• BuildZoom

BuildZoom

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Overview

BuildZoom has a rating of 4.0 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service, and top notch. BuildZoom ranks 3rd among Contractors sites.

  • Service
    80
  • Value
    70
  • Shipping
    18
  • Returns
    20
  • Quality
    65

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 87.9%
Positive
58
Neutral
0
Negative
8
35
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How would you rate BuildZoom?
Top Positive Review

“Fast Response”

Anne C.
6/7/24

I posted my job with its particular needs and within hours, I received two qualified candidates. This is after being told by higher ups that no one in the area could accommodate the time frame and jobs. Also very impressed with follow-up! Next time we have work to be done, I'm contacting BuildZoom first!

Top Critical Review

“False reviews”

J D.
8/28/24

A lady posted a false review on their website and they do not verify or require any evidence! They will not remove after asking many times and even providing evidence myself of the false claim! Now I have to pay for an attorney to have review removed because it is tied to a Google search with my name! Worthless company if you ask me!

Reviews (253)

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Thumbnail of user christinel1859
Nebraska
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

I was having a very hard time with my job and then ran into a situation with friend relationship that after speaking with Alex and hearing great words helped me with taking a better look at things. I have been able to look and listen and the negative is leaving the space in my head and I am feeling so much better. Alex made it so easy to open up and talk. Appreciated the prayers...

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for the feedback. We appreciate your business!

Thumbnail of user rons1642
Arizona
2 reviews
0 helpful votes
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January 29th, 2024

Intelligent Designs takes one through the complete order of purchasing and understanding just what is available in this industry. The process of what is needed for your project is completely explained. I felt there were no unturned explanations left to be explained. I was very impressed by their presentation!

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for everything, Ron! We appreciate the kind words and we appreciate your business.

Thumbnail of user thomasa1798
Washington
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

So happy that I found Buildzoom for my contractor search. Very refreshing to find a site that finds the contractors and arranges the contacts. I will continue to use only this site for contractor in the future.

Service
Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your great review! We're thrilled that BuildZoom has made your contractor search easier and more refreshing. We’re happy to be your go-to site for finding contractors and look forward to helping you in the future!

Thumbnail of user isana
Texas
1 review
0 helpful votes
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January 23rd, 2024

"I have used BuildZoom for several projects to hire subcontractors and I am very happy with the licensed and professional subcontractors I have found. However, it's still important to thoroughly check their background and obtain additional references to ensure that you choose the right contractor for your project."

Service
Value
Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your feedback! We're glad you've had positive experiences with the subcontractors found through BuildZoom. We agree—doing additional checks and gathering references is always a smart step. We're here if you need any further assistance!

Thumbnail of user rayp566
Washington
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

I needed hard packed snow moved so I can get pback to my fuel tank some more fuel, I deliver it. Buildzoom has the contractors to get hard packed snow moved. Professional, conversational, and this is important, contractor shows up when they say they will, priced well, does a great job andBuikdzoonm has many contractors ready to help and w their skid steer folks, that is priced reasonably

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your review! We're glad BuildZoom helped you find a contractor for moving hard-packed snow. It's great to hear that the contractor was professional, timely, and reasonably priced. We appreciate your feedback and are happy we could connect you with the right help!

Thumbnail of user stephenv660
Colorado
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Very helpful with my experience trying to get my company off the ground what can I say how nice is it for people to help and I would recommend this company to anybody any other company for sure it's very easy to navigate through the site and they don't ask for money up front just when you get paid through your work I would definitely recommend this to other employers thank you Steve Vetters

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your kind review, Steve! We're thrilled to hear that BuildZoom has been helpful in getting your company off the ground. We're glad you found our site easy to navigate and appreciate our payment process. Your recommendation means a lot to us!

Thumbnail of user tgreen
California
1 review
0 helpful votes
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January 29th, 2024

BuildZoom provided our non-profit organization with all the information we needed to get our tenant improvement project in motion. We were able to compare and contrast multiple contractors with summaries, photos of completed work, and testimonials from previous customers, all within a few days of reaching out. BuildZoom also lead introduction meetings so that we could build rapport with possible contractors. Communication was thorough and they ensured all of our questions were addressed in a timely manner. I would recommend BuildZoom's services!

Service
Value
Thumbnail of user boroffr
California
1 review
0 helpful votes
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January 29th, 2024

This company was easy to deal with in trying to find an indoor painter. They put us in contact with multiple painters and building contractors. We ended up using our previous painter who just came out of retirement but got no pressure from BuildZoom when we let them know.

