• Broad Financial

Broad Financial

Write a Review

Overview

Broad Financial has a rating of 4.9 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention customer service. Broad Financial ranks 447th among Personal Finance sites.

Positive reviews (last 12 months): 100%
Positive
14
Neutral
0
Negative
0
How would you rate Broad Financial?
Top Positive Review

“Seven years in their Solo 401k with Excellent Service”

Timothy A.
9/9/24

In my most recent phone call in September of 2024, the staff was knowledgeable, professional, patient and answered my questions in just a few minutes. Their annual updates are very helpful as well and worth the cost.

Top Critical Review

“BE WARY”

Mary D.
3/13/23

After making a deposit, I found that I was not receiving the same level of success with the other areas of their service. Specifically, obtaining refunds became a challenging task, and there were requests for additional funds, which made me skeptical about the legitimacy of the service. Consequently, I decided to switch to fundlabllc,com as they have a reliable platform that consistently provides payouts. My experience with the previous service was disappointing, to say the least. Despite making a deposit, I did not receive the same level of success with their other services. The process of obtaining refunds became increasingly difficult, which led me to doubt the authenticity of the service. I started receiving requests for additional funds, which further fueled my suspicion that I was being scammed. After much contemplation, I decided to switch to fundlabllc,com, which has a reputable platform known for providing consistent payouts. Since making the switch, I have had a much better experience with their service. The platform is user-friendly, and I have not encountered any issues with obtaining refunds or receiving requests for additional funds. Overall, my decision to switch to fundlabllc.com has been a wise one, and I would highly recommend their services to anyone seeking a reliable and trustworthy investment platform.

Reviews (818)

Rating

Timeframe

Other

Thumbnail of user melaniex36
Melanie X.
0 reviews
0 helpful votes
  • Send Message
November 10th, 2015
Verified purchase

My inquiries are always directed to the website for references. Instructions are not so clear; so I guess what I mistakingly did was an indirect rollover vs a direct rollover. I am still not so confident that I do not need to file a form with the IRS within 60 days of distribution. I feel it was not clear enough to have my funds made out to my trust name; thus I need to deposit the funds in my personal account and then transfer to the trust account; I am hoping that this will not be a mess with the IRS. I wish I would have gotten right; I would have much preferred the direct so not to confuse the IRS; God knows how confused they already are.

Thumbnail of user stevenf2090
Steven F.
0 reviews
0 helpful votes
  • Send Message
May 27th, 2016
Verified purchase

Everyone has been quick, seamless, and helpful. Every call has been answered by someone who could help with my question.

Thumbnail of user richarda4465
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

We had a great experience working with the team at Broad Financial in helping us set up our LLC for our SDIRA. We'd highly recommend their services!

Thumbnail of user cristinal128
1 review
0 helpful votes
  • Send Message
July 26th, 2023
Verified purchase

Jeff, Joel, and the entire staff over at Broad Financial have been very informative, insightful, and attentive. Making this move to a self-directed IRA with checkbook control is one of the best things I could have done to take control of my financial future. There is a learning curve, but as with anything, the amount of time you put into it is what you get out of it and it's WORTH IT! This self-directed IRA has put control of my investments back into my hands. Now I'm able to TRULY diversify into other asset classes without the limitation presented by traditional 401K's. I'm excited to reap the rewards of my new financial freedom!

Thumbnail of user patb939
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

I just want to say Joel Galkin has done a superb job in handling everything needed to complete any tasks for Halo Dog LLC. I will be closing my LLC in 2024 and I want Joel to complete any items to make that happen!

