BrylaneHome

Bylane Homes says that something is on sale and then tries to charge you the full price. I called and they gave me the runaround. They would not honor their published price.

I returned curtains back to this company they got the courage back on November 12th in the meantime I ordered another sleeve curtain and it came they sent me my invoice to pay I paid the $23 I called the customer service number and it says I owe $45 the return curtain was $14 I ordered the same curtain that was $14 I paid the $23.07 they sending me an invoice that I owe them $45 how is that I would never order anything for Brian now home again and I would not pay them no $45 this is a $#*!y company and well not be paying them no $45 for $14 curtain I call and call and call they put you hold send you to different people and never come back to the phone this is not right
No payment from me. And I called my lawyer

Ordered a Queen size comfortor and matching pillow shams from Brylan only to discover they sent the wrong size. Package said Queenbut the size sent was King.
I thought no problem they can send me the correct size. HappyReturns does the return processing for Brylan which I was not aware of.
That was anything but a happy experience. It took days and my explaining the problem to six people.
Turned out I was unable to replace the comfortor I originally ordered and Happy Returns refused to waive the reprocessing fee.
I was told by Veronica that I should expect a full refund only to learn I did not and Happy Returns sent a message that they follow rules of Brylan.
I will NEVER order from this company again and I will tell you I stopped ordering from another company as a result of Happy Returns.
Happy Returns is horrible.

Ordered my Xmas tree a month ahead of time, never came, terrible customer service. Probably one of the worst ever! Christmas without a tree and holding my $100 for a month!

Stay away from this company. How many of you order something without finding out the total first? This company has a policy of not giving you your order total unless you ask for it! How many of you order something without getting a confirmation number unless you ask for it? Brylane Home has a policy that they won't give you a confirmation number unless you ask for it. If you order something that has a heavy shipping charge attached, they don't know how much the item weighs! I tried to order some bamboo tab curtains and valence but they could not tell me how much they weigh, which is critical for hanging especially when you rent a place and don't want to put curtain rod holes in the walls. The sales person placed my order before telling me the total; when I said I wished to cancel the order she said it was cancelled. I then received an email with my order status (which was not cancelled). I called Brylane Home to ensure it was cancelled and they said it was but that there would be a hold on my bank account for 2-4 days, WHAT! This is a terrible way to treat customers, I will never purchase anything from them again and I suggest you be careful if you do!

I ordered a gold bedspread, received confirmation with correct information via email. Received blue floral instead. I returned the bedspread and Brylane charged me a restocking fee for their error! I was NOT credited for the full amount of my order. This was clearly company error, poor customer service and I will never order from the again. DO NOT ORDER_THEIR RETURN POLICY IS A SCAM!
L Camp

In early October I ordered a bedspread that was on sale, a set of curtains for my living room, and a set of sheers for my bedroom. The bedspread came quickly, but it was not the color that was supposed to be I immediately returned it. After many calls to Brylane Home, it was ascertained that the curtains and the sheers were not coming. That they had never made it onto any delivery truck. They could not Trace them. I was sent a bill for $21.09 which I paid 6 days prior to the due date on the brylanehome doxo website. However, it was not processed until two days after the due date and now they're charging me a $30 late fee. I closed the account on November 16th because of this exact reason. Now I get this bill in the mail for $30 late fee and they're telling me that because I closed the account they can't do anything about it or give me options. I have no product from this company and I paid them $21.09 for whatever reason I don't know what that was for. And now they're asking for $30 more dollars! I am not paying $51.09 for no product and terrible service.

I am un happy with customer service, clearly they have no one who listens and monitors the calls. I Call to tell her they were supposed to send me a summer sheet set. And a flannel sheet set I was supposed to get 70 percent off. Instead they charged me full price instead of 31.98 I was charged 51.98 for both sets of summer sheets 103.96 instead of 44 dollars for both sheet sets. She told me to return one and she would give me my money back. I kept one sheet set she was not going to give me the difference of 70 percent off. Yes I got frustrated trying to explain That I was overcharged, no I did not swear my voice did get loud. She then made me listen to music for 30 seconds on hold. She comes back on the line I finally convince her she overcharged me. Supposedly she is going to credit my account. The whole time her volume was low I could hardly hear her. I kept asking her to turn up her volume she did not. I was on speakerphone turned all the way up could barely hear her. Very annoying. They are not going to get 5 stars from me.