Thumbnail of user laurashiffrin
New York
1 review
1 helpful vote
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December 24th, 2023

As someone who was completely new to home renovation projects - large or small - I really appreciated that Sydney and others at BuildZoom took the time to educate me about the many facets of construction / redesign with which I was wholly unfamiliar. They helped me stay on track while also working around my schedule and didn't rush me or push me to make decisions until I felt comfortable. When it became clear that scope of my needs were different than initially anticipated and were more than a builder alone could accommodate, they also found a designer to work with me on the aesthetic of my project. They also facilitated communication with my condo board about certain details of the contract that I didn't have the language to adequately explain. I'm really grateful for all the patience, education, and support they provided.

Service
Value
Thumbnail of user danaa320
Washington
1 review
0 helpful votes
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October 5th, 2022

They provide a great service. I was able to leave a review for our contractor there.
My husband and I would highly recommend Felipe Vargas Construction in the Seattle /Eastside area, and his crew. He built us a beautiful patio awning, stairs and new cement patio for our new hot tub. He did such an excellent job we hired him to put new piers under our home and repaint and fix siding on the outside of our home too. Then asked him to help us remodel a bathroom too. He doesn't finish until you are completely happy. He helped us from July through September 2021
The Dawes Family in Kenmore

Service
Value
Quality
Thumbnail of user saraj616
Massachusetts
1 review
0 helpful votes
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January 29th, 2024

BuildZoom helped me get my project done! The team was helpful at providing options for contractors and also providing information so I could decide who would be a good fit. They followed up regularly to make sure I was satisfied, had the information I needed, and that I was happy with my contractor. I definitely preferred using BuildZoom to other sites I've used in the past for home projects. I would use BuildZoom again.

Service
Thumbnail of user carolynw1225
District of Columbia
1 review
0 helpful votes
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January 29th, 2024

Our experience with Nexxt Home Builders, LLC. has been great! We did have a slow start because of the restrictions of our county, but once they started, the build has been moving right along. The workers have been very neat and are here getting the work done the entire time they are working! Ali and his staff have been very upfront with all that they have informed us and answered any and all questions we may have. We are so excited to see the completed project!

James and Carolyn Williams

Thumbnail of user joeastrue
Oregon
1 review
0 helpful votes
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January 29th, 2024

Acquiring a new home, eventually- or right away- you are going to need some things done, but in an unfamiliar area, it can be challenging to know which contractors to trust, and who does the kind of work you are looking for. I am so glad that I found BuildZoom, it helped me feel more confident that I was evaluating the right installers for an EV charger, who understand and have experience working in my community, with all of the local requirements.

Products used:
Web-based local contractor information

Service
Value
Quality
Thumbnail of user nathaniac
Missouri
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I wanted to leave a review for a job well done for a small company who needs it and build zoom helped me do that.

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your review! We're thrilled that BuildZoom made it easy for you to leave a review for a small company that did a great job. Your support helps small businesses thrive!

Thumbnail of user rockyr423
California
1 review
0 helpful votes
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January 29th, 2024

Nick & Eddy from NBM Construction did a fantastic exterior paint job with attention to detail like removing lights, sunscreens and house decorations. This is something our previous 3 contractors failed to do. NBM was the overall best choice for our budget. They were punctual, courteous and explained each step of the 8 day process. Thanks NBM!

Service
Value
Quality
Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for your wonderful feedback! We’re thrilled to hear that Nick and Eddy from NBM Construction did a fantastic job with your exterior paint project and paid meticulous attention to detail. It’s great to know that their punctuality, courtesy, and clear explanations throughout the 8-day process made a positive impact. We’re pleased that NBM Construction was the best choice for your budget and that they exceeded your expectations. If you need any further assistance or have future projects, please don’t hesitate to reach out.

Thumbnail of user charliem375
Maryland
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Who do you turn to on a Sunday afternoon when rain drops are dripping from your bedroom ceiling? In my search for someone, anyone, I came across Brooke at Buildzoom. Though a look see revealed the source of my problem, which was repairable, it could have required more urgent attention. After waiting for favorable weather a few days later was able to reseal with asphalt and ensure that process was adequate. September 24,2023

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Thank you for sharing your experience with us. We’re glad that Brooke at BuildZoom was able to assist you in addressing the issue with your ceiling and provide guidance on the repair process. It’s great to know that you were able to resolve the problem effectively, even with the challenges posed by the weather. If you need any further assistance or have future projects, please feel free to reach out.

