Broad Financial has a rating of 4.9 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention customer service. Broad Financial ranks 447th among Personal Finance sites.
In my most recent phone call in September of 2024, the staff was knowledgeable, professional, patient and answered my questions in just a few minutes. Their annual updates are very helpful as well and worth the cost.
After making a deposit, I found that I was not receiving the same level of success with the other areas of their service. Specifically, obtaining refunds became a challenging task, and there were requests for additional funds, which made me skeptical about the legitimacy of the service. Consequently, I decided to switch to fundlabllc,com as they have a reliable platform that consistently provides payouts. My experience with the previous service was disappointing, to say the least. Despite making a deposit, I did not receive the same level of success with their other services. The process of obtaining refunds became increasingly difficult, which led me to doubt the authenticity of the service. I started receiving requests for additional funds, which further fueled my suspicion that I was being scammed. After much contemplation, I decided to switch to fundlabllc,com, which has a reputable platform known for providing consistent payouts. Since making the switch, I have had a much better experience with their service. The platform is user-friendly, and I have not encountered any issues with obtaining refunds or receiving requests for additional funds. Overall, my decision to switch to fundlabllc.com has been a wise one, and I would highly recommend their services to anyone seeking a reliable and trustworthy investment platform.
Got through to a knowledgeable and helpful agent on first try, within a minute. I've been with this company for over 5 years and that's always been my experience. Very impressed with this organization.
I have contacted BroadFinancial several times this week on different matters they were extremely professional. Also helped me out. Spoke my language so I would understand. Very precise. So happy I chose this company.
My experience With Broad Financial Has been excellent. They went through the whole process with me and made sure I understood the process. If I had questions about any thing they were there to help me.
I would recommend them to any one wanting to open a self directed IRA.
I thank Broad Financial support team for being wonderfully diligent in helping resolve my concerns promptly and in a very helpful manner. I would like to mention Joel Galkin who has been very helpful in attending to my queries and provide answers back which were helpful for me. He has been very dedicated in doing the needed tasks to respond to my requests in an efficient manner ensuring a quick turnaround time. Thank you Joel, keep up the good work!
So far I am very pleased with the support and information I've received from Broad Financial. Their process to was efficient, and easy to understand. This is a great option for someone who wants more control over their investments and for a small business owner such as myself. My only frustration is that some major banks don't accept this kind of Trust Account (not B of A, Chase, Citi) here in California. I just opened an account with Wells Fargo but they are not necessarily my favored ban
When I received my binder for my Trust that was established the binder rings had broken off the folder during shipment. I reported it to BF and they immediately remedied the issue by sending me a new binder. Thank You Broadfinancial.
I have not had any concerns about using Broad Financial for my Solo 401K needs.
I have found that there is always someone available when needed that is knowledgeable, professional and willing to work with you through what ever your needs may be.
I moved to Broad Financial from another Custodian that tried raising fees for what they claimed as "book keeping" fees that I found to be unnecessary. Although the initial setup fees are not the cheapest, the yearly fees are among the cheapest to maintain the account which gives you year long support for whatever your needs may be.
I now have checkbook control of my funds where now looking back the only thing I can say is, what took me so long? Take control of YOUR money today, and never look back and wonder if(when) the market is going to take away your retirement over night!
My experience with Broad Financial and Noah Grodko has been very positive to the point where I have referred them to many friends and family. Several new accounts has been opened because I could honestly say they are so friendly and professional. And we have saved money!
Very straight forward and professional assistance with a very complex and technical topic.
Very happy with the service as it has enabled me to align my investments (real estate) with my financial goals (monthly income and balance left for my wife and children).
Very pleased thus far. I am in the process of establishing a trust checking account with Wells Fargo in New Jersey. Should any issues arise toward that end I may need your assistance with that endeavor. Thank you for your help establishing the Solo 401K.
