shipping. GREAT CUSTOMER SERVICE! Happy New Year Brickhouse Security!
Hello,
Thanks for leaving a wonderful review and mentioning Adam. He is definitely great and takes his job very seriously. He is an asset to our team and we couldn't be more proud of him. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
You guys were great delivery sucks! Finally received my package 5 days late. Brick house security refunded my shipping pain my request, when it didn't arrive on second day as per paid shipping!
Hello,
Thank you for your feedback and we apologize for the inconvenience. We work hard to go above and beyond for our customers. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
I want to tell everybody out there that the package arrived. I havent used the product yet so I have no idea if its any good. But it did come here quickly.
Hello,
Thank you for your feedback! We’re glad you enjoyed our fast delivery time. Our company makes quick service a top priority. Please don’t hesitate to contact us if you need further help.
BrickHouse Security Team
I just installed my purchase recently and have not had enough time yet to give my full review to let you know if I'm completely satisfied or not. Stay tuned for my feedback. Thanks again!
Hi,
Thank you for the perfect score! We offer world-class customer service and unlimited lifetime technical support on every product. Please don’t hesitate to contact our Support Team if you would need help with anything.
BrickHouse Security Team
Gain trust and grow your business with customer reviews.
BrickHouse Security is a leader in providing top-tier GPS tracking solutions, serving both fleet managers and individual users. Since its inception in 2005, BrickHouse Security has remained committed to offering innovative, reliable products alongside exceptional customer service.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer trust. Their support team, known for its expertise and responsiveness, is readily available via call or text to assist with setup, troubleshooting, and any questions that may arise. This level of support ensures that customers can rely on BrickHouse Security not just for quality products, but for ongoing assistance whenever needed.
BrickHouse Security’s mission is to make security and tracking both accessible and effective for everyone. Trusted by hundreds of thousands, their state-of-the-art GPS tracking solutions are designed to safeguard the things that matter most. By focusing on customer needs and continually advancing their technology, BrickHouse Security has built a reputation for excellence in the security and tracking industry. Join the many satisfied customers who rely on BrickHouse Security for their tracking needs and experience firsthand the difference that their commitment to quality and service can make.
Hello,
We appreciate your wonderful comment! Our Sales Team is fully trained, skilled and qualified to provide an excellent service. Janice is definitely an asset to our team. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team