The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Trees arrived timely and were large with branches. Can't wait to see how they look this spring.
Good price and a quick delivery. Healthy plant arrived in good condition.
I ordered 2 Satsuma Orange trees and 1 celeste fig tree for my brother in Slidell, LA. During a hurricane, I think it was Katrina, they lost their house as it was completely under water. Of everything he lost, it was the fruit trees in his yard. I arrange for the order which included someone planting the trees for him since had a stroke since the hurricane. He didn't know until the delivery and planting. I live west of Houston, TX and was not able to make the trip to plant the fruit trees. I very much appreciated santa's helpers doing this favor for me.
Michael Lynch, older brother.
1 plant is dead on arrival. 1 plant broke stems. 1 is alive and well.
Products no in good condition. Many broken branches, leaves in poor condition. I had a similar experience before with an order from Brighter Blooms. In the earlier order, the plants delivered were barely alive and died 7 months after planting.
I ordered a 2-3ft avocado tree…at best it was 20". I will not order from this company again!
I live in Southwest Florida. I lost two fifteen foot Christmas palms due to Hurricane Ian. I ordered two Christmas palms from Brighter Blooms based on the picture associated with what I thought was something close to what I was ordering, knowing that it would take awhile to look something like the old ones. The only good news was that the order came on time. The one box that they both came in was maybe a foot square and and five feet long. It might have weighed twenty- five pounds, including the dirt it was planted in and then wrapped in plastic. I was disappointed in my $200.00 purchase to say the least. I planted the trees, which looked more like twigs, as directed. That day we had wind gusts of 20 mph. The spindly trunks were no match for the wind. I had to build two supports to make sure that they would stay somewhat erect. I gave Brighter Blossoms a three star review then. I received a response from the support team that they were sorry, send some pictures. And they'll make it right. That was almost a month ago, and after sending three follow up emails and calling three days in a row, I finally spoke to an associate who making it right was that I should have scrolled down and saw that they don't sell mature trees, and what I should have seen is a 1/2"x1" picture of what I received. They sent me twenty dollars back and a we'll see ya. I should have gone to a nursery.
We are very sorry for your experience! A supervisor has reached back out privately to help make this right
The monstera I bought was alot bigger than I expected. What a great price. There were a couple broken leaves, but nothing to worry about. I highly recommend Brighter Blooms.
I purchased the black pepper plant as a Christmas present. It was delivered quickly and packaged well. Upon arrival the leaves appeared to be drying out and after repotting it, all the leaves fell off. The stem appears to be strong and healthy, but so far I'm seeing no signs of new growth but I'm optimistic that will happen soon.
Eagerly awaiting growth of plants purchased. Fell in love with the Burning Bush & Lynwood Forsythia and took a leap of faith to place them in my yard. Can't wait for their maturity.
I ordered a fir tree for my boyfriend and I to plant in the yard of our first home owned together to symbolize every Christmas we share together here. The tree came in and was healthy and I can't wait to plant it!
Great website! Found exactly what I needed!
But the Bismarck palms 3 gal I expected to be a little bigger. One of two had 3 leaves bent / broken during shipment, did not cut them, try to bandage them to save them.
Great website! Found exactly what I needed!
Fast services, great prices!
I ordered an olive tree for my new landscaping project. When I planted the tree, all the leaves started falling off. Brighter Blooms assured me that this was a normal part of the trees stress and everything would be OK. They extended the protection period from 30 days until May to make sure the tress indeed survived and made OK through the start of the growing season. The were very helpful in explaining what was happening and gave me the help quickly to make sure I was happy. A++ customer service.
I ordered the citrus multipack which includes the Persian lime, Meyer lemon, naval orange, and calamondin orange trees. They were packaged nicely, 2 per box. I was able to easily move them to indoor planters (winter time here). I put them in the sun each day and spray them a few times to give them sunlight and moisture. I water them as needed. I've had them for about 3 weeks and two of the trees have noticeable growth.
Excellent service The company really stood behind their product
Plant was damaged during packaging and appeared to have leaves bent in the wrong direction. Submitted claim to customer service team and they stated this shouldn't have shipped due to winter conditions. Customer service is sending a new plant in the spring to guarantee no issues with winter weather..
We are so sorry that your plant didn't travel well in the cold! We are glad we could make this right with a replacement in Spring and please let us know if we can do anything else to help!
Description of products was 1-2 ft. Barely made a foot including the pot. The plants were packaged well and arrived mostly undamaged but.
So happy to find a lime tree for my husband for Christmas as our local nursery could not provide one this time of year. Selection was great - what I received was amazing - a healthy 5 foot tree. Sadly, not impressed with shipping, which I understand is a common problem nowadays. I checked daily on the status of my order and did not received any information until my husband told me there was a tree on our porch. Thankfully the weather was mild, but the element of surprise was pretty lacking for his gift.
Had what I was looking for and good suggestions to add!
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We are so sorry to hear how your plants arrived! We have reached out privately a couple of times but haven't heard back yet. Please send us some photos as soon as possible and we'll work to make this right!