Rgds,
William and Karen Robey
The complete process was handled in an efficient and professional manner. The materials were clear and concise leaving me with no questions. Returning documents was quick and easily done by US mail and E mail. I was impressed with the people who handled my process as they were all knowledgeable and had no hesitation in answering questions.
I needed to set up a self directed account very quickly in order to participate in an investment opportunity. Jay told me my situation was perfect for a Solo 401k. Broad Financial then set everything up for me in less than one business day. The service was beyond excellent!
Everything wen very smoothly and all my questions have been answered quickly. I have my checking account opened and have put an offer on a condo that has been accepted. Wrote the first check yesterday to pay for the inspection.
As a new client of Broad Financial, I have been very pleased with the level of customer service. The information package sent to us outlining instructions is extremely helpful. Any questions that I have had have been answered quickly. All in all, it has been a pleasant experience and I would recommend Broad Financial to anyone that wants to pursue a self directed IRA.
Always good! Every time I call I feel like they know or remember me, I know that's not true, but that's how they make you feel. This gives confidence to the customer. It makes you feel like they will always be there and your investments are safe and respected.
I've always had any questions I had about the solo 401k with a Roth option answered promptly even during the covid19 crisis. I appreciate very much the assistance they have provided. I discovered Broad Financial through my brother in law. He has been using them for years and has been very pleased with how it all works for him.
I had funding questions...after reading over some of the specifics of the solo 401K...I now have question re: funding the trust account at the bank...I'm still wating for a call back or contact regarding this from Jay or Eva. I'm sure once I get those questions answered, my rating will be a 4 or 5 star.
Broad Financial was one of the few companies who could set up a Solo 401k. They made the process quick and easy, and provided all the documentation we needed for both set-up and maintenance. Their guide was exceptionally detailed and easy to use.
I researched to find a company that had the services I needed to invest my IRA in real estate. Broad Financial was/is that company. I have had and continue to have a great experience working with Broad Financial. I've been with them over two years. And when the time is right on my end, I plan to use Broad Financial for future investments.
Awesome experience! From someone with a technical background and no real hands on financial experience, I felt very comfortable with Broad Financial help guide me through the process. I am very pleased with the results. Thanks Jeff!
The Team at Broad financial was extremely helpful and made an intimidating process extremely simple. I would recommend Broad Financial anytime and to anyone. Call and check it out yourself! Truly a great Team
A partner and I set up our individual Solo 401K Trusts and a sub-LLC to handle real property investing business, and the process is mostly painless. Whenever we encountered problems and needed customer service assistance, the help is prompt helpful. We still have some problems setting bank accounts for the trusts and the LLC, but it seems out of the control of the Broad Financial team. We are mostly satisfied with our experience. -Ed
I've always received excellent customer service whenever I contact Broad Financial for assistance with my Solo 401k account. I would definitely recommend them to anyone looking to rollover their 401k money to a self directed account.
Broad Financial delivered exactly what I requested from them and did so in a timely, courteous and professional manner. Their representatives were helpful in answering any questions or concerns regarding the various forms and documents needed to accomplish my objectives. When I went to open my LLC/IRA checking account at Bank of America and presented the binder provided to me by Broad for that and other purposes, the bank officer was totally impressed at the completeness of the binder. His exact quote was - "this is perfect, normally we have to ask customers for additional documents which requires multiple visits to the bank". Then he asked who prepared the binder - I proudly responded Broad Financial and the bank officer indicated that he would gladly recommend that customers seeking to set up similar accounts utilize Broad Financial too.
When I first contacted Broad Financial about their self-directed IRA program, I was a little skeptical due to being in unfamiliar territory. However, our representative (Noah Grodko), did an awesome job in patiently explaining the benefits of their program and what it entailed. They took out the complexity of the program and made it so simple and easy. There were no hidden fees or unexpected additional charges. Within a few weeks, I had my LLC set-up and pension money transferred into my account with no problem. What people don't realize is that the "Operating Agreement" within the LLC must conform to IRS rules or it could lead you to problems down the road. I highly recommend the services of the Broad Financial team. You will not be disappointed.