Take my advice. Do NOT order from BrylaneHome.com.
I ordered a recliner from them on 5/1. We received half of it on Monday 5/17. I called Fed Ex on Monday when we opened the box and discovered we only had the bottom half of the chair. They said the shipment was only one piece and they didn't have any other tracking numbers for me.

After I waited on hold for Brylane Home customer service for 56 minutes, I was told that even though FedEx had no other tracking numbers and considered my package delivered, I had to wait 12 days before they would consider it lost. I found that an unacceptable answer and asked for a supervisor. The supervisor told me I had to wait until Friday to see if the shipment arrived.

This afternoon I called back. After holding for over an hour, I was told that I need to wait until tomorrow because today was the fifth business day. Unacceptable, ask for supervisor. Supervisor informs me that FedEx delivers until 8:00 local time so they still have 5 hours to deliver it.

I tell him I know for a fact that there is no way it's coming today, but okay, what happens when I call back in 5 hours & wait another hour on hold? What will you do for me then?

They will send me a return label. I have to ship the half they delivered back. Because... get this... they don't ship out parts. Um, the heck you don't, because I have had part of a chair in my living room for 5 days now.

So, when I get the label, ship it back, pray to the warehouse gods that they actually receive and process it, then and only then will I get my money back.

Brylane home tries to trick me with their very SNEAKY FALSE 40% off catalogs! They use this as a cover to RIP me off! It's a big SCAM! Where they got their prices already"PRE-SET" for me to think I'm saving $, but I'm not! People beware of these catalogs with their prices in RED INK! It's a F'N scam! Then today when I tried to order from another catalog with no RED INK on their prices, I tried to use a 40% coupon from their site exp 7. 31. 20, then the rep tells me it's not a valid coupon! Omfg! I hear the BBB calling me! Brylane home you need to stop your BS & stop ripping people off! Your crooks & sharks! Stop it cuz if it wasn't for us customers, you'd be out of business! So I bought a set of sheets elsewhere! For less money too!

I ordered 185.00 dollars worth of merchandise with my credit card my arrival date was April 13 when the order did not arrive by April 15 I called recovery services at Brylane they stayed someone put the wrong expiration date for my credit card and it would be another 7 days before I receive my order. I stated can they express deliver because it was no fault of my own he said No so I stated they will nott receive anymore business from me which he clearly didn't care and at this point I don't either it wouldn't have been that big of an issue to express my order I DIDNT input the Wrong Expiration Date. But if that's how the customers are treated by error of customer service reps THEN THEY DONT DESERVE ANY BUSINESS

I ordered 4 lounge chairs and two matching tables. The tables arrived which I had to pay shipping charges, The tables arrived but the chairs were back ordeerd, I was informed the chairs have been canceled so now I have to return the tables on my own dime, NOT fair since I cannot use the tables without the chairs

1. My sister is disabled senior (also has a broken foot) and ordered this banquette bench for her new apartment. It was shipped to her old apartment, but the packaging was paper thin for an item that weighs about 125 lbs. The flimsy box tore open spewing the contents all over the driveway! She had to get her neighbor to help her bring everything inside.
2. We moved her to the new apartment and had no choice but to take this opened box of loose pieces because the "hassle-free" return policy is anything but!
3. The first call to Dolores on 2/28 was unpleasant and she was rude. She said my sister would have to pack it up and return it. How is a disabled person with a broken foot supposed to haul this to UPS when she doesn't even drive?!?!
4. The 2nd and 3rd call on 3/4, I requested a supervisor - Mald. He promised to have this item picked up. As of 3/8, nothing.
5. The 4th call on 3/8 got me to another supervisor, Andrea; no one knows who Mald is. Andrea said they don't have pickup service and my sister would have to take care of this return despite the original box being destroyed! I requested a manager above her. She said it's an hour wait and hung up - didn't even verify my phone #.
I'm struggling on where the hassle-free return comes into play. My sister didn't pack the box, it came from Brylane and yet they refuse to take responsibility!
RUN RUN RUN from buying anything from this firm. They do not care.

