Bridgecrest

Asked for a date modification more towards the middle of the month,had me stop automatic payment for this adjustment. Called back 24 hours later as instructed.Approved,great!Old payment date nearing,I think 2 days prior,app shows no payment due.Day after old payment date,emails and phone calls, missed payment!Call in and told,oh we declined the payment date adjustment for to many days difference. Would be nice if someone would have told me.Worst company I've ever dealt with,as soon as possible I will refi away from this joke of c a company.

Wow i have been paying on this 2012 vehicle for 5 years, only owe 4k and have come on hard times, have a pregnant sick daughter who I have been staying home to help with her other 2 kids this economy is horrible can barely feed family and they come and repo for being behind on the last 4k! Awful company! No remorse. This car is paid off 5 times over by the super high interest I have paid over the 5 years on top of it they will send to auction in 5 days if i dont have the funds! May GOd have mercy on your soul!

I truly regret doing business with this institution. I recommend finding some one else. They way they structure the loan and how unwilling they are to finance your loan for you is predatory. Trash.

I say ZERO stars….This is a terrible company to finance with they do not release the TITLE for 10 days, which often takes you three additional days with DMV in order to do anything with your vehicle…. So they took the money on the 1st of June add weekends and it ends up 21 days I cant sell it. Soooooo Im stuck. I paid the remainder of the loan ( thousands)… and I've NEVER EVER been late. They WILL NOT release the title… BUT THEY TOOK THE MONEY RIGHT AWAY! Shame you…. Bad bad business…. My receipt is my title. This should be against the law! What does the federal government think of this… are y'all making interest on my money. Is that why? I gonna push for this to be unlawful. Im STUCK! STUCK with the truck for a total of 21 days…. With NO TITLE… when essentially, we live in a world where everything is pretty instant you took your money right away now where is my title? I could even understand in 3 to 5 days but this is beyond ridiculous. What if I don't have the money should I go take out a loan on this truck so I can have some money now while I wait to be able to sell it ….thanks….I hope y'all don't trick anyone else or financially hurt them like this… warning people do not loan with this company.

They way they set the payments is dumb. When I asked why is it set up for biweekly, they said it was based how I was paid. I asked again but why, they said the samething. So I asked ok what if I got paid once a month or once a year, no answer. Bridgecrest God forbid you mess one payment because they send out a repo letter saying they are coming to get the car. Then they also talk to you like they are better then you. I don't need to go to school to be rude I can already do that, so why can't i get a job where rude pays the bills.

If I could give bridgecrest no stars I would have. Bridgecrest charged me two payments, when I called them to reverse a payment back into my account they said the second payment can be used for the following month. I contacted my bank to take care of the problem, the bank reversed the payment back into my account. Now bridgecrest is charging me a fee for the one payment that my bank reversed back into my account. Bridgecrest is full of crap and I would advise anyone to not get a vehicle through Carvana so you do not have to deal with bridgecrest.

I consider them a predator because they ask you to pay three times what the car is worth because they know you they have you in a bad spot and you need transportation and they are relentless and pursuing you.

I called them several times and every time its a different answer. I am POA for a family member who is in a nursing home on hospice with cancer. I have sent the POA to them twice and they still will not work with me to give me a payoff or help me through selling her car. They are not pleasant, loud backgrounds, language barriers and not helpful at all. Don't ever borrow from them, they don't care about their clients let alone the elderly that are receiving family assistance in their final days on this earth.

I've had my car loan through Bridgecrest for 2 1/2 years. I go into their website today and try to make a payment. When I login it tells me there's an issue processing my request. I call them and they want a $3.95 fee to pay it over the phone. The guy says he logs into my account just fine. I've tried several times logging in and getting that same message. What the F.ck??

This is the absolute worst financial institution you could possibly find to use! NONE of the customer service representatives have the same answer for the same question! Its no wonder Bridgecrest only finances with Drivetime. DriveTime is just as bad as bridgecrest!
BOTH OF THESE BUSINESSES NEED TO BE PUT OUT OF BUSINESS!
2 most $#*!tiest places!

