BrylaneHome

I placed an order January 2nd it came to $90.29. Two items were back ordered each $10.99. Credit card was charged $65.26 and now today $13.60 twice bring my total to $92.46. Now I'm paying $2.17 more than my original total. Watched my shipping confirmation and saw that I'm paying $1.50 in shipping for the 2 back ordered items. Why do I have to pay additional shipping when I was already charged $12.99 for shipping. The items being back ordered was no fault of mine. And $2.17 isn't much but imagine how many other customers they are also doing it to, that $2.17 becomes big money for them. Inquired and they actually had to nerve to say that their new shipping fees went into effect on the 4th of January and applied to my back ordered items. TOTAL CRAP. This company is dishonest.

On 7/16/2021, I ordered two umbrellas for my daughter's graduation party. After two weeks I decided to check the status of my order and found the FedEx tracking number was invalid. I contacted this company 3 to 4 times requesting a refund. As of today, I still have not received my refund. I will never order from this company ever again.

Customer Service? There is NONE! No one answers the phone, on-line chat did not respond and now is no longer available, email responses from Customer Service (if that's what they call it) does not address the issue and on and on. Ridiculous! Called the 915 number (Corporate Office? In El Paso?) Shockingly, a live person answered, gave the CPG 800 number but did not know where that office was located? What? Come On. Order cancelled! Unbelievable!

Purchased 2 outdoor chaise lounges, umbrella stand and umbrella. After hours of attempting to put together, the product was not made properly (predrilled screw holes did not line up) I gave up and asked for a refund. They only refunded one lounge as i had not opened the other. They did not want to have it returned either. Umbrella never came as it was on back order. Lost hundreds of dollars - went back and forth with customer service who offered 50% - which i did not take but ultimately that is what i got. NEVER ORDERING AGAIN. Let the buyer beware.

I wish I had read the company reviews before placing my order! I ordered the Florence oversized queen bedspread and two standard pillow shams and paid for expedited shipping. The reviews for the bedding were very positive. I signed up with UPS to receive text notifications on my shipment. When I didn't receive any updates, I contacted a UPS agent and was told to have the shipper file a claim. Upon speaking with a customer service representative and her supervisor from Brylane Home I was told that they would not file a claim for at least 30 days from the time my order was shipped. In addition I was told that a credit would not be issued for 30 days as well. Ultimately, I contacted my credit card company and filed a dispute with them. Brylane Homes was not interested in helping to solve my problem, remedy the situation or accommodate me in any form or fashion. I will never do business with Brylane Home again.

I ordered an item in the middle of December and have yet to see it. The tracking of the package said it was damaged in shipping and returned to the company. I assumed they would ship another one. I waited and waited and heard nothing so I called. Apparently their customer service is located in India, because that's who I talked to and he was at a loss of what to do. I told him either send another item or refund my money. He put me on hold and when he came back he said they would ship another, plus he tried to sell me something else. When I said no, he found another thing to sell. I finally just hung up. I still haven't heard a word about anything being shipped so I contacted the credit card company.

I'm sure they're doing this on purpose. I pay through online banking. They payment is made with plenty of time to spare yet over the past few months, they take too long to post it and give me a late fee. So last month I tried calling it in. I kept being directed through a worthless "survey", as if it were a recording on a loop. So once again, paid through my bank, and was once again charged a late fee. This month, I called customer service, and tried to make a payment with the agent's assistance. The agent could not enter the payment info correctly. Seriously, I must have given the information Ten Times!
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I ordered a bedspread and two days later I got an email stating that the product was not in stock. No information about when or if it would ever be in stock. They do not advertise a phone number to call because they don't want to talk. They go out of their way to hide any contact information except an internet form to fill out. It took an hour to find a number but I did and called. Got the run around on the phone. They said it was in processing and payment could not be returned. I don't know how it could be in processing if it is out of stock. I probably lost my money and the product. It is despicable for any company to take advantage of retirees or anyone during this time of Covid 19. We are all struggling but companies like Brylanehome and Fullbeauty brands are the most despicable because they use this time to take advantage of people stuck in their homes.

I placed an order that is apparently lost but each time I call customer service I get a different answer. I have been hung up on twice. Hopefully I will eventually get my account credited but regardless of the outcome I will never do business with this company again

I ordered a week ago and receive a email today saying my product is on backorder and I will not get it for like two months. I called the customer service and they said theres nothing they can do about it besides cancel when I need the product I ordered. There website is very misleading you will think your getting a product during a certain amount of time and then they'll send a email changing all expectations.

