Brookstone

I have purchased a very cute oil diffuser for my office and it stopped working within days. I contacted the warranty company that was listed on the product user guide, and they replied after a week or so that they do not have this item in stock. It was too late to return it to the store, so I asked for the refund thinking that the new one will break as well. I never heard back from them. Very disappointed with the quality and the way the warranty situation was handled. So, I will advise against purchasing anything made by this company because they do not back up their quality.

No way to verify my return or even my gift card balance. Website borders on nonfunctional. Effectively absconded with my $100 gift card. No refund. No recourse! Told me to contact US Postal Service to verify my return. Yeah, right!

I received a $150 gift card. Nice gesture but wish it was for another company. The products on this site are completely overpriced. I finally found something I could spend the gift card on. When I went to check out the delivery fees were 25% of the total charge! I could have ordered something for 50% less on Amazon and had it delivered for free. There is a reason they closed al of their stores. When I asked if the gift card could be returned of course the answer was no. Can you help with excessive delivery charges? No! Nothing worth buying here and certainly not at the prices they have these items listed for. Stay away!

False advertisement. Poor customer support. Even though this is due to brookstone negligence, I have to pay the return shipping costs. Still waiting on my remaining refund. Original purchase date of 4/30/21.5-8 business days my@$$.

Zero customer support. I contacted them 2 months ago about a warranty to repair an item that wore out. After 1 month, I asked them again. Still nothing. As expensive as their products are, I expected at least some level of customer care. They offer absolutely nothing.

Bad products. Poor quality. Even worse, zero support. Company might be one of the worst out there. Picture attached is of my $300 unusable eye sore with an extended warranty I couldn't redeem. Never again. Stay away from Brookstone!

Sent wrong product. After 11 days of me calling and emailing with minimal response the best they can do is to say I can bring it myself to UPS 10 miles away during my work day to return their mistake. And then they will send me what I ordered. And when I asked what kind of adjustment they would make for my time, trouble, their mistake, and it resulting in the order taking an extra at least two weeks after the first one to be made right they offer me a $10 Brookstone gift card! I said, won't need that, I'll never buy anything from you again...

Purchased a small electronic item at the PDX Hudson news store (wireless connector). The product is fine (never opened) but the company or companies overseeing customer service for the bankrupt Brookstone have been stonewalling on a return now over a month an a half, on a 60 day return policy still applicable. Now they say the item was not returnable in the first place since it falls under their Covid caution rules. This was never mentioned in my first return request when they simply asked for proof of purchase and receipt copies, which ate up 6 weeks of hassle. Buyer beware of Brookstone or Hudson Group which sells their devices in airports. They are not reputable.

My dad is a bit of a gadget nut though he won't admit it. SO I thought I'd take a look at Brookstone.com to see what I could get him for Father's Day. Unfortunately the site looks rather cheap, and many of the items are really just frivolous. I read some reviews that their customer service is pretty poor so I decided against taking the Brookstone plunge.

Bought a $5000+ massage chair from this lousy company plus paid hundreds more for the extended warranty only to be told a year and a half later when the chair is having issues, the company filed bankruptcy and my warranty is no longer valid and on top of that it's a store brand chair they didn't have the business knowledge enough to patent their products so you can't even purchase parts what a horrible way to treat customers and from the looks of it this is something this company does often to release themselves from warranties and other financial obligations

I posted a long and thoughtful review on a Crane humidifier and went through the verify process. The review was never posted. If you look on the website most products (like this humidifier) have NO reviews. All negative reviews are deleted and you only see five star reviews. NOT honest. Incidentally, the use a third party to manage customer reviews... and you cannot delete a review once it's submitted (unlike Amazon) because they consider the reviews to be their property. You won't get objective critiques of any product on this website.

Ordered a Christmas tree online, it came with no stand. Spent 35 minutes on hold with customer service and finally hung up. Sent email requesting the stand, that was almost 2 weeks ago, guess Im not getting the stand, tree going in the trash

Yesterday, I discovered that the two gift cards worth almost $200 are no longer valid. Surprisingly enough and unbeknownst to their customer's, Brookstone filed for Bankruptcy, closed their stores and re-opened approximately two months later but wiped their hands of all outstanding gift cards—what a MESS! Not recommended!

When I was about 18 years old, I bought a pair of binoculars, nice ones, from Brookstone. The reason I bought from this company and paid more than I would have elsewhere was the lifetime warranty. Lo and behold, about 10 years later the binoculars were out of alignment, so I took them to a mall to get them fixed or replaced. The employees basically laughed and told me the best they could do was give me 10% off a piece of crap, inferior binoculars they happened to have in stock. I was stunned. Truly HORRIFIC customer service. I never bought another item from this rotten company.

