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Brookstone has a rating of 1.2 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Brookstone most frequently mention customer service, and gift card problems. Brookstone ranks 688th among Marketplace sites.
So I contacted fit it direct since they hold the warrant on the item and had so much trouble I called Brookstone where I purchased it and they handled everything sent me a return box for the damages item and a new one is on the way. Way to go brookstone you are my new gadget store of choice. Great job
These were $100, and broke within a year. Customer Service said - we are not responsible, the manufacturere is and the business where you bought them. A perfect way to sell a cheap product, charge a lot of money, and never be held accountable. I would not buy from them again.
This is a SCAM. THE NEW BROOKSTONE HAS ZERO CUSTOMER SERVICE. MY SHIPPING NUMBER IS BOGOS. IT DOESNT EXIST. NO WORKING PHONE NOTHING
Tip for consumers:
The new Brookstone has no customer service. No one returns emails The phone number does NOT work.
Products used:
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