I have never experienced an auto loan company like this. If you don't pay on or before your due date they text, call, and immediately send out repo letters! Seems like they want to repo your car to make more money! If you sometime pay a few days or weeks late, beware!

I can't say much about the loan as I accepted it. But the rates are incredibly predatory as high as I have seen at 20.9%. While buying the vehicle the will inform you that you can refinance after a year… but… you cannot refinance with them. And good luck trying to refinance elsewhere as Bridgecrest makes it near impossible by refusing titles and taking nearly 3-4 weeks to process anything after the fact. While selling my car (I had equity) the process was so annoyingly difficult and time consuming that a few dealerships passed on a great deal just to avoid the hassle. Think twice before using bridgecrest as your lender. If you don't mind being a financial hostage then they may be right for you.

We have had thos car for almost 3 years. We have put 15 grand into payments in this car and we still owe more than the loan amount. How does that make sense. They don't report to credit. Total rip off

Although I've read a lot of negative reviews about Bridgecrest, my experience has been great. For the time I had Bridgecrest, I never experienced any negative issues at all. I always kept my loan current and never heard from them unless I called regarding questions I had. They were always friendly and more than willing to help me.
I did refinance with another lender only because I found a better rate. Paying off the loan went smoothly. It comes down to this, keep your loan current and you won't have to deal with anyone from Bridgecrest unless you call with questions.

This company and customer service are a living nightmare. They keep returning payments for no reason and add it to balance owed with additional finance charge. They have returned my last two payments. They are taking my car on Christmas Eve unless I give them $1400. Customer Service is a nightmare they are hostile and try to intimidate you. I paid $800 in August and they just posted more fees to my account so the balance was unchanged. They need to be sued into oblivion.

Whatever you do DON'T get a loan with these thieves, they are crooks and scam artists. Absolutely the worst experience of my life and the most terrible customer service I have ever seen from any so called professional business.

This company is the worst. They will rob you blind. They refuse to let you talk to a manager. Everybody tells you something different. They are super greedy and there system is so messed up. They customer service is horrible. They really make you feel so belittled. I would never recommend them or do business with them ever again.

They call you none stop even when have paid your payment, the interest rates double. I'm a payment of $222 every two weeks and only $66 is going towards my car. Drive time and BridgeCrest or very dishonest company. Dionne

Horrible customer service, I wish I would of done my research before dealing with this company. They don't offer extensions even though its states that it does especially during this pandemic. Just stay away.

I have been trying to handle the vehicle left behind my my deceased father, and have spoken to six different representatives all claiming they needed only a death certificate and POA. After faxing and emailing these items over a period of 2 months, I am now being told I have to go to court to receive an affidavit. NOT one person has said anything about an affidavit until today. I just need to know the monthly payment and/or payoff amount. You would think they would want their money. These people have no idea what they are doing, and refuse to let you speak with a supervisor when asked. I will NEVER go thru this company for a loan, totally unprofessional.

First time I ever had to have an arrangement. Because Christmas messed the bank payroll. I call they agree to allow me to pay the next week. Then turn around and take it out of my account. Anyway, then tell me i've got a hundred and seventy two dollar interest on top of that for 1week Do not use this bank

You can not change your car payment due payment, but only 1 time a year they don't care with the customer is going through, this is terrible. If you are making your payments on time ( like me) and have to change the date, they should help make the customer happy by doing so! I will never do business again with them, PERIOD!

Payment reminders taken to a new limit. Purchased vehicle from Carvana. Bridgecrest is their preferred "in house" lender. The Interest rates are extremely high. As your payment becomes due, they send multiple emails and texts leading up to the payment due date. On the due date, if they haven't gotten your payment, expect up to 6 phone calls and multiples texts asking you to call for a "very important" reminder. If you are late on your payment, the phone calls and text harassment continues. I have never had a lender dog me like they do. Due your Car Loan through a Lender you've had experience with. You will probably get a better interest too.