British Gas

Been left with no gas since fri, after topping up and losing my credit for the 3rd time. They are refusing to fix my meter, they have accused me of leaving the door open and thus breaking it. The "qualified engineer" fixed the door lock according to his "professional training" and unsurprisingly when I topped up it took my credit again.
Very immature, keep putting me on hold mid sentence, when asked for a refund to top up electric in stead they refused, when asked to speak to a manager the answer was "why" and "no". They laugh at you during a conversation. When told 'I have no gas it is very cold.' the response was "ok, what do you want me to say..."
I was warned how bad british gas are just didn't realise how immature and incompetent they are.

I would Give 0 star if I could!
This company is absolutely dreadful! Do not use them.
They take as much money from you as possible, and they do not care. Customer service is awful (you get spoken to like a 2 year old) and when you have a concern they are just bothered about taking a payment from you.

Transferred to British Gas when my old supplier went bust. In the past 12 months I have spent just over £2000 with them, for my small one bed house which I occupy on my own. For around 3/4 months over winter I actually had my heating off, because I just couldn't afford the bills. I tried to transfer away from them but they blocked it. I have tried speaking to them about their bills.

Currently they are over the new guidelines for how much you can charge. Avoid them at all costs!

I would never go near this company again! We brought a house in September 2023. British Gas in October sent us a huge bill. On the bill the charges where back dated until March 2022. I have sent in proof that we did not live or own the property until September 2023. They they tried to tell me that the previous owner was not paying their direct debits so the debt is now with us as the new home owners. With the previous owners permission I sent in to British Gas copies of their bank statements which showed the direct debits leaving their account. BG then tried to tell me that they where refunding the previous owners direct debits back to them each month (with no explanation as to why there where refunding the payments). The previous owners bank statements show differently. Two months this issue has been going on. I have been contacting them via email, phone online chat etc. Each time the advisor tells me that they have sorted the issue, thank you for my patience blah blah and yet here we are months later and nothing has changed. Since then BG have tried to put my monthly direct debits up so that the debt is cleared quicker. I really wouldn't advise using this company at all. Their customer service sucks. This morning I was offered a £5 credit to my account for my troubles. What an insult. Hours it has taken of my time so far not to mention the stress of dealing with the advisors.

A engineer capped our gas fire because he said a flu was damaged not only is this flu nothing to do with the fire he should have noticed that the dimensions were all wrong for this flu to be connected to a fir. On this engineer advise we had a very expensive fitted then when we had a new fire fitted we were told that the flu liner was not required as the chimney is clay lined & never fail so British Gas should refund the cost of fitting the flu liner then having it removed

F I could give a zero star I will. I bought a property a year ago (2021) that has not been lived in for the previous 2 years. My gas supplier was changed to british gas. The property is unoccupied and the previous gas supplier was made aware of this. Despite the property being unoccupied, british gas continues to bill me monthly. All appliances were removed in April 2021 including radiators so no gas has been used till date. It is impossible to get through to anyone via their live chat or on their number. This is a rip off and I will be going through the complaints procedure. I will also be changing my supplier as this is definitely no way to treat to customer. This is wrong and British gas should be ashamed of themselves for ripping customers off.

Terrible customer service - seemed completely unable to pick up a phone despite several opportunities. She lied to me time and time again. Do not trust this company they will steal your money, falsely charge you, pretend to refund you and then not pick up the phone

Cheeky! After being on the phone for nearly 2hours with me trying to explain you took £money from my account twice! You send me a voicemail says you've Sent me a cheque! Disgusting! I'm changing providers! And I want to speak people that understand plain English too - your representatives don't have a clue what they're doing or saying!

I was switched to British Gas because previous electricity supplier PFP Energy went bust. Since the date of the switchover on 02/11/21 our economy 7 heating has not come on. Freezing cold house for over a week and no resolution in prospect. Due to a number of medical conditions my partner is considered to be extremely vulnerable. So far have made 4 separate phone calls to BG customer service totalling 4.5 hours. I have been lied to, fobbed off, and cut off. These people are totally incompetent. With the last phone call, i thought i was actually getting somewhere and an engineer visit was arranged for today - he never turned up!
Their online live chat does'nt work. Their online complaints form does'nt work. There complaints email address is'nt monitored! Have tried contacting them through Twitter - as yet no satisfactory reply.
How can a company the size of British Gas be SO BAD?

Appalling product, appalling service. New boiler and tank fitted 18 months ago. It keeps cutting out, losing pressure and we don't have hot water or central heating. We have called BG out 5 times as part of our Homecare plan. They are slow to respond, tried to go to an address we lived at 25 years ago! Promised they would be here before 6pm today, didn't turn up then claimed they were booked for the next day (which they weren't). We had a service booked for next week which they can't find any record of and cancelled without telling us. I wouldn't trust this company to run bath. Terrible service.