Bridgecrest

They lure hard working people in with low down payments and then charge them two and a half times what the car is worth while fast talking you. These finance rates should be illegal for them to charge. They need to put regulations on these type of finance institutions as they did payday loan programs. There is no difference except for the fact that you are getting ripped off much longer by Bridgecrest. I understand they are taking chances on people with not so great credit or unestablished credit but I think it can be done without beating the everyday working class person into the ground any further. How are you ever supposed to be able to try and better yourself with these odds against you. Very frustrating

There should be a ZERO STARS option. Bridgecrest is an absolute scam! The worst customer service, they sat on my payoff for over two weeks! What the hell kind of garbage operation are they running?!? I've reported them to every possible financial regulation and government entity. Their disclosures are vague, they don't adhere to any of their so called response timelines. I've spoken to some of the most rude, condescending agents I've ever heard. On a call with them now going on 90 minutes because I absolutely refuse to deal with this company one more day. I'm going to make it my mission to bury this fraudulent, predatory lender!

This payment breakdown makes no sense. Just like the two payments I was forced to pay. Not one person I have talked to can show me on paper that I owed this. But it's paid.

If you click on question mark it brings up
Payment break down
Past due $187.28
Late charge $15.00
This equals $202.28
But we had to pay $314.20 which is a difference of $111.92. Been a bookkeeper for 50 plus years and never seen this kind of bookkeeping. Somebody needs to look into this?

I have been trying to handle the vehicle left behind my my deceased father, and have spoken to six different representatives all claiming they needed only a death certificate and POA. After faxing and emailing these items over a period of 2 months, I am now being told I have to go to court to receive an affidavit. NOT one person has said anything about an affidavit until today. I just need to know the monthly payment and/or payoff amount. You would think they would want their money. These people have no idea what they are doing, and refuse to let you speak with a supervisor when asked. I will NEVER go thru this company for a loan, totally unprofessional.

I just got a collection call from them... it was due on a Sunday and it's Monday at 11:00 am. What?!?! They have a horrible interest rate and even worse business practice. Do not finance with this company.

They have horrible service and received a payoff check in amount of over 13,000 dollars and literally repo'ed my car because I owed $100.13. So ridiculous, didn't even give me a heads up that it was happening. And this is the second car I paid off with them.

I bought a $6000. 00 truck. I made 36 of 48 payment of $235.00. That's over $8000. 00. I was informed that my balance was $*******. 00. I told them to come get the truck and now I have a $19,000 balance in collections and it's killing my credit. Not only that. They routinely will charge off the debt and then resubmit it a month later to keep it as a new debt. This kind of business should be illegal and the corporate heads should be jailed for their criminal ways

I would give 0 stars if I could. Anytime there is an issue this company makes everything worse. They do not try to work with the customer, they never have any information, and have 100 departments that open at different times just to make it even more difficult to get anything done. This company is truly a RIP off and I can not wait to be done with them. I've been owing the same 5,000 dollars on my car for a year now which is strange. Customer service is also poor and lack luster. This company needs to be shut down!

I pay them every month and they still took additional months payment. They don't care about your situation. Customer service is horrible. They have jobs because they have customers; so they need to remember that! Hopefully this terrible company will shut down and those same wack $#*! customer service reps will be out of a job asking their debtors for help. They don't even deserve 1 star!

Horrible experience. I paid off my loan because I'm selling my car. Now they told me they are keeping the title for 10 business days in case the payment doesn't go through. Understandable for a check, but not when you pay directly from your bank account, they take the money and even send you emails and text confirming. They need to revise the company policy. James, a supervisor, tried to convince me that I could ask the bank to reverse the payment, which I know it's not possible. Never again financing through Bridgecrest or Carvana

So I have not been a Bridgecrest customer for months now. Bridgecrest is still negatively affecting my life. Listen people if you have any problems what so ever that can affect your finances (like a pandemic) don't use this company. They have become vindictive and they are holding my credit score hostage. I have had to take legal action and hire an attorney. Might want to look elsewhere. If it's to good to be true it is.

