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BrickHouse Security has a rating of 2.9 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. BrickHouse Security ranks 6th among GPS sites.
This company responds to reviews on average within 11 days
I have a question and just text the 800 number. They got me answers fast and help me out. Then when i ask about another thing about billing they did not transfer me just took care of that too. So easy
I placed and order well over a month ago and never received the Lil cheap GPS tracker.a d they said it was sent to my address and showed me a photo of someone floor witch was clearly not my home.then it was 2 big boxes in the pictures and I had a small tracking device. So it's a scam
Janice was very patient with me, answered all of my questions and was helpful in placing my first order. I hope to be purchasing another unit very soon. Thank you.
Sales Rep Fatou answered most of my questions before I even asked them. Very professional, friendly and efficient in her position. Happy I chose this company already! Thank you
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer service and we're glad that Fatou was able to provide you an outstanding service. It's her kind of flexibility and dedication that will help this company grow to its full potential. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
Ray. Was very helpful and professional. He took the time to listen to that problem I was having with my Nano tracker. And took care of the issue without any hesitation.
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer and Technical service and we're glad that Ray was able to provide you an outstanding service. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
Very happy with Janice. Knows the product and very helpful and professional. 10 out of 10. She reviewed several products and based on the situation and need offered a very good option.
Hello,
Thanks for leaving a wonderful review and mentioning Janice. She is definitely great and takes his job very seriously. She is an asset to our team and we couldn't be more proud of her. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
Great product works great very happy video playback is great clear picture does a wonderful job easy to operate easy playback im very impressed with the product
Hello,
Thank you for your honest feedback. We always do our best to offer high-performance and great quality products and we always look for ways to improve our current offerings. Please feel free to contact us if you need further help.
BrickHouse Security Team
The tracker states my vehicle was 10 miles away in a parking lot. It was in my drive way. 5 minutes later it said it was on freeway. Then, after 15 minutes, it was in my drive.
Hello,
Thank you for your feedback and we apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get any issue resolved by our Tech Support team. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Support
Have used your company for 12 years, and its, always been consistent. The unitvis, easy to use but more importantly it really works. Our Baby Jesus has been safe for the last 12 years.
Hello,
Thank you for such a great review! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We are grateful that you trust us for your security needs.
BrickHouse Security Team
The only issue I have is the Bullitt cameras only tilt one way I need cameras that tilt up and down and side to side.it makes it hard to mount on wall and see down the side of the building.
Hello,
Thank you for your feedback and we're sorry for the inconvenience. We tried to get in touch with you to offer further help but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
I think you ship me the wrong GPS tracker. I leave in Canada but I order from Florida. I would like to use my GPS in Canada only.
What can I do?
Could you change me?
Hello,
Thank you for your feedback and we're sorry to see that we rated low. We tried to get in touch with you to offer further help but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
The site was easy to navigate and ordering was even easier. The tracking site is very intuitive and I had geofences setup and tracking within minutes.
The lady that I talked to was very knowledgeable and discreet about what I ordered. Dont know her name but she is a keeper.
Hello,
We appreciate your wonderful comment! Our Sales Team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team
Pretty straight forward, nothing noteworthy to mention. Seems the battery life does not last as long as advertised but I am still testing.
Hello,
Thank you for your feedback and we sincerely apologize if your experience did not match your expectations in the battery life. The battery life of a device depends on the tracking intervals and how frequent it senses movement. To know ways to maximize the use of the battery, please don't hesitate to contact us.
BrickHouse Security Team
So far all is good. I hope the products hold up although some of the instructions leave a lot to desire.
Hello,
Thank you for posting a review! We take pride in providing high-performance technology tools for security and surveillance needs. Our Tech Support team may be able to walk you through and resolve your issue, please call us at 800-654-7966. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
Excellent service fast delivery and good
Quality products product is very useful and dose
It's job as expected
Hello,
Thank you so much for your amazing review! As we are constantly aiming at improving our standards, our customers' feedback is our most valuable source and your positive review is a great motivation for our entire team. We are definitely inspired to do better. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
I asked questions and he answered them with total knowledge of the product. No BS just facts on the product, about shipping, performance, etc.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful shopping experience to our customers and we're glad that you are completely satisfied with our service. Please feel free to contact us if you need further help.
BrickHouse Security Team
I had issue with walmart.com they canceled order then their price went up even though I could not thru them I reached out your company she was great
The product arrived as promised, but activation did not begin until 3 days after I made payment. Activation should occur immediately upon payment.