Have a land and sea rover I purchased the grandsons. Seems that Crookstone no longer supports the app so any owners are SOL as the device won't work without it. The "current" Crook-stone owners state via the customer support line …"our developers are working on getting an app"…. Don't hold your breath! Avoid this place and boycott purchasing from them!

I bought a massage seat topper about 4 years ago, only used about 12 times. I took is out the box 1 day and it didn't work, I tried everything. I called customer service, and they said I did not buy it from them. I bought it from Brookstone. Com. I have the email and the shipping order from the box. She then tells me there is nothing they can do because they do not make them, Brookstone is only the licensing company. I would have to call the manufacturer. I said okay give me the number. She said they have over 1,000 manufacturers and could not advise who to call. I said "wow", way to stand behind your product. She said " you're welcome" and hung up. I will never buy another Brookstone product.

Brookstone sucks with their products and their customer service is horrible. I called to ask a simple question and all I got was a rude answer and a hang up. It makes me wonder why I'm serving my country to protect our freedom and rights when all it's going to allow people to do is be rude to their customers. I left messages too and have not received a response and guessing I won't.

Brookstone is the worst company I've ever had dealings with. I bought a Brookstone king size electric blanket towards the end of winter 2023. I didn't use it until it started getting cold fall/winter 2023. Within a month it quit working. No reason for it to stop. I woke up in the middle of the night very cold and saw it was off and wouldn't turn on. I checked the other side and it wouldn't work either. I contacted Brookstone and was told too bad too sad. They wouldn't do anything and told me the warranty company went out of business. Obviously it was some type of defect for the whole blanket to stop working but they didn't care and refused any type of help. I couldn't believe it! Most companies want to keep their customers happy and coming back. Not Brookstone. I paid a good amount of money for this blanket even though it was marked down. So I have a blanket that's worthless to me.

I bought a $250 Electric Blanket branded as Brookstone. Brookstone went into bankruptcy several years ago and is no longer honoring warranties. London Lux, the manufacturer, has gone out of business. I have a 5-year warranty and no way to get the blanket replaced or fixed. This is very bad business and I will never buy another Brookstone product or shop at their on-line stores. They don't honor their warranties or stand behind what they sell! BUYER BEWARE - Buy from a honest and reputable business!

I emailed them about an order with a warranty I purchased for a wireless massager that won't charge about a year later. Their reply was some beloni about filing for bankruptcy, and therefore, they can't honor it and they haven't even kept a record of my order. That is not a good excuse, because a lot of companies are sold. This does not justify stealing warranty money. They will not even refund for the warranty itself. Never make the mistake of buying their products.

Brookstone store will not honor gift receipts - they do not believe there is anything wrong with the receipt and item was not opened. Gift receipt states "you may return an item within 30 days for a refund within 60 days for an exchange or store credit." item purchased 12/17 tried to return for a refund 12/28 - manager says store policy is not to issue refunds, can only issue refunds with original purchaser. What is the purpose of a gift receipt if you have to have the original purchaser take it back in. Manager said policy is to only give store credit - but I don't want anything from the store. And the policy is against what is written on the receipt and makes not sense to even get a gift receipt if it can't be returned by the person who got the gift -- very frustrating - looked on line and they are in bankruptcy and their are many many complaints against them

So I contacted fit it direct since they hold the warrant on the item and had so much trouble I called Brookstone where I purchased it and they handled everything sent me a return box for the damages item and a new one is on the way. Way to go brookstone you are my new gadget store of choice. Great job

Products are cool. Not really super original but still relatively unique and great for gifts. The quality is very good, way better than Sharper Image which sells similar products.

If I were to rate the B&M Brookstone stores, I would give it 4 stars. They have great in-store customer service, very helpful sales staff, and the products, while relatively expensive, are sort of worth the money.

Brookstone.com is a different story. They still use the old-school shipping charge schedule where the shipping cost goes up based on the dollar amount of the order. You can order a $2,000 camera that weighs 1 pound and shipping will be more than a $100 beach chair that weighs 20 pounds. A $99 iPad Bluetooth keyboard is $99 and shipping is $17.99.

They offer % off coupons relatively often to bring their prices somewhat in line with market prices, and also offer free shipping codes very often.

BUT HERE'S THE CATCH - You can't use both at once. So if you use the 25% off coupon you end up paying the $18 shipping which sorts of negates the benefit of the coupon. Furthermore, the coupons cannot be used at stores, so you are stuck. Smells of a bait and switch to me.