• BuildZoom

BuildZoom

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Overview

BuildZoom has a rating of 4.0 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service, and top notch. BuildZoom ranks 3rd among Contractors sites.

  • Service
    80
  • Value
    70
  • Shipping
    18
  • Returns
    20
  • Quality
    65

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 87.9%
Positive
58
Neutral
0
Negative
8
35
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How would you rate BuildZoom?
Top Positive Review

“Fast Response”

Anne C.
6/7/24

I posted my job with its particular needs and within hours, I received two qualified candidates. This is after being told by higher ups that no one in the area could accommodate the time frame and jobs. Also very impressed with follow-up! Next time we have work to be done, I'm contacting BuildZoom first!

Top Critical Review

“False reviews”

J D.
8/28/24

A lady posted a false review on their website and they do not verify or require any evidence! They will not remove after asking many times and even providing evidence myself of the false claim! Now I have to pay for an attorney to have review removed because it is tied to a Google search with my name! Worthless company if you ask me!

Reviews (253)

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Thumbnail of user michellem1131
Florida
1 review
2 helpful votes
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December 11th, 2019

I had tried to get good contractors to come out. Most wouldn't show up, half never called back. When I just about gave up I found Buildzoom. Buildzoom helped me out and I'm forever grateful for this service. I was able to pick out of three contracting companies that actually wanted to do business and the one I went ahead with knocked it out of the park. Couldn't be happier and will tell my coworkers and friends about it.

Thumbnail of user christinew1833
Colorado
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

I used the best roofer in town! HRM Construction LLC has exceeded my expectations tenfold. The quality of the materials & work done was FANTASTIC! The PRICE was very affordable for the materials & work done. Of the ten estimates, no one matched HRM's quality work & experience. From beginning to end, they were in touch with me, even through every step of the installation! (How many folks would do this? Amazing!). From the start, HRM gave me full details of my roof status, details of exactly what was needed. HRM even showed me each item that would be installed. I really appreciated their full responses to all my questions. Prompt cleanup too. HRM has even served as roofing subcontractors for a number of other exterior work companies. HRM is certainly the way to go! I'm really happy I picked HRM Construction LLC and now take comfort in having a new roof that was done superbly. Feel free to get in touch with me if you have any questions about my experience with HRM.

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you so much for the glowing review! We’re thrilled to hear that HRM Construction LLC exceeded your expectations and provided you with fantastic quality and affordable pricing. It’s great to know that our thorough communication and attention to detail throughout the installation process made a positive impact. We truly appreciate your kind words about our work and cleanup, and we're glad to hear you're comfortable with your new roof. If anyone has questions about your experience, we’ll be sure to refer them to you. Thanks again for your recommendation!

Thumbnail of user bobw1196
Pennsylvania
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Easy to navigate for what I was looking for. Found multiple options and was able to narrow to a few options to choose from

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your review! We're pleased to hear that you found our site easy to navigate and that it helped you narrow down your options effectively.

Thumbnail of user stephanief1409
California
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

We hired Phaseworks Construction to build us a 700 Sq. Ft. ADU on our back yard for our elderly parents to move in. The staff helped us from the planning stages, city corrections, building phases to the final tenancy certificate. I wanna thank and highly recommend Manny (owner) and his team members who really made this dream come true. A big shout-out to Johnny and Julio who were in charge of our day to day ADU progress. ADU took 4 months to build, which coincided with what we were told was going to take on the planning stage. Manny was regularly inspecting work from time to time and communicated almost daily with us on what was going on, which reflected on his team. Highly recommend this company.

Thumbnail of user kelseyg187
Arizona
1 review
0 helpful votes
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May 13th, 2022

We used BuildZoom to find contractors to convert our garage to a studio including full kitchen, bathroom and in-unit washer/dryer. We loved our experience and would use BuildZoom for any future projects.

Service
Value
Thumbnail of user eugenem381
Texas
1 review
0 helpful votes
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December 29th, 2022

We had a major pipe burst from the freeze that damaged 75% of our Home
BH Construction Handled all of the work needed to get us back into our home and they even helped with the Insurance Claim process.
Great workmanship and will definitely use them on future projects.

Service
Value
Quality
Thumbnail of user jims2300
California
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

BuildZoom was convenient and easy to use. My contractor had said I could write a review if I wanted by going to his website and clicking on reviews. To write a review I was directed to BuildZoom and followed the straight forward instructions. No problem

Thumbnail of user joshuam1098
Washington
1 review
0 helpful votes
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June 16th, 2022

Buildzoom assisted us with finding the appropriate contractor and reviewing the bid. Buildzoom also helped us with dealing with the local county and navigating the building codes. It was beneficial to have them corresponding with the contractor to follow up on needed items in the bid process. I would recommend based on our experience.

