• Broad Financial

Broad Financial

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Overview

Broad Financial has a rating of 4.9 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention customer service. Broad Financial ranks 447th among Personal Finance sites.

Positive reviews (last 12 months): 100%
Positive
14
Neutral
0
Negative
0
How would you rate Broad Financial?
Top Positive Review

“Seven years in their Solo 401k with Excellent Service”

Timothy A.
9/9/24

In my most recent phone call in September of 2024, the staff was knowledgeable, professional, patient and answered my questions in just a few minutes. Their annual updates are very helpful as well and worth the cost.

Top Critical Review

“BE WARY”

Mary D.
3/13/23

After making a deposit, I found that I was not receiving the same level of success with the other areas of their service. Specifically, obtaining refunds became a challenging task, and there were requests for additional funds, which made me skeptical about the legitimacy of the service. Consequently, I decided to switch to fundlabllc,com as they have a reliable platform that consistently provides payouts. My experience with the previous service was disappointing, to say the least. Despite making a deposit, I did not receive the same level of success with their other services. The process of obtaining refunds became increasingly difficult, which led me to doubt the authenticity of the service. I started receiving requests for additional funds, which further fueled my suspicion that I was being scammed. After much contemplation, I decided to switch to fundlabllc,com, which has a reputable platform known for providing consistent payouts. Since making the switch, I have had a much better experience with their service. The platform is user-friendly, and I have not encountered any issues with obtaining refunds or receiving requests for additional funds. Overall, my decision to switch to fundlabllc.com has been a wise one, and I would highly recommend their services to anyone seeking a reliable and trustworthy investment platform.

Reviews (818)

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Scott F.
0 reviews
0 helpful votes
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March 15th, 2017
Verified purchase

Information was clearly presented. Organizational binder of trust documents and steps to follow was well laid out and informative. All seems to be in order, and I look forward to a long term partnership with Broad Financial.

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Dionelia D.
0 reviews
0 helpful votes
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April 13th, 2017
Verified purchase

Jeff, the Orders team, & Support team were ever knowledgeable & responsive in providing information & addressing issues. I'm happy so far & look forward to a lasting, educational experience w/ Broad Financial.

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Stephen I.
0 reviews
0 helpful votes
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September 13th, 2016
Verified purchase

Very thankful that I discovered the plan that Broad Financial offers. I think it is the best news an independent person can get concerning the placement and direction of their personal retirement funds.

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Lazer H.
0 reviews
0 helpful votes
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July 7th, 2015
Verified purchase

Dealt with Broad Financial about my 401k conversion to IRA.

Very knowledgeable, listening intensely to all your questions, answering all of them professionally, doing business with honesty and integrity.
Would strongly recommend others.

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Karen Q.
0 reviews
0 helpful votes
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April 5th, 2016
Verified purchase

Setting up our Self-directed 401k was a very easy process. We received our plan in a timely manner and all of our questions were answered promptly & accurately. I would recommend Broad Financial to friends & family members.

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Emmanuel O.
0 reviews
0 helpful votes
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December 4th, 2019
Verified purchase

It was quick and easy to setup my checkbook IRA with Broad Financial. I am finding them also very helpful with all the questions I have. They are a phone call away and quick to respond to my emails. Thank you for everything.

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Ivan H.
0 reviews
0 helpful votes
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May 26th, 2017
Verified purchase

Extremely helpful representatives. I had difficultly setting up a trust checking account at my bank. BF rep. Assisted my banker by connecting him with an associate banker (from east coast branch) experienced with setting up such accounts. The associate banker walked my banker through the setup process which created a smooth experience for me. Thanks BF for your high standards of professionalism and care.

Ivan Campbell

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James B.
0 reviews
0 helpful votes
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July 22nd, 2019
Verified purchase

I've dealt with a couple of other similar companies, but they seemed to be trying to talk over my head most of the time, but with Broad Financial, everything is explained in clear and simple English. When I do have a question, they respond in a timely manner and have always answered my questions clearly! I highly recommend Broad Financial!

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Lake M.
0 reviews
0 helpful votes
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July 10th, 2019
Verified purchase

The self directed IRA has been a great asset for us with a lot of different ways to invest is what we were looking for when we contacted Broad financial. The tax deferment is the greatest asset for my investments for the future of my business. I have told several people about this asset but I do not know if any have contacted Noah or not but a great find for us.

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KRAGER B.
0 reviews
0 helpful votes
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July 20th, 2019
Verified purchase

Broad Financial answered all of our questions was very professional and helped to set up my self directed 401k account. They provided me with critical instruction and documents that i needed. Our adviser Noah was polite knowledgeable and was available to answer any follow up question that we had. Both my wife and I are pleased with the service provided. It made the whole process much less difficult.

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Robert S.
0 reviews
0 helpful votes
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June 3rd, 2017
Verified purchase

Excellent product and extraordinary service. The banker even remarked how nice it was to finally see a company that has all the becessary paperwork created for them and put together in a bank package. Nice work!

