Broad Financial has a rating of 4.9 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention customer service. Broad Financial ranks 447th among Personal Finance sites.
In my most recent phone call in September of 2024, the staff was knowledgeable, professional, patient and answered my questions in just a few minutes. Their annual updates are very helpful as well and worth the cost.
After making a deposit, I found that I was not receiving the same level of success with the other areas of their service. Specifically, obtaining refunds became a challenging task, and there were requests for additional funds, which made me skeptical about the legitimacy of the service. Consequently, I decided to switch to fundlabllc,com as they have a reliable platform that consistently provides payouts. My experience with the previous service was disappointing, to say the least. Despite making a deposit, I did not receive the same level of success with their other services. The process of obtaining refunds became increasingly difficult, which led me to doubt the authenticity of the service. I started receiving requests for additional funds, which further fueled my suspicion that I was being scammed. After much contemplation, I decided to switch to fundlabllc,com, which has a reputable platform known for providing consistent payouts. Since making the switch, I have had a much better experience with their service. The platform is user-friendly, and I have not encountered any issues with obtaining refunds or receiving requests for additional funds. Overall, my decision to switch to fundlabllc.com has been a wise one, and I would highly recommend their services to anyone seeking a reliable and trustworthy investment platform.
Broad Financial was very professional, very knowledgeable about IRS compliance and always available to answer questions. For me it worked wonderfully, I was able to turn $204K into over $700K in 4 years.
So far the process has gone smoothly, Broad made it clear how the process works and there have been no surprises or concerns. Communication responsiveness has been good with both Broad Financial and Madison trust. The process isn't complete yet, waiting for my IRA to transfer funds to the SDIRA. So far I'm happy with how things have progressed.
Our rep with Broad Financial was very informative and helpful. We had one thing in mind but he told us about another option that worked even better for our situation.
Was able to speak with a representative who answered my questions the first time I called. Very professional and made me feel appreciated as a customer.
Overall, a good experience.
My initial conversation established some expectations that were not realized, however. Upon my inquiry, the response given in return seemed somewhat dismissive.
The solo 401 k is a great vehicle, and Broad Financial has always been very responsive whenever I hav questions. I don't see why everybody doesn't do this?
Overall, they have been able to answer my questions and provide the needed guidance. I am currently referring them to others that may be interested as well.
Broad Financial has made my transactions smooth and professional. Communication has been excellent. I have benefited greatly from their expertise so far.
Extremely easy to work with. Knew their stuff backwards and forwards. Made my life so incredibly easy, especially as compared to other firms that offer these types of services.
Although it took a day for someone to call me back, my questions were answered and the customer service representative was knowledgeable and friendly. This is a great product!
I had heard from friends about the complexity of setting up a self-directed IRA. Broad Financial does almost all the work quickly and at a reasonable cost. I'm very pleased with the service so far.
I was in a rush to set up a Self Directed IRA to fund a property I had made an offer on. Broad Financial helped me get everything in place in a very efficient manner. Every question I had was answered with easy to follow instructions and the response was always immediate. The binder I received at the end to complete the process was well organized and had all the information I needed to conduct business with my new SDIRA. Broad Financial made the process very simple and took much of the worry off my mind. I have recommended several of my Associates to Broad Financial and will continue to due so.
Broad Financial's program has been a huge success for me. They made it easy and answered all my questions along the way. The process was quick and clean.
I honestly couldn't be happier with the customer service I received. My father recently passed away and I am in the middle of trying to shut down and amend accounts and the customer service was amazing- so helpful and patient with all of my questions. THANK YOU!
Every time I have a question, problem, or challenge, I have been able to get IMMEDIATE assistance and support from the folks at Broad.
If you're looking to setup your own self-directed IRA, I would recommend nobody else.
I purchased Broad Financial's Roth Solo 401K plan and was very pleased with the very quick turnaround and ease of setting up the plan and the cost effectiveness of the plan. I compared the offerings and pricing of several other companies, and Broad Financial was the most complete package, provided the information needed to set it up, and was the best value. I also did a Checkbook IRA with them several years ago that was also a great deal. Customer Service has been very helpful when I needed to call in with questions.
Broad Financial demonstrated a strong commitment to helping and guiding me throughout the process of setting up, understanding and implementing the IRA LLC.
I need to give a special shout out to Joel and Mark of the "support team". They were both consistently responsive, patient, and informative in giving me whatever level of detail and explanation I wanted. Joel provided sample forms needed to set up the LLC's bank account. These samples that Joel gave me, made the "new account opening" process very transparent and easy to follow. Joel and Mark both answered my numerous (and in some cases redundant) questions clearly and patiently.
Real value becomes apparent when you get into the weeds, and need to understand how everything works, and then get it done expeditiously and correctly. Broad Financial has really delivered a level of post-sale customer service and support that has exceeded my expectations, and more specifically, made me confident I had made the right decision to choose them.
Avi was able to explain the differences between the different types of options I was looking into with clear and precise communication. I appreciated the time he took with me to make sure I chose the best option for my situation. THANK YOU AVI!
I wanted to make a non-conventional investment, which was not possible through the banks and brokerage companies that handled my IRAs. Broad setup a self-directed IRA in the form of an LLC for me and i was able to achieve the desired result.
Customer service is excellent every time I have called I am greeted with an eager, well informed, polite assistant ready to resolve my issue. Best move I made for my future.
Very happy with the service so far.
We are in the process of setting up our checking account with a local bank and will have our funds transfered over ver soon.
Service, so far, has been excellent. Prompt responses, clear instructions, excellent follow up from them to keep the ball rolling.
The price is very reasonable.
So far, all communications with Broad financial have been very professional. The services and materials were described and delivered as promised with clear detailed instructions.
This process could only be better by me paying more attention!
I am a process improvement consultant and it is so refreshing to see such a lean business model. Lucky me to have found you!
My bank (Wells Fargo) wanted me to thank the person(s) who set up the binder for the creating of the account. They said that it was very organized and it made her job much easier.