Service
Value
Quality
Thumbnail of user aw534
Texas
1 review
2 helpful votes
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March 23rd, 2022

Not posted our reviews of a biz on their website, Chat refers us to Support email = no response dead end, NO review posted in weeks?!?!?
Insult to injury, their robo email ask the favor of a good review on line.
Replying to even robo = tar baby no response
I guess this is just a one-armed bandit slot machine cash cow unmanned.
A JOKE

Tip for consumers:
AVOID

Products used:
Posting a free review = dead end

Service
Value
Shipping
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Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hi A,

I'm sorry to hear your review wasn't accepted on our platform. If you could kindly email me at customersupport@buildzoom.com with the email address associated with your account, as well as a link to the contractor in question's profile, I would be happy to engage our content integrity team to take a second look at your review. If your review does not meet our content or community guidelines, they will be able to provide insight into how your review may need to be adjusted before it is posted.

Thumbnail of user raymondl649
Washington
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

O.T Bay Builders recently completed a home remodel for us, and I couldn't be more delighted with the outcome. They tackled three bathrooms, a new kitchen and dining area with new flooring, cabinets, countertops, and a stunning backsplash, as well as a fireplace renovation. Their designer and architect played a crucial role in helping us make material selections, and their expertise truly shone through. The final result is nothing short of amazing, and we've been receiving compliments non-stop about how beautiful our home now looks. What truly sets O.T Bay Builders apart is their professionalism. Having worked with several contractors in the past, I can confidently say that O.T Bay Builders stands out as one of the most professional and reliable teams I've had the pleasure of hiring. If you're considering a home remodel, look no further than O.T Bay Builders – they are top-notch!

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your glowing review! We’re thrilled to hear that you’re delighted with the outcome of your home remodel and that O.T Bay Builders exceeded your expectations. It’s wonderful to know that their expertise in tackling the various aspects of your project, from bathrooms and kitchen renovations to the fireplace and flooring, has resulted in a beautiful transformation of your home. We’re especially pleased that their professionalism and reliability stood out to you. Your recommendation means a lot to us, and we’re here to help with any future projects you may have.

Thumbnail of user brandonm1328
Arkansas
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Absolutely easy site, great to navigate and find builders and contractors in the areas we require for ourselves and clients.

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your review! We're glad you found our site easy to navigate and useful for finding builders and contractors. We appreciate your feedback and are happy to help with your needs!

Thumbnail of user vasylb5
New York
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Bathroom renavation was quick and painless. I'm very grateful to Amir and Sean in person.

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your review! We're glad to hear your bathroom renovation was quick and painless. Amir, Sean and the team appreciate your kind words!

Thumbnail of user teresad558
Arizona
1 review
4 helpful votes
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March 30th, 2022

I hired Grace Creek Construction off of your web site. Andrew Schmit is the owner. Found that he had his business under another name, Diamond Flooring and Remodeling. He left my bathroom remodel incomplete but took my money. I found a review from 2017 where he did the same thing to another home owner. Started the job and then stopped showing up or returning calls. The few times I was able to get through to him he stated medical issues. The review on porch.com/roanoke is the exact same experience I had with him. This man/company should not be listed or referred for any job. If you don't want to experience being taken for your money and incomplete work. DONT USE HIM. QUIT ADVERTISING HIM!

Service
Value
Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hello Teresa,

We are very sorry to hear about your experience with this contractor that you found through our platform. We take these claims very seriously, and so I’d like to gather as much information as possible on the situation. Can you reach out to us by emailing customersupport@buildzoom.com so we can gather more information on your situation. Please include the email address you used to sign up for your BuildZoom account, as well as your first and last name. We look forward to hearing from you.

- The BuildZoom Team

Thumbnail of user nathaly.daza.austin
Illinois
1 review
0 helpful votes
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January 29th, 2024

Thanks to the information on this page I found the painting company that renovated my entire house, Red Hot Chili Painters LLC, they did a great job on my house and I found them through this incredible page

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thanks so much for the lovely feedback, Nathaly! You're the best

Thumbnail of user larissam72
Arizona
1 review
5 helpful votes
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September 23rd, 2022

They will pressure you and call you to pay for a premium deal, then right when you send the money it's over with. Those are all false promises they're telling you. Once you send them money it's non refundable and they DONT CARE.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hello Larissa,

We would love to learn more about your issue, can you reach out to us at customersupport@buildzoom.com? We are unable to locate any records that match your first name and last initial.

