Overview
BrighterBlooms.com has a rating of 4.4 stars from 3,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition and new growth. BrighterBlooms.com ranks 2nd among Plants sites.
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Although we're not quite sure how the tree got damaged during shipping BrighterBlooms was more than willing to ship a replacement tree right away.
I highly recommend these people they stand by their product!
Good information on website to assist you in choosing appropriate plants for your area. Plants arrived in a timely manner, well packaged and healthy with further instructions/planting tips. Will definitely use this company again!
We purchased 12 3-4' Wichita Blue junipers. One was looking a bit sad when it arrived and got worse after planting. I called Brighter Blooms and they immediately sent out a replacement, free of charge with no questions asked. Great service.
Just put it into the ground, so waiting to see new growth to know if it truly survived and perhaps thriving. Next spring, hopefully, blossoms, but not expecting actual fruit for 2-3 years. Much faster delivery than expected.
Two of the three plants lost all their new growth. This could be due to delivery delay from fedex ground service. Bb customer service has responded positively and feel confident they will make this right.
I've been very impressed with BrighterBlooms! The first tree shipped sustain a lot of stress during its shipment. It was not bouncing back and taking hold like the other plants i ordered. They immediately sent a replacement which is doing much better! Already opening new leaves! Very happy!
Two orders of the same plants have arrived either damaged beyond saving or with chewed up leaves looking like they are on their last legs. Brighter Blooms did refund the charges, but I won't order from them again.
We're very sorry to hear how your plants arrived! We're glad we were able to make this right!
Followed directions given for planting trees, watered accordingly. Black leaves around the bottom. Brown foliage pigmentation throughout. 3 weeks later. We will see, let you know if they last the summer. I live in Southern WI.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I ordered 3 trees, but one was very damaged. The other 2 are showing new growth. I'm waiting to plant them in big pots with well draining soil next week. Weather is still cool at night, and I want them to be babies. If the third one doesn't grow, will you replace it?
Great product (trees) that were good-looking and healthy, plus they arrived really quickly! (Quicker than anticipated). Overall, I was super happy with my order, would highly recommend them, and will buy from them again!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear how your plants arrived! We have the order notated so keep us posted on how they're doing and we'll make it right!