British Gas

I have called them on 5 different occasion and I was not able to move forward with my issue. They promised to call me back but it never happened. They booked me an engineer visit so I stayed at home for half day, which was cancelled without informing me. Empty promises, they dont care about their customers, they would schedule a call back and your phone would not rimg, often the line is either busy or the waiting time is 30 minutes. Chat does not work. I have moved my gas and electricity acvounts to another company and I am getting a lovely customer service there.

My meter has been broken the past 2 months and makes a buzzing nose and flashes red. I called British Gas 12 time trying to book an engineer for a replacement. The first 4 people I spoke to said they will have someone come an replace it they no one came. The next 2 people said it's my problem and I will need to buy and install it my self. The 2 people after that said they'll call me back with an appointment. Then the next 4 said they'll call me back in December next year to book an appointment. I am a lady with a disability and I'm scared to stay at home as I feel like the meter could explode any minute. I that children under 5 living with me and this is terrible.

On the 16th of October after taking over my sister's address l tried to switch to ovo energy they said my switch was blocked by British gas this company are disgusting my son was entitled to a warm home discount last year even though he claimed online and b.g verified his claim on ESA they refused him his entitlement seeing as he had been getting the discount for years.he is entitled to his money they are liars at British gas...this review is genuine a few minutes ago l attempted to switch again l was told I'd been blocked by British gas lm nearly 70 l have the right to save on energy to me that is £12 extra a month l could use for something else l don't recommend British gas they are bad with their customer service they have a terrible attitude to people they laughed at my disabled son when he asked why he didn't get his warm home £150 l saw him a few days ago freezing in a dressing gown British gas deserve to be closed down l don't have proof of purchase as l don't have British gas lm trying to switch my sister's supplier for my own use

The customer services are very poor when you ask to speak to there manager and to put a note on file to say I had asked to speak to a manager they accused my of been childish and abusive! Great work British gas the worst customer services I have ever experienced!

British Gas are absolute cons. They took £829 for the last payment which they didn't send a breakdown off. They took the money already and my mortgage payment wouldn't have gone if I didn't look. This company has caused me so much greif, stress and caused me anxiety. My mother is a diabetic and the stress this bill gave her isn't good for the health. I still don't know what I paid for and nobody is answering the phone. They don't even let you submit a complaint online. I am so disgusted and I want a breakdown or refund. Stay well clear. Go with any other provider just not British Gas. I am disgusted and appalled and I'm not going to stop till I get some justice. Please contact me asap and il give my account number I need this looked into asap.

I,m with British gas past 4 years and struck because when i bought this house it corona time and they were there and i was thinking they are good supplier however they are worsen i have never seen supplier like them, I'm in the uk past 24 years and this the worst supplier i experienced, i,m giving this feedback beucase i,m a family man providing food and facilities to my family.
I have raised many complaint and any time i raise complaint the outcome is always written by indian people sitting back in india as they don't know the system here, if they don't have anything to say they block you in the chat system if they are on the phone they block your number so that the call is always goes to busy tone.

Bad company ever I have.
13 days for gas is £1208.19 26th of Feb to 9th of March.
I called them, Kelly Booysen said, that's wrong. It's incorrect. She will call me back on Friday. But she didn't call me. And now today 5th of April, message me this is a reminder that your final gas bill is due for payment by 06/04/2023. I have to pay £1349.97

*******@britishgas.co.uk

My account number is: A*******.
My name is James Wilfred Fox, you have me down as Wilf Fox, please change it.
Also I was recently sent copies of my bills and payments going back to January 2020, I can't open them, please send them in a form I can open.
I have taken quite a while to NOT sort this out, I though if I wrote a review about the bad service I have received you might do something about it.
Thank-you.

Called 7 times now.
Need meter mode changed.
Told call me back. Didn't.
Told to message on MSN messenger. Never replied.
Told escalated, fixed.
Still not done.
Told manager will call back, never did.
Told when I was advised Friday the 31st it was fixed, 20 mins later they made a note on the account not fixed...Guess what? I had to call again to find this out. Lies, incompetence and VERY poor call handlers, a real language barrier.
I have again requested a manger to call me back. And I have requested a transcript of the telephone calls.
I am going to ofgem.