When a client chooses to purchase Premium Services, we schedule a Kickoff Call within a few days of the purchase with the client and our project management team who will provide an overview of the Premium Services and learn more about your project. After that, we start to source contractors for your project.

We handle refund requests on a case-by-case basis, and it usually becomes non-refundable if we've put in a fair amount of effort working with contractors directly to acquire bids. This is also the reason we split the cost of Premium Services into multiple invoices, and you only pay when a stage of your project is complete. Since we've completed the work, that invoice is non-refundable but you can cancel any future invoices if you decide you no longer want the services.

However, if you paid your down payment and haven't received a Kickoff call, please let us know by reaching out at customersupport@buildzoom.com.

Thumbnail of user davedlremodeling
New Jersey
1 review
1 helpful vote
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August 26th, 2023

Received a contractor through buildzoom.cvom.
Started and messed up the slab. Took a good deposit and has since fallen off the face of the earth.
Buildzoom is impossible to get ahold of and when you nget an email it is a bopiler plate copy.
There is no phone number that they actually answer.
I woul highly recommend that people stay away from this company.

Service
Quality
Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hello Dave,

First and foremost, I am sorry that this was your experience with a contractor found on BuildZoom. I'd like to point out that contractors are not employed by or affiliated with BuiildZoom. BuildZoom serves as the largest database of contractors in the U.S. to help property owners find contractors in their area to help with their project. I would like to initially address your comment on the contractor and then on getting in touch with BuildZoom.

What you're describing is the exact type of contractor behavior that we don't condone. I would highly advise you to leave an honest review on the contractor's profile (near the bottom of the profile) to help ensure others are aware of their behavior. Also, as a precautionary measure, we will block this contractor from receiving additional leads from BuildZoom and launch an internal investigation. We would be happy to provide some regulatory recommendations that you could use against this contractor. Please keep an eye out for a message from our Escalations team shortly.

It seems as if our support team was quite responsive once we received notice that this was happening, just about one week ago. It looks like they are currently working through your case and are connecting you with our escalations team at the moment. If any other concerns or questions arise, please feel free to reach out to support@buildzoom.com and we'd be happy to help out.

Thumbnail of user donm845
North Carolina
1 review
0 helpful votes
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May 27th, 2022

In this crazy environment of the housing market, my wife and I thought we would try building our retirement home. I wouldn't suggest building a house in the best of times. It was not easy finding a competent builder that wasn't way over priced. BuildZoom has a very professional staff that listens to what you are saying and than matches you to builders in the area you are building. As well as builders that understand what you have in mind for your new home. We have had a wonderful experience with BuildZoom, we were able to find a great builder at a competitive price!
We recommend them to anyone looking for a builder. We hope this has helped you in your search for a builder.

Thumbnail of user donnah2633
Pennsylvania
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

We are very pleased with the installation of our walk in shower. The installer (Bud Glasby) did a excellent job, he explained everything he was going to do, and did very neat work, everything was cleaned up. We are very satisfied with the service. Would recommend Fogal Point to anyone and Bud Glasby.

Service
Value
Quality
Thumbnail of user spencerp97
New York
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

Rabbit Roofing exceeded our expectations in every aspect. Their commitment to quality, transparency, and customer satisfaction makes them the best choice for any roofing project.

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your wonderful feedback! We’re thrilled to hear that Rabbit Roofing exceeded your expectations and that you found their commitment to quality, transparency, and customer satisfaction exceptional. It’s great to know that you consider them the best choice for roofing projects. If you have any future needs or require further assistance, please feel free to reach out.

Thumbnail of user stanislavp10
California
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

I found my HVAC contractor on a BuildZoom and can't be happier with it.
Thank you for providing this great service.

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your feedback! We're thrilled to hear that you found your HVAC contractor through BuildZoom and are happy with the service. We appreciate your support!

Thumbnail of user marciam501
Massachusetts
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

I found BuildZoom easy to use and potentially helpful. On the other hand, caveat emptor. Online reviews are just a supplement to that old reliable, "word of mouth."

Thumbnail of user y.f.z
California
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Six Sigma Construction played a pivotal role in our new building project from inception to completion. Their expertise, attention to detail, and commitment to delivering a top-notch result were truly remarkable.

