BrylaneHome

Called to ask about an issue I had with a shipment. Was completely blown off with "call amazon call amazon". No helpful attitude no concern or care whatsoever then the guy hung up on me. Furious. I will get a refund never order from them again and continue to write bad reviewx on them and tell all my friends. Bad move buddy!

My order was placed on 6/12, and set to be delivered by 6/19. BrylaneHome has not moved an inch since then, and recently explained (without an apology) that I wouldn't get an update until 7/10. I called for more information, but was on hold for over 30 minutes! Let my terrible experience with this lackluster company be a warning for you. There are many more companies out there with a better level of quality all around. Please, don't waste your time with BrylaneHome.

DO NOT use this company! For household items use a company like Bed, Bath and Beyond or some other textile company. Their customer service reps are located in other countries, the language barrier is awful, therefore they have difficulty understanding you and you them. NEVER is there a supervisor or management person available. They give you every excuse under the sun as to why you can't speak to a supervisor. The company needs to be shut down! Comenity bank need to cease doing business with them by servicing their credit cards.

Website did not indicate that the item would take 20 days to ship. I have contacted the company 3 times regarding tracking my order and have gotten a different answer all 3 times. I still don't know where the item is, if or when it was shipped or when it will arrive (if at all), and I was told today that I could not cancel my order and get a refund because it's already been processed. I should have listened to my gut and stuck with known sellers/shippers.

I have used this company for a couple of years. Ordered a comforter payed over 100.00. Just washed it for the first time and it fell apart! They said it was over the 60 days. So they refused to do anything about it! I bought it in August! Just washed it last week! They would not even consider doing anything about this! They just lost a customer!

I brought a Dish drain was pleased when it arrived but within a week it started to rust. I made an attempt to return it and they offered me 20% off my purchase it shouldn't rust in one week. I also purchased a oversized double wardrobe with shoe storage. The material is so cheap and ripped shortly after I assembled it. This product did not match what I ordered from the catalog. I just paid this balance off and will never order anything from this horrible company it's simply horrible. Be warned don't order from this company.

Ordered a nook bench and table. When the order came it was just the table and the small bench. The corner bench that was portrayed in the picture didn't come with the package. No detail was mentioned about not coming with when I ordered the item, nor was it said that it would not be included. There was also a week where there was an issue shipping to my address that I was not informed about. I should if took it for a hint and not ordered it at all. Now I'm expected to may for the full shipping back to them and possibly only receive a gift card by their policy. I highly recommend NOT dealing with this organization at all and save yourself the headache and trouble that is more than what it is worth.

I have had good success in the previous years but this year has been a nightmare! Ordered new curtains for my house - took forever but finally got them. Next I decided new curtains for another room & when I received them, I only got 5 though I ordered 6. I was told by customer service that she couldn't send another curtain without charging me, even though the invoice enclosed with the order shows I was charged for 6! Why should I have to pay for their mistake? Good customer service would have said, ‘So sorry, ma'am, I'll get that 6th curtain to you overnight!' Very very bad - I hope to never deal with this company again.

I ordered the solar lamp post. Only one light worked even after a couple of days in the sunlight. I tried numerous times calling and sent several emails only to get a generic response unrelated to my questions. After several weeks I finally talked with someone who would send a return postage free label. It never came. After a follow up call I was told it's too late and I would have to repurchase the item again but they would give me a discount. Made it sound like it was my fault why they closed their phone lines for weeks and wouldn't return my emails.( probably due to Covid 19). I'm now stuck with a broken item that cost $89.00. I am angry because I have done a lot of business with this company to find out they treat their customers like this.

Purchased curtains advertised to be "Blackout" curtains. Took 3 weeks to arrive and when they finally do, I find out that a flashlight can shine right through then. They cant block out the street lamp outside my bedroom. Paid $8.99 postage for them to ship it to me, now they want $9.99 postage for me to ship it back if I want a refund. What a scam, they lie about the characteristics of their product, then force you to pay to return it. Recommend you do not shop at this site.