Hello,
We apologize for the confusion. The billing will start 7 days upon purchase and not before your device is active. Activation normally takes 1-2 business and your request was submitted on a weekend. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
This cam is what I needed. Better yet recommend by your staff with a quick reply. Even when I had a followup question it was quick. Thanks again!
Hello,
We appreciate your wonderful comment! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. Our Team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team
I like this site keeps me up to date in what is going on I just need to figure out how to manage my tracker device lol
Hello,
Thank you for giving us a perfect rating! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We offer world-class customer service, unmatched technical expertise and unlimited lifetime technical support on every product we sell. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
This is my 1st experience with Brickhouse but so far the ordering process and receiving the order quickly was a great experience.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful shopping experience to our customers and we're happy to hear that you’ve found us and use our services. Please feel free to contact us if you need further help.
BrickHouse Security Team
I like the service. The product is great and serves my purpose. If there is an issue I can call customer support and they take care of it right away.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful experience to our customers and we're glad that you are completely satisfied with our service. Please feel free to contact us if you need further help.
BrickHouse Security Team
Thanks to all staff at brick House.we use this device for personal use and only.it works great for our needs.
Overall I am content with my purchase and I feel as if it is working as it said it would. Two things that dissapointed me was that when I ordered online the service plans options were not available. So I wasnt aware of the huge price differences from the plans. From the plans I was looking into the prices were $300/year and $120/year. Big difference. And I could even spend more. I dont like there are plans that the company makes for people who spend more. I wish they offered a plan that had all the perks of the $40/per month for a low price that was mostly affordable for anyone. The $10 a month plan is almost useless.
Another thing I wasnt aware of is that their customer service is outsourced. People who it seems dont really know product first hand. At least in my 3 times that I called they were all like that. The representatives on the phone and even chat just seemed like they were reading the manual that I had in my hand and had a difficult time answering my question which the answer could not be found in the manual. Overall, if I pay more per month, which adds up to considerably more over the course of a year, I can have an amazing product. Unfortunately I cant afford to spend that much so it makes it like Im not getting all the use from my product. Im sure there is some change in prices from Verizon because of the excess data usage, but Im sure its not that much more. Brick house is making a killing on the monthly plans when customers pay for the most expensive plan. Pass some savings on to customers.
Overall good product. Just wish monthly service plans were more affordable to reap the benefits of my tracker
Hello,
Thank you for your feedback and we apologize for the inconvenience. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. As stated on the Service plan tab on our website, all wired trackers come shipped with our recommended 30-second tracking interval for $24.99 per month only and if you would like to change it our Customer Service team would be glad to help you update it to ensure that the GPS tracker will be programmed correctly. We also regret that you had a negative experience with our team. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
The rep. On the phone was very helpful. I told her what I was looking for and she helped me find what i was needing. Thank you SO much!
Hello,
Thank you! We truly appreciate you for taking the time to review your experience with us. We work really hard to provide an exceptional Customer service and Tech Support experience. Please feel free to contact us if you need further help.
BrickHouse Security Team
Understood what I was trying to accomplish and got me there.
If what I am trying to do will work I will need 6 more. Thanks
Hello,
Thank you! We appreciate your feedback. We are grateful that you trust us with your security and surveillance needs. We’re happy to hear that you’ve found us and use our services. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
Gain trust and grow your business with customer reviews.
BrickHouse Security is a leader in providing top-tier GPS tracking solutions, serving both fleet managers and individual users. Since its inception in 2005, BrickHouse Security has remained committed to offering innovative, reliable products alongside exceptional customer service.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer trust. Their support team, known for its expertise and responsiveness, is readily available via call or text to assist with setup, troubleshooting, and any questions that may arise. This level of support ensures that customers can rely on BrickHouse Security not just for quality products, but for ongoing assistance whenever needed.
BrickHouse Security’s mission is to make security and tracking both accessible and effective for everyone. Trusted by hundreds of thousands, their state-of-the-art GPS tracking solutions are designed to safeguard the things that matter most. By focusing on customer needs and continually advancing their technology, BrickHouse Security has built a reputation for excellence in the security and tracking industry. Join the many satisfied customers who rely on BrickHouse Security for their tracking needs and experience firsthand the difference that their commitment to quality and service can make.
Hi,
Thank you for your wonderful review! The Sales Team here at BrickHouse Security is thrilled to hear such good feedback. They are absolutely great and very well-informed on our wide variety of products. We're looking forward to being of any assistance in the future.
BrickHouse Security Team