Right from the initial consultation, Six Sigma Construction stood out as a reliable and knowledgeable partner. The team manager, Ronnie, is a seasoned expert in the realm of construction, bringing a wealth of experience and an unwavering commitment to professionalism. He carefully considered every aspect, providing valuable insights and suggestions to enhance the project's functionality and aesthetic appeal. The whole team's responsiveness was commendable, fostering a sense of trust and transparency.

The pricing and value provided by Six Sigma Construction were fair and reasonable. They provided a detailed and accurate estimate upfront, and there were no surprises or hidden costs throughout the project. Considering the exceptional quality of their work, their pricing was more than justified.

We deeply appreciate your dedicated efforts in bringing our cherished dream to fruition. Your hard work has truly made a difference. Thank you!

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your wonderful feedback! We are thrilled to hear that Six Sigma Construction played a pivotal role in your building project and that you are pleased with the results. It’s great to know that Ronnie and the entire team provided valuable insights, maintained professionalism, and ensured transparency throughout the process. We’re also glad that you found our pricing fair and reasonable, with no surprises. Your appreciation means a lot to us, and we’re grateful for the opportunity to bring your cherished dream to fruition. If you have any future projects or need further assistance, please don’t hesitate to reach out.

Thumbnail of user joem2976
California
1 review
2 helpful votes
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June 30th, 2023
Verified purchase

I did not send a review, I complained that you were using my name and other information, and associating it and me to a business that I never had! I an now over 65 and retired from the plumbers union, I retired 6 years ago. A person can have their pension put in jeopardy before they reach full retirement age if they are running and advertising a plumbing company on the side. Also the IRS MIGHT WANT THEIRS SHARE OF THE PROFITS. So since you don't pick up your phone I HAD CALL THE BETTER BUSINESS BUREAU, and to my good fortune they picked up. SO GET MY NAME OFF YOUR WEB SITE, so please, thank you.j

* BuildZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hi Joe,

BuildZoom partners with over 2000 building departments and contractor license boards across the United States to maintain a database of almost 4 million contractors. Similarly, we receive permit data from city or county building departments, which is all public data. We pull this permit data every day to ensure we have the most updated information for all of our contractors.

I understand that you are concerned about having your name tied to a business profile. I can assure you that this is no longer the case. We have deleted this profile and any data correlating to you. I hope that this clears everything up, and if you do need to reach us about anything else, please feel free to reach out to support@buildzoom.com.

Thumbnail of user tanyam360
California
1 review
19 helpful votes
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September 12th, 2021

I did not know how to go about building our custom home. BuildZoom offered assistance and I had the worst imaginable experience that cost me a lot of time and money. If you are reading this please beware: BuildZoom is a total scam. They promised a lot delivered worse than nothing. I wasted tons of time and money and ended up where I started. They connected me with an architect that designed a very expensive house, twice over the budget that I planned for and almost twice the size I asked for. It took over a year to get this design from him which required tons of adjustments and the final one provided did not have all the necessary components, such as plumbing for example. Everything he designed was overly expensive and a lot of stuff was unnecessary and uncalled for. I got no help with selection of a contractor, and all contractors offered by BuildZoom were poorly qualified to build a custom home (specializing instead in solar panels, windows, improvements, etc.). Total nightmare, so I had to find my own contractor. When I complained, I was told that they will take care of it but never received a call back. Their employees come and go and the ones I dealt with were not paying attention to my project.

Tip for consumers:
Do not use BuildZoom, it is a scam

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Value
Returns
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Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hi Tanya, thank you for sharing your feedback.

I'm sorry to hear you had a poor experience. I understand you are already working with our Construction Engineering team's manager to sort through this situation. I have forwarded him this information in order to expedite an amicable resolution.

Thumbnail of user lauram3626
Florida
1 review
1 helpful vote
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June 1st, 2023
Verified purchase

We had a great experience with BuildZoom! They took us through the process of finding a contractor to help us renovate our home that was flooded during Hurricane Ian. They helped us through all the hurddles with FEMA, Insurance, and all the hoops we had to go through to finally be in a postition to hire a contractor to put our home back together. After 8 months we have finally signed a contract and are on our way. A special thanks to Sydney and Alex who were available to answer all out questions and they did a lot of research for us in the process. We are so thankful to have had their knowledge to help us finally get to this point. I would recommend them to anyone looking to find a contractor to help with a project.

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Thumbnail of user richardl729
Customer S.
Typically responds within 7 days

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