THIS IS A FRAUDULENT COMPANY, PLEASE DO NOT SPEND YOUR MONEY HERE. I PLACED AN ORDER ON APRIL 2ND AND BEFORE MY ORDER WAS EVEN PROCESSED THERE WERE SEVERAL CHARGES ON MY ACCOUNT.

I CALLED TO FIND OUT WHY AND NO ONE COULD GIVE AN EXPLANATION THAT MADE SENSE SO I REQUESTED TO CANCEL THE ORDER, TO WHICH THEY REFUSED EVEN THOUGH THE ITEMS WEREN'T PROCESSED OR SHIPPED. I CALLED MY BANK TO STOP PAYMENT AND ONCE THEY REALIZED THIS THEY UPDATED THE STATUS OF THE ITEMS TO "SHIPPED" AND USED ANOTHER NAME TO CHARGE MY ACCOUNT. FAST FORWARD, AND IT'S BEEN OVER A WEEK SINCE THEY CLAIMED THE ITEMS WERE "SHIPPED" BUT NOTHING WAS ACTUALLY SHIPPED.

THE TRACKING NUMBER THEY PROVIDED STATES "FedEx LABEL CREATED" AND THE STATUS WENT BACK TO "READY TO GO" PLEASE READ THE REVIEWS ON THIS COMPANY BEFORE YOU BECOME A VICTIM OF THIS SCAM, THEIR FRAUDULENCE IS WELL DOCUMENTED THROUGHOUT THE INTERNET. PLEASE BE AWARE!

I have been trying to contact them for over 3 weeks with no response. I have called & emailed. I recieved an item with missing pieces & cannot contact them in any way!

Brylane Home was a good company 20 years ago with quality products. I have as of late returned items that did not meet my standards, or Wal Marts for that matter. I can truly buy better quality at W. M. but let me say I think they sell a lot of junk also. I shopped by catalog and phone for 40 years and my mother did before me, when the world was a Catalog Cornucopia, but we always got great value. I no longer expect that from B. H. I recently purchased a Bathtub Storage Pole. I understand backorders and have no problem with the 2 month wait, it happens! ( get over yourselves young ones) Unfortunately what i received is a wobbly badly made joke. I'm actually shocked that anyone would think this is an acceptable product! I'm keeping it against my better judgement because my brother had a stroke and now lives with me and i need storage and have more important things to worry about. If it last 6 months I'll be surprised. B. Home can I tell u what u should do with all your crappy Polished Cotten and Microfiber sheets? Stop selling garbage! I feel so bad for this generation they have no idea what quality is, or that sheets and furniture use to last 25 years or longer.

I placed an online order 7/4/21 for $190.95 worth of mdse. My catalog had a Promo Code BHCYGFREE for free shipping for orders over $75. Code is valid until 8/23/21. However, the system would not accept the promo code. The order got entered so I emailed C/S FOUR times to address the issue asking for their assistance and received absolutely no replies.

Today I finally called and stayed on hold for almost an hour. I explained the situation to the c/s gal and she said there is nothing that can be done once an order is entered. She said "I should have called them the MOMENT the problem happened" but since I didn't, there is nothing they can do. I explained that their hold times are significant and there is no way a customer would know that they had to call "at that moment" … and all I want is for them to honor the free shipping and refund me the $19.99. She said that is their policy so Im out of luck.

I would like for them to honor what they advertise in their catalogs. They have terrible business ethics and policies. I told her to take my name off their catalog distribution list as I would not continue to do business with a company that has bad business practices. I have since read many, many bad reviews on them and their bad c/s. I just wish I had read those BEFORE I ordered.

I ordered Christmas decor Nov 9th, wrong item was sent to me. I called to ask what I should do, I was told to use their shipping label to send it back. Once received they will ship my correct item. It would take 11 days. I did. A week went by, I called to see if they have received it. No one knows what I'm talking about. I asked to speak to a manager, she told me she shows they did receive it. So I asked if they shipped the correct item. She says no, because they need to process my return which takes up to 11 days then they could ship my item and I would need to wait 2 Weeks for shipping again. At this point I asked for a refund. They said ok. They processed the shipping right away. 2 more weeks go by I don't see my refund. I call back, I get asked to repeat the story yet again, no one knows what is happening. And they say they don't see my return and the only way to get a refund is to send my item back. I asked to speak to a manager again, she says she can refund for the item. I should see it within a few days. 5 days go by, I call, I get told it takes 3-5 days to process. On the 6th day I call back, I get told it's 5-7 days to process. I'm exhausted…. Almost 2 months and still no refund. And it wasn't even my mistake. I just wanted my Christmas decor. I will never ever ever order from this company again! What a frustrating and stressful process