I was excited to order what they called Featherstone flamingos for my yard. They're not real Featherstone flamingos. They are made in China knock-offs. They faded within one week to a blanched white color.
I have two real Don Featherstone flamingos that have withstood direct sunlight for 3 months so far and show no signs of fading.

I order 2 items in the wrong color. I called and they cancelled the order for me. I was told the money would be credited back to my account. It's been a week and still no money. I have called 3 times and sent 2 emails. They didn't even know the correct department to send too, so I was transferred back & forth. I finally called the bank and they said it was under investigation!. I will never order from them again.

My Grandmother ordered curtains from this company. When she received them they looked completely different from the picture. Since they were different from what she saw in the catalog, she wanted to return them. When she called about the return they gave her the run around. I, then, called them. After 45 minutes on the phone with them they said that even though the item she received was different from the one in the catalog, it was her fault and she therefore could only get store credit or have to pay a $13 fee on $35 worth of curtains to get her money back. When I asked to what the fee entailed they said it was a "restocking fee." This company does not stand by their products nor do they respect their customers. We are never shopping there again, and I would discourage others from doing so as well unless you want to pay the company for messing up.

Recent purchase returned thought it was going to be easy until the fact I used PayPal they will not refund through PayPal unless they charge you 9.99 to issue refund. Returning through PayPal means that you get a credit to be applied to future purchases. But first you have to get the gift card number and it took me three phone calls to get that number finally was able to find some thing that I could buy to use the credit. Never intend to buy from one of umbrella companies again so sad because I loved Catherine's.

Not only is it very difficult to get a hold of anyone at this company, but when you finally do, they keep pushing the date further and further to when you MIGHT possibly get your order. They are horrendous! It should not take over a month for them to just start the process of working on an order, before they even ship it! Why are they so slow? I would never order from the again. A horrible company.

Purchased an umbrella which was very cheap and doesn't open right. Got nowhere with customer service. Transfered around and cut off several times. Also rude and uncaring. No resolve. I will never order from Brylane Home goods again. Also paid $33.98 in shipping. Buyer Beware. Vicki Rigney

Tried to cancel a item that's processing first in stock then seen backorder called no response email chat says I am wrong shipped can't give arrival date also can't cancel ok ill send back never again

This company does not stand behind anything they sell. You have 60 days from shipment for them to RECEIVE a return back. If it fails, doesn't work properly, or in any way requires repair after that, your problem.

You can spend $650 on an office chair, and have start degassing on day 65, oh well, you didn't return it on time. Would you like to order a new chair? Seriously? They don't even offer a discount on a replacement!

Stay away for your own good. Absolute WORST in customer service.

I know, buyer beware, but I thought the chair was a pretty color. Seriously, there are a LOT better websites out there.

I wish I've read reviews before placing an order. Placed an order 3 weeks ago, so far no updates. Almost impossible to reach customer service(they don't respond via emails nor pick up the phone, i was on hold for hours), after 2 days trying I finally did reach them via chat. But they were unable to cancel my order or give me any timeline. On top of that company charges for some rewards program, first $1.99 and after 30 days $14.99. So beware! I was able to cancel it after $1.99 charge via different phone number (*******549 in case someone else sees weird charge of $1.99). My cc was not charged for the order so i can't even dispute it yet...

Asked to stop order placed 15 minutes after placing. Was told no way they can do. Already in shpg. Order placed on 12/4/19 and I have not received anything. Tracked order delivering 12/17/19. Once placed you cannot stop. They should work & help customers. Family emergency no one home here. They just keep it coming. Never will shop with them again.

I ordered a chafing dish and received a peacock wind chime. After reading the return directions on the paper I see that they only return the money for the item returned and I will be charged $9.99 for shipping. I find that unacceptable especially when it is there error. They just take the item back and don't even offer to send out the correct item. Poor customer service. I won't be ordering another chafing dish from them.

I ordered a cabinet on 3/27/21 never got an update when i emailed customer service they said they couldnt cancel it was on the way and gave me a tracking number. 2 days later the tracking number is not valid, send another email and the same thing happens. They tell me they cant refund me until 4/30/21 even though they have given me not one but TWO fake traking numbers. NEVER buying from them again and I will spread the word as to how horrible they are. Covid or not, no need to lie. Give me my money so I can be done with you

I had ordered my curtains since 5/1/21 and still in back ordered. However, received an email stated if I don't call they will cancel after I have been waiting so long. I just called and waited 38 minutes before I spoke with someone and she was harsh and rude. I think this company can and must do better bcz they have great products and can implement a class for customer service how to handle any kind of calls. She was even madder than me.