Thumbnail of user sherriet105
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

Broad Financial was recommended to me by a colleague. She recommends them to everyone looking to set up a self-directed IRA with checkbook control. She put me in touch with Jeff Astor and he patiently answered my many questions while I was doing my due diligence and creating my plan of action to set up and put my SD IRA to work. Once I was ready to go, the account application process was smooth and straightforward, but I was able to quickly get in touch with customer service along the way if I had questions. Every staff member I've spoken with has been pleasant and eager to help. If they don't know the answer they find out and get back to me or refer me to the appropriate person. There have been no surprises and their fee structure is simple which is not true for many other self-directed IRA companies. I can't speak highly enough of Broad Financial and look forward to a long and rewarding working relationship with them. If you're considering a self-directed IRA, it can be a bit scary and confusing to navigate all the information available online. Broad Financial gives you the support and knowledge you need to confidently take charge of your IRA investments.

Thumbnail of user beverlyf534
2 reviews
0 helpful votes
  • Send Message
January 10th, 2023
Verified purchase

Joel Galkin was very knowledgeable regarding my situation. I actually called him twice to get more information and he answered both times. Extremely helpful

Thumbnail of user mattr1022
Matt R.
0 reviews
0 helpful votes
  • Send Message
July 10th, 2019
Verified purchase

Broad Financial was so fantastic I'm recommending them to everyone I know who wants to set up a self directed IRA. They helped me through the entire process and charge significantly less than other services which sometimes charge 15% of your total assets. I can't recommend them enough!

Thumbnail of user darronm24
Darron M.
0 reviews
0 helpful votes
  • Send Message
July 11th, 2019
Verified purchase

Noah at Broad Financial helped me set up a self directed IRA and did a fantastic job with it. He was able to answer all of my questions and had the account set up quickly. On going support has also been wonderful. I would highly recommend their services.

Thumbnail of user garryr139
Garry R.
0 reviews
0 helpful votes
  • Send Message
August 29th, 2016
Verified purchase

Broad Financial was an excellent resource in establishing our Self Directed Checkbook IRA! They answered many questions during the process on many different days and would call me back within minutes of my call. I cannot imagine a more competent and professional company. I would certainly do business with them again if the occasion presented itself.

Thumbnail of user michaelg8665
Michael G.
0 reviews
0 helpful votes
  • Send Message
March 21st, 2017
Verified purchase

The website is put together well with very helpful information. When I spoke with reps from abroad Financial directly, they were informed and professional. Overall, it was a simple process and a great tool for my retirement investing.

Thumbnail of user richardm6969
Richard M.
0 reviews
0 helpful votes
  • Send Message
October 27th, 2015
Verified purchase

In general, people are apprehensive about companies and services that are not "bricks & mortar" in their neighborhood where they can physically check them out. My experience with Broad Financial has be professional and efficient from the very first telephone conversation. Everything was complete explained and all the service was top notch! Thanks.

Thumbnail of user jacobe685
Jacob E.
0 reviews
0 helpful votes
  • Send Message
July 10th, 2019
Verified purchase

I was looking for a firm that would help me set up a highly customized IRA at a reasonable cost. Broad Financial came through in a big way and it has made a real positive impact on my financial security. They also offered significantly more customization than any of their competitors I looked at. Recommended!

Thumbnail of user drb398
Dr B.
0 reviews
0 helpful votes
  • Send Message
October 8th, 2019
Verified purchase

For the solo business owner, Broad Financial is a godsend. They helped me set up a solo 401 which I and my company can contribute. Their staff has always been available and knowledgeable. I am extremely pleased to have found them.

Thumbnail of user dianef1813
Diane F.
0 reviews
0 helpful votes
  • Send Message
April 28th, 2015
Verified purchase

I contacted several companies who service retirement account. Jay listened and paid attention to my wants and needs. He thoroughly explained the different options. He was able to expedite the process in less than a week, after it was drug out over a 6 week Time frame. Other firms had quarterly, and annual fees, included many hidden and extra fees on top of the original initiation fees. I am so impressed and pleased with my experience at Broad Financial.

Thumbnail of user kathym3108
Kathy M.
0 reviews
0 helpful votes
  • Send Message
June 1st, 2020
Verified purchase

I am extremely happy with my recently forged relationship with Broad Financial.