I am very dissatisfied with brylane home. They are giving customers a delivery date of about 7 to 10 day. The customer service supervisor is saying it will 20 business day which is a month's time. They are allowing people to order without giving them a honest time frame. Horrible business ethic.

Ordered an outdoor recliner. The frame was bent on one end and the screw holes were misaligned. Impossible to put it together. Called to return it and got the run around. Customer service at this company is customer avoidance. Will never do business with them again..

The outdoor rocking chair that I purchased was lovely to look at, but very uncomfortable. To pay $160.00 is way too much money to pay for an uncomfortable chair. The metal bar underneath her digs right into your thigh
I am very disappointed in this product.

Sale prices and promo codes are not always honored. For example, when you go to order on-line, promos from emails suddenly are not applicable. Poor and sloppy advertising. Prices and pictures on-line might not match actual product. Catalogue ads are more accurate. I've had no concerns with the quality of items received.

I purchased a sheet set that didn't have the pillow cases inside. It was a little over 60 days and the representative said sorry I can't help you, also they give you coupon codes that you can't use. Customer service gets a zero in my book and the company does Too!

Placed an orderr and cancelled because they could not deliver as originally stated. Called back during the day and placed order once again with an updated level of shipping. Told me I would receive order by 12/15. Received email message stating some items could not be shipped express and wouldn't ship until 12/16. Totally unacceptable. How do companies with such low standards stay in business. This was 1st and last time I'd ever dealt with Brylane. Very, very poor business practices.

I ordered 2 URNS for the front of my house. The Brylane website said that they were made out of resin and they are actually really thin plastic that warps and melts in the sun. They have only sent 1 so far after 1 month of waiting. I have bought Urns from Home Depot that are actually made from Resin. I guess I learned a very important and costly lesson about these types of websites run by crooks.

I bought a Christmas tree and they sent me the wrong tree so I called them and all i got was the run around I couldn't get anyone that could help me as they kept bouncing my calls to different people. I sent out various emails and when they finally replied they said will give me 50% off for this purchase which is not the one I purchase. I would have considered keeping it but the lights didn't work so I asked for a refund and that I like to return it and they never replied back until weeks later. To begin with the box was shipped and delivered opened. I sent several emails again and all they told me I couldn't return it. Trying to return a wrong item that they shipped to me and now they are telling me I can't. Horrible customer service and unethical business practice by this company - don't know how they are in business.

Horrible customer service! They will transfer you the same departments over and over again and then send you somewhere else. I had 2 people pretend they couldn't hear me and just hang up and I had to call again. I returned an item. Then I was charged for something else I never ordered and can't get anyone on the phone to resolve it. They need to stop using the company they are outsourcing with because their customer service is horrible. And took my original item over a month to finally arrive. Who needs a Christmas tree in January?

I ordered a set of chairs for $99 on sale for $59. The day I got them I decided I wanted to get a couple more sets. When I clicked on the Buy Again button, the price had jumped up to $299 on sale for $167. Over the course of several emails and calls, the price jumped yet again to $499 on sale for $165.
There is no excuse for this and they refuse to honor the original price even though I found their chairs on a different site for $119. They could have easily taken care of this and saved far more than they are fixin to lose, as I have shopped all of their sites at one time or another.
No more, not now, not ever.

They advertise promos and do not honor them. They say the discount is applied at checkout. By the time you find out they will not honor the discount, you have bought it. Sent an email to cancel the order two minutes after it was submitted and they said it was too late, it was already shipped.

I was told when ordering a particular item, that I would receive it within 7 days. It has been 21 days and the item still has not shipped. Not sure why because I have received no emails in regards to the delay. If there are issues I should at least receive apologies and a reason for the delay.

I ordered 2 Nutcrackers and only received 1 Nutcracker and another box with metal pieces in it (it looked like it could be parts to a stove or something). I called customer service and was told they would ship the other Nutcracker and to throw the metal pieces in the trash in which I did. Now they are charging me $7801 because I didn't return it.