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BuildZoom has a rating of 4.0 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service, and top notch. BuildZoom ranks 3rd among Contractors sites.
This company responds to reviews on average within 7 days
I posted my job with its particular needs and within hours, I received two qualified candidates. This is after being told by higher ups that no one in the area could accommodate the time frame and jobs. Also very impressed with follow-up! Next time we have work to be done, I'm contacting BuildZoom first!
A lady posted a false review on their website and they do not verify or require any evidence! They will not remove after asking many times and even providing evidence myself of the false claim! Now I have to pay for an attorney to have review removed because it is tied to a Google search with my name! Worthless company if you ask me!
My husband heard about a service known as BuildZoom who partners consumers with local contractors for large and small scale home remodel projects. He placed a call and was connected with *. * asked several questions about the project scope and indicated he would locate three contractors with excellent references in our area and call us back within a week. He also stated he would make contact with the three companies on our behalf to set up appointments for them to come to our home and discuss our design ideas.
As promised within a week, we received a call from * with three company names. He reviewed the history of the three companies as well as provided reference information. We were comfortable with * contacting all three companies to schedule home appointments.
We only received a call from one of the contractors. We never heard from the other two. In the meantime, we located two other contractors from other resources and felt comfortable with the number of companies we had in line for estimates on the large scale kitchen remodel project.
We met with the one contractor and were extremely impressed with how they listened to our design ideas and offered excellent recommendations to meet our project goals. The next step was to select cabinets and countertop so a bid could be completed and presented to us. We did make our selections.
* called us shortly after the initial contractor visit and asked how we felt about the interaction. We expressed how pleased we were with the contractor as well as the BuildZoom service. Shortly after this communication, all contact with the contractor ceased. We attempted multiple times via phone, emails and texts to receive a status on our remodel project. We also made attempts to contact * and received no responses from him or another representative of the organization.
We have no indication as to where the disconnect occurred and we are extremely disheartened by the lack of communication from *. We can't imagine what type of organization of this nature would drop the ball like BuildZoom and * did.
We would never recommend BuildZoom.
*Personal information redacted by admin
Tip for consumers:
Be cautious of the service offered. The pressure to upsell is heavy and if you don't purchase the additional services, you receive no service.
Products used:
Consultative
There is a great deal of helpful information on this site. It really helps someone make a decision.
Thank you for your feedback! We're glad to hear that you found the information on our site helpful in making your decision. If you have any more questions or need further assistance, please don't hesitate to reach out. We’re here to help!
Buildzoom has proven to be a valuable platform for connecting homeowners with qualified contractors. As someone who recently used the service to find a contractor for a home renovation project, I found the platform to be user-friendly and effective.
One of the standout features of Buildzoom is its extensive database of licensed contractors. The platform allows users to search for contractors based on their location, project type, and budget. This makes it easy to find professionals who match the specific needs of a project. The detailed profiles of contractors, complete with reviews and ratings from previous clients, provided valuable insights into the reputation and quality of their work.
The bidding system on Buildzoom is a great way to ensure competitive pricing. Contractors submit bids for projects, allowing homeowners to compare quotes and choose the option that best fits their budget. This transparency in pricing is a significant advantage, especially for those who are working within specific financial constraints.
The communication tools on the platform also contribute to a smooth and efficient process. The messaging system allows for direct communication between homeowners and contractors, facilitating clear and timely exchanges of information. This feature proved invaluable for discussing project details, asking questions, and clarifying any concerns.
However, the platform could benefit from more robust project management tools. While the communication features are helpful, having additional tools to track project milestones, timelines, and budgets within the platform would further enhance the user experience.
Buildzoom's customer support was responsive and helpful throughout the process. Any questions or concerns were addressed promptly, and the support team demonstrated a commitment to ensuring a positive experience for users.
In conclusion, Buildzoom is a reliable platform for finding and hiring contractors. Its user-friendly interface, extensive contractor database, and transparent bidding system make it a valuable resource for homeowners seeking to embark on home improvement projects. While there is room for improvement in terms of project management features, the overall experience with Buildzoom was positive, and I would recommend it to others in need of reliable contractor connections.