I very rarely write reviews but I have to share this one…I bought a side table from Brylane Home. Com on the 7th of January. It is now the 29th and I still have not received it. I checked their web tracking to see what is going on with the order and it says its processed. Not sure what to do about that I called customer service. The woman I spoke with was nice but had no idea what happened. After checking with her supervisor she said the product was on back order and should have notified me when I ordered. No notice was posted on the site when ordered. Then she said I should have been sent an email letting me know what was going on with the order, again that didn't happen. Then she said it looks like the order has been cancelled but she's not sure why. I have never been so disappointed with a company and their lack of communication. Through multiple processes the ball was dropped. Not once but several times. This was the first and last time I will ever order from this company. Please don't fall for this company buy from Amazon instead. At least they guarantee their products and send you plenty of info about your orders. I will NEVER order from Brylane Home again. And BTW I found the same table on Amazon and ordered it through them instead.

I have been purchasing from this site for many years. On December 1,2020 I received a set of 8 curtains for my bonus room only one of them was a pink shirt in the black curtain bag. It had been intially bagged incorrectly and then bagged with the others and sent to me. I called to return it but needed the order number. Sadly I lost the original orderform. (Christmas) so I called again an tried to explain my situation. Spoke with a women with a heavy accent who could not comprehend what I was explaining to her. I went back to look up my account online and the site said my log on was incorrect. Changed my password, sent Bryland an e-mail and was told to call. (again) I did, repeat of send the item back etc. Went back to my account to try and get my order number again. And when I typed in my name, they put it in in all capitals so it would not accept anything. Sent another email. Sent photos. Same answer, send the item back and we will credit you and then you can reorder the item. This went on for awhile, and finally I called and asked for a supervisor and was told oops to late, we can not accept the item because It is past the return date. No matter how much I explained the situation I was told. Oh well sorry about your luck. Finally she said I am ending the call. And she did. I am now stuck with a bright pink shirt and odd number of curtains. I called or sent an email every week 9sometimes a couple of times) from the time I received them. Very lousy customer service. No help at all, just a run around over and over.

I purchased four wicker chairs from Brylane. When they came, one of them didn't have any legs. I called Brylane, and they said I needed to mail it back to them. I told them that I didn't find that acceptable, that it was their mistake, and that I wanted a full refund or a new chair sent to me. They directed me to go through a whole rigamarole of sending pictures, to which I received no reply. This all started on Sept. 7th. After three more tries of talking to customer service, having to retell the story, resend the pictures, asking for managers, being told they were busy but would call back, not getting the call... it started to feel like this is a system to get them out of taking care of their failures. One finally got through and they offered 50% of the cost of the chair if I didn't want to mail it back. Not only did they send me an unusable item that was supposed to be a part of a set, they won't fulfill their responsibiilties, and they give a six month runaround. Never going back. Don't let their cheap prices fool you, there is some kind of game afoot.

I ordered a storage rack for my sink. It was too big I sent it back and filled out the paper work and sent back to brylan theybin turn put a label on and shipped it back too me. I called and tried to explain what happen their customer service report. Insisted she had to send bar code to my phone and I explained I could not print it off finally had to get a supervisor who sent me an email that I could print and send the merchandise back. Sent back on august 29th and now they are telling me never received this. We aent it back ups through post office for which the man at post office took the package and said no okay this is a return. Now brylan is charging a late fee plus payment for merchandise I do not have and said needed to file a dispute which will take 90 days. Also when I called spent one and half hour on the phone and their supervisor was rude and hung up on me. Their customer service is rude. Their company is awful to deal with I will never buy from them again and plan to close my account. They have poor communication skills, bad customer relations, and supervisors who and staff that are not customer oriented.

Just a bad apple company. Long wait time for items when received we sent back. Has been 2 months and still no credit for the return. Buyer beware!