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Customer service is a nightmare and non-existent. The CEO should be ashamed. I have been trying to email customer service for two weeks with no reply after following their guidance on their website because of an allergic reaction to the scents used in their products. I reached out on FB and I got a spotty reply that their small but mighty team was overwhelmed. This is why consumers do not shop small businesses and support the Sephora's of the world. I would never let anyone order from here unless they were absolutely certain of the products.
Tip for consumers:
DO NOT ORDER FROM HERE. Go to Sephora or Ulta so your customer service issues are handled professionally.
Products used:
Briogeo B Vitamins are awesome. For whatever reason, their haircare always causes an allergic reaction.
Terrible customer service - very rude, they don't care about customers. I purchased dry shampoo and conditioner from this company. Contacted them because I received a message that my parcel had arrived, but I didn't get anything. They don't care and they don't want to solve the problem. They will take your money and not give you any basic customer service.
I placed an order from their website, and immediately realized that I placed the order for the wrong item (the conditioner rather than the shampoo). I contacted the customer service immediately by sending an email. I have not gotten a response until 2 days later, to tell me that they can't change or cancel the order. I even tried to call them the next morning after placing the order but nobody was answering (I think the number *******297 is just a fake not working number). It is a frustrating experience and will never buy from them again.
Tip for consumers:
Their customers service is very bad
Products used:
NA
Found here the perfect hair care set even for my caucasian type of hair! Very affordable and good formula.
Their products are enriched with great ingredients to not only make your hair look great but to also help heal and repair damage.
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