Products used:
General Contructor
I attempted to utilize the services of BuildZoom. After filling out my request for services I immediately received a phone call and text. I spoke with the gentleman for nearly: 45 minutes and he assured me that he and his company were confident that they could find me at least 3 builders formy project. I was given the name of the contract who would be personally handling my recruitement of the contractors. The managing agent's name was Adrian. I spoke with Adrian relatively briefly as he stated that the first guy, who's name slips me right now, had taken excellent notes of our previous conversation. The first guy made a follow-up call to obtain my assessment of my conversation with Adrian.
I was to have received my list of the 3 qualified contractors within 4-5 business days. However, that didn't happen. The first guy asked if I would 'hold off' on me moving forward with hiring another contractor before they could find one for me. It was a mistake to agree.
Once I, finally, did hear from Adrian he informed me that he only found one contractor as the others within their system did not have high enough satisfaction ratings. He told me that the single contractor was already scheduled to meet with me at 8:00 a.m. the following Wednesday morning. However he indicated that he WOULD continue to search for qualified contractors to complete my request. He also asked if there was any additional work I needed to have performed at my building and I told him that there were not. He assured me that I would hear back from him very soon as we were approaching the Wednesday morning appointment.
NO CALL! NO SHOW! NO ANSWER! NO FOLLOW-UP!
NOT ANOTHER WORK OR CALL FROM BUILDZOOM.
BEWARE OF POSSIBLE COMPLETE WASTE OF TIME!
Tip for consumers:
DON'T WASTE YOUR VALUABLE TIME WITH BUILDZOOM!
Products used:
They are a service based provider.
Hello Carmon,
Looking into our records we found that someone from our team reached out to you to discuss your project and we learned that you found an engineer and asked us to never call you again. First, we apologize that it took longer than expected for you to hear back from someone at BuildZoom and for the no-show that occurred from the engineer we found for you.
We’d like to clarify a few things to help provide some context on your situation - we do not have our own network of engineers. We partner with building departments and contractor license boards to maintain records of over 3.8 million licensed general contractors and builders. When a property owner needs help finding a contractor, we help source one in their area by sharing details of their project with local contractors and coordinating appointments.
However, you were looking for a structural engineer and we don’t maintain records of engineers in our system, which makes it very challenging for us to source for one. The reason for our team member’s call yesterday was to clarify that for you. Despite that, we still attempted to find you one as a good faith effort. We’d also like to reinforce that the service we provided you was free — so you were not charged for the effort we made to find you an engineer. We understand that it required an investment of your time speaking to us on the phone and waiting to hear back.
We’re glad to know that you found an engineer, if you are ever in need of a general contractor or builder, we can assure you that the experience of finding one using BuildZoom is significantly better because that is our focus.
Very easy to use this site. Recommend to anyone looking for a reputable contractor.
Thank you for your feedback! We’re glad to hear that you found our site easy to use and that you would recommend it to others looking for a reputable contractor. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Very easy to use and the staff members are very responsive. I love BuildZoom!
Buildzoom helped me find a reputable contract with reasonable prices near me!
They are really good and provide a good services through on them
BuildZoom is a great platform for reliable contractors.
Thank you for your positive feedback! We’re glad to hear that you find BuildZoom to be a great platform for finding reliable contractors. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Great company. Helped me get a contractor quick and easy. Everything was smooth and easy.
Thank you for your positive feedback! We're delighted to hear that you had a smooth and easy experience finding a contractor through our service. Our goal is to make the process as quick and hassle-free as possible for our clients. If you need any further assistance or have future projects in mind, please feel free to reach out.
BuildZoom service is very helpful. Especially if you're thinking to hire a custom home builders.
Thank you for your feedback! We’re pleased to hear that you found BuildZoom’s service helpful, especially for hiring custom home builders. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help with all your home building needs!
Great customer service, one of the best I've encountered.
Thank you for the wonderful feedback! We’re thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we’re pleased to know we met your expectations.
Received recommendations and referrals and very pleased with the outcome.
The professionalism and customer service was top notch. Thanks
Extremely friendly and very pleasant to work with!
Got 3 quotes on an electrical breaker run for new panel to our spa.
Job made easy!
This app is one of the best for finding jobs, I'm having a great experience and very satisfied
Quality and easy website. Perfect to find the right contractors.
Buildzoom reached out & were super nice after my kitchen renovation review
Gain trust and grow your business with customer reviews.
Hi Debbie, I greatly apologize for the gap in communication. I would be happy to address your concerns and reconnect you with one of our project consultants to regain momentum on your project. Please email me at customersupport@buildzoom.com. Thank you.