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Daniel W.
0 reviews
0 helpful votes
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September 26th, 2016
Verified purchase

From the time I contacted Broad Financial, Jay was very knowledgeable and helped me with deciding on the right product for my business needs. Once that decision was made, the purchase was accomplished and the documentation was received in the mail in two business days. To my surprise, all the information I needed was in the binder along with little tabs on what I needed to sign and what I needed to tell the bank in order to get things rolling. An additional small packet was included to hand off to the bank for their records clearly marked as such and all other material also clearly marked along with instruction on how to use each section. Very impressive and professional!

Thanks Jay and all the Broad Financial Team for helping me set this up. Now my future is bright again.

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Mark K.
0 reviews
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September 16th, 2019
Verified purchase

I am a novice to the world of SDIRA, having selected and contracted with Madison Trust early in 2019. Since my plan was to purchase real estate to buy and hold the option to create an LLC was proposed.
It was obvious from the start that Madison had been doing this for some time, and had a good system approach for the process. The plan was laid out for me, then executed perfectly meeting all my expectations. I understood the scope of the effort and timing, and Madison delivered as advertised within budget, no extra costs.
When I did have questions, the response time was excellent and the direction clear.

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Robert V.
0 reviews
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January 2nd, 2017
Verified purchase

I had some complicated IRA issues and really thought I was hosed. It was nothing short of a miracle that I found Broad Financial. Avi Kaufman could not have been more professional, pleasant and knowledgeable in recommending the perfect product for me. My Solo 401k was up and running within five days. I can confidently recommend Avi and Broad. And, I'm not a shill.

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Paul P.
0 reviews
0 helpful votes
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July 10th, 2017
Verified purchase

Overall it was a good experience. I guess I was maybe expecting a little more like some sort of one on one walk thought of the process in an online meeting or at least a video explaining the process for my specific plan I purchased. I had some issues setting up my trust with the bank I chose as I had sent the wrong set of plans to the bank.

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Erik E.
0 reviews
0 helpful votes
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July 10th, 2019
Verified purchase

Over all my experience was good & everything happened just as advertised. It would be better if I could do more on-line management of my Broad Financial/Madison Trust account. The IRS Form 5498 was very late arriving.

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Lisa S.
0 reviews
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June 20th, 2016
Verified purchase

Avi was very informative and guided me thru the process of choosing which plan was the best fit for my specific needs. The team responded quickly to all of my questions and I had the binder in just a few days. All of the information is well laid out, and easy to understand. Included is a separate folder with all of the bank documents which made setting up the new checking account very easy, and all of the forms I needed to have my IRA funds transferred to my new account are included with instructions on how to properly fill them out. I highly recommend Broad Financial.

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David O.
0 reviews
0 helpful votes
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September 17th, 2015
Verified purchase

I would have been disappointed with the service had it not been for Jeff Astor providing a quick answer to a VERY important rollover question. I called the customer service line and was told only one person could answer my question and would be out for holiday until the middle of the following week. I emailed Jeff and he provided me the information I needed to proceed with getting my rollover initiated. Thank you, Jeff.

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1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Joel answered it quickly and sent me to resources to calculate. Also explained the form to use to report it to IRS.

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TMD G.
0 reviews
0 helpful votes
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July 19th, 2019
Verified purchase

I find encouragement that each time I have called Broad Financial I have had capable, caring, knowledgeable, and courteous guides. My opportunities for prompt attention and availability of professionals to communicate with have continually been satisfying and reassuring.

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Mark R.
0 reviews
0 helpful votes
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July 3rd, 2019
Verified purchase

I was aware of self directed retirement before, and recently have done well with Crypto investments. Broad Financial made it very easy, and very affordable to get my self directed IRA setup. I only wish I had done this years ago.

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John R.
0 reviews
0 helpful votes
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September 21st, 2016
Verified purchase

I am still in the early stages of setting up my Checkbook IRA and everything seems to be going along as I was told it would. I am very happy with the binder I received. It was very helpful to me. I like things organized and this binder is perfect. I am looking forward to setting up my LLC checking account and making a real estate investment.

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Betty B.
0 reviews
0 helpful votes
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July 2nd, 2019
Verified purchase

Because we are all so very busy we think a good service may be considered a rare treat! But...thanks to Broad Financial and the excellent service provided by Noah Grodko he is the benchmark for great customer service! Noah's attention to detail, great communication skills, guidance in understanding all the aspects of 'Self-Directed IRAs' I was able to make a decision to move forward with 'Broad Financial'. My intention is to use the self-directed IRA to purchase an investment property. Noah, I appreciate your consideration, guidance, help and your time. I will be recommending Broad Financial to my colleagues. Thank you again.

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Tiffani D.
0 reviews
0 helpful votes
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June 1st, 2016
Verified purchase

It was great that I could hand the folder to bankers, and let them read what was needed. I received compliments on how thorough the documents were. Since it took a few tries to find the right bank, having the folder made the quest less frustrating.

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Andy X.
0 reviews
0 helpful votes
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July 11th, 2019
Verified purchase

Broad Financial offers excellent products and great service. Through their self directed IRA, I was able to invest in several companies that I believe will have a great impact in our world. Without Broad Financial, I would not have been able to invest in these companies. I also appreciate the friendly customer service...always willing to answer questions!

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Brian B.

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