We have had numerous communication exchanges in the last few months, since I started my checkbook IRA process. This covered interacting with four/five different people at different times. It included initial on-boarding, as well as subsequent support. Without exception their responses have been timely, thorough, and delivered with patience.

Oh - and the LLC creation was a breeze.

If I had to start the process all over again, I would do so with Broad Financial without hesitation.

Thumbnail of user ksj10
KS J.
0 reviews
0 helpful votes
  • Send Message
December 18th, 2019
Verified purchase

I've been happy with Broad Financial services for years. I had several questions about my plan today, and Mark W. In Client Support was very helpful and patient while answering all my questions. Thank you!

Thumbnail of user gerardoe41
Gerardo E.
0 reviews
0 helpful votes
  • Send Message
March 10th, 2016
Verified purchase

Broad Financial offers great customer service. They've made the account opening process pretty much fool proof and very easy to understand. I just opened up my Self-Directed IRA and am currently in the final phase of funding my account. So far everything has been great.

Thumbnail of user neils737
Neil S.
0 reviews
0 helpful votes
  • Send Message
July 15th, 2019
Verified purchase

I actually researched self directed IRA for a couple of years before I committed as well as other groups offering similar services.I chose Broad and Madison Trust and found their support group great however in general the process is somewhat complicated regardless of who you do it with,it is just part of the rules and process. I think the take away is communication which was really great with these guys. Neil Sawyer

Thumbnail of user laurieo186
LAURIE O.
0 reviews
0 helpful votes
  • Send Message
September 3rd, 2020
Verified purchase

I called Broad Financial for assistance with paying my annual fee. Unlike most other companies who have many phone prompts and extremely long wait times, I was able to connect to a person right away. Mark answered immediately and was able to assist me in just a few minutes, making the transaction easy and simple - the way it should be! He was knowledgeable, professional and friendly.

Thumbnail of user lisao1608
Lisa O.
0 reviews
0 helpful votes
  • Send Message
August 22nd, 2016
Verified purchase

Everyone I've spoken to at Broad has been very professional and knowledgeable. All of my many questions are quickly & thoroughly addressed. I feel in good hands with them & appreciate the clarity of all of their printed materials as well. Thank you to everyone there who has helped me thus far!

Thumbnail of user robertc10296
Robert C.
0 reviews
0 helpful votes
  • Send Message
March 4th, 2016
Verified purchase

Broad Financial has done a fantastic job for me and my wife. We found everyone we dealt with very professional, they explained every step of the process, thus having a smooth transaction. We are looking forward to future support because we know it will be a professional experience.

Thumbnail of user roberto2345
Robert O.
0 reviews
0 helpful votes
  • Send Message
January 29th, 2016
Verified purchase

Overall good transaction. No nonsense approach to getting things done, and doing it for a very fair price. Thanks folks. I sincerely appreciate all your efforts. I will recommend you to everyone I know who might need your services.

Thumbnail of user alexs2892
Alex S.
0 reviews
0 helpful votes
  • Send Message
August 19th, 2019
Verified purchase

Getting things done with this company has been an incredible experience! Mark and Joel are extremely professional, knowledgeable, and attentive. I definitely received the guidance I was looking for; they provide unparalleled customer service. All employees are friendly and go above and beyond. I will definitely be using their services again in the future. Thanks for your help!

Thumbnail of user andrisr1
Andris R.
0 reviews
0 helpful votes
  • Send Message
August 27th, 2015
Verified purchase

The Broad Financial team and the Madison Trust team are top notch. Quick and accurate responses to all my questions and needs, whether by phone or email. Proactive communications to let me know they received my paperwork, steps were completed, what's next, etc. I am impressed.
Andy

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user brianb925
Brian B.

How do I know I can trust these reviews about Broad Financial?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Broad Financial?