Do not trust this company. I used them to make sure I got the vehicle I wanted through Carvana before someone else did, but that was a huge mistake. In my opinion they're greedy. No wonder Carvana is in financial crisis, from what I've read, using this company they're associated with to finance loans. I also read about how many people have had huge issues getting their title from them, which is a huge issue when refinancing to escape they're ridiculously high interest rate.

All the reviews that seem like real life stories are most likely true. Any review stating this company is good, or their products (vehicles) are worth buying is a straight up lie. The most awful scams I've ever had the misfortune of falling for.

The customer service is terrible. The wait times are at least a half hour and when you do speak to somebody they are typically unable to resolve your issue and put you on hold for additional time. I would not recommend this company for an auto loan. Even if it means higher rates I would recommend shopping elsewhere.

Bridgecrest refuses deferment to help their customers during a very difficult pandemic. After researching, this company isn't helpful assisting their customers who experience financial crisis.

I would recommend searching out companies that value their customers. Otherwise, your financing a vehicle to be repo if you ever have short term financial difficulties.

This has to be the most outrageous thing I have ever experienced in my life after calling for two weeks to get an extension on the payments due to the pandemic and told to make the payment once stimulus checks were received these cold heartless snakes took the car at 12:36 am this morning and fed be a bunch of lies! I called this morning they tell me no matter what happened because the loan is new there is nothing I can do so after 1600 down the drain and countless hours on the phone with paperwork sent and phone records they tel me there is nothing they can do! I'd never in life think a company could be this shallow. I hope that this place goes bankrupt and nobody ever gets a car from them again! This was illegal telling someone they got an extension then taking the car! No way they should ever be in business sorry drive time but you do business with a bunch of devils

Waking up to receiving another email from them saying the stimulus check should be deposited today. Second or third one this week. They're reminding me to pay them yet again even though the bill isn't due. After reading the comments. I will definitely be looking to refinance with another company. They truly care about their customers. I do and will not spend my money. With a company that don't care about their customers. All they want is money. NOT GOOD SERVICE!

Please be aware of this company. They are not very trustworthy. We had an insurance check sent to them and now they're refusing to pay the body shop. Customer service sucks and they will not let you speak to anybody else to try to fix a problem. Seek financial help elsewhere. I don't see how this company is even allowed to be open.

Insurance declared my car a total loss. Bridgecrest slow walked the pay off process in order to continue receiving payments from me as long as possible. After my insurance company informed Bridgecrest that payment would be received, Bridgecrest did not send them the letter of guarantee in order for the payment to process and instead reported my account delinquent. Bridgecrest has taken my credit rating hostage-- either I continue to make payments on a loan that should have been processed a month ago, or I will have trouble financing a replacement vehicle.

I will never do business with Bridgecrest again! Horrible customer service and they don't offer to defer payments even after making on-time payments consecutively for the past 3 years. I requested a payoff quote and the payoff is higher than what my payment balance is. How is that possible?

I just got a loan with Bridgecrest, after looking at my dashboard I realized they do not show a remaining principal balance. Thinking I'm just looking in the wrong spot I called in to figure out how to see what's remaining and was told I need to call in to get a remaining principal.

Wat?

There is no legitimate reason to hide that information. They want you to not see the interest racking up so you just keep making payments. I'd imagine this is also to discourage people from paying off a loan early.

I'll be getting out of this today.

My daughter purchased a car warranty through BridgeCrest company and tried to resolve an issue with her car with them but the staff assigned to her kept hanging up the phone. First, second or third time anyone would assume there was a connection issue but when it keeps happening you know there is a problem with service that the comp does not want to resolve. I am not saying not to look out for your money but customer service should be first.

No grace period of payments, will come and take car even after setting up a plan to make payment and then you will be forced to pay sticker price to get it back. The customer service people are nasty and rude.