Thumbnail of user dawnj353
Philippines
1 review
0 helpful votes
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November 2nd, 2022

I had the BEST experience working with our designer, Joe. He was super accommodating of all of the inspiration pictures I sent to him. He brought my kitchen vision to life! I will definitely be coming back when we are ready to upgrade our bathrooms. We also got several quotes from other cabinet companies, and this was the best price!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marys5711
Pennsylvania
1 review
0 helpful votes
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May 2nd, 2023

We have an old house and needed a new trapdoor with ladder installed to make it possible to do the work of putting a heat pump and HVAC system in our attic. I was dreading what I was thinking could be a long search to find an available contractor and was very happy to find that I could list the job with BuildZoom.com. Within 24 hours several of their vetted contractors contacted me and set up appointments to come to the house to give us bids on the work involved. The job is now being done within the week of our posting.

Service
Value
Quality
Thumbnail of user donnam3580
Pennsylvania
1 review
0 helpful votes
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May 2nd, 2023

I called James Boden Electric the afternoon of 3/13/23 because my gas hot water tank began leaking and I wanted to replace it with an electric one. I needed him to install an electrical line from my box to the tank. I asked him if he would be able to actually replace the tank and cap my gas lines and he said he could. He quoted a very reasonable price right over the phone. Jim and Eli showed up on 3/14/23 after picking up the tank for me. He even removed an old gas heater in my garage that didn't work and capped that gas line without any additional cost. He was done in 3 hours. They were very nice, thorough and professional. I would recommend them.

Products used:
Electric Line, Electric Hot Water Tank, Pan for underneath.

Service
Value
Thumbnail of user sherif107
Idaho
2 reviews
0 helpful votes
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May 22nd, 2023
Verified purchase

We have used Justin for several big and small projects. He's built an outdoor kitchen, awning, installed windows, built a shed etc. He does quality, high end work at fair prices. We'll continue to use him in the future.

Thumbnail of user jeanetter474
Massachusetts
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

My 50 year old free-standing garage was in need of rehabilitation-- not a big job, but not small either., plus I wanted to create a workroom within the garage. BuildZoom was instrumental in helping me find a reputable construction company. I went with Construction Plus. They did a great job. It all worked out very well.

Thumbnail of user rebeccas1529
Montana
1 review
4 helpful votes
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July 7th, 2021

Contractors are IMPOSSIBLE to hire in Montana right now, plus I'd never hired one and didn't know the process. I figured "sign up for this and see a list." Instead, I signed up and almost immediately had an email from an actual person, asking for information about the project and personally finding a list of suitable contractors. (That list included one name only, not several, but as I mentioned, most MT contractors are working two years out now.) She followed up. Followed up again. When I hired the contractor, they offered to review the contract and pointed out where things were fuzzy.

He's been doing a really nice job, by the way. Slow, but that's pandemic for you: shortages of everything.

I was shocked by helpful BuildZoom was. I wouldn't have a new dining room and kitchen right now. I'd still be contemplating how to start.

Products used:
Help finding a contractor at no cost.

Service
Value
Quality
Thumbnail of user markr3509
California
1 review
6 helpful votes
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October 7th, 2023

I have tried for 3 weeks now to get the false and slanderous statements made about me and my company removed from their site! Mistakes happen, I get it, BUT after numerous emails to their "customer support" group to address my situation, I've only received their standard response of "someone will be contacting me soon", then followed up by asking if I want to sign up with them! Heck no! If I can persuade anyone to not do business with this company, I will be happy! I will follow up with legal action against them because they help support fraudulent and false information!

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hi Mark,

We have rigorous checks in place to ensure that accounts on both sides of our marketplace (contractor and property owner) are valid. For security reasons, we unfortunately cannot openly provide our method for evaluating reviews since it does open us up to a risk of having people actually trick our system into falsifying reviews, or having this information leak out to enable others to do so. We do have a process of evaluating new reviews to ensure they are real people, and I can verify that we have a high review reject rate because of it. If anything suspicious or concerning is every identified, we'll investigate it internally.

When a contractor claims their profile, they can make corrections and updates to their information in order to validify it is a real company. Additionally, contractors can dispute any reviews they receive on BuildZoom if they believe the review is falsified - they can do that after they claim their profile, log in to their account, and submit a dispute through the dispute portal. If we find that the review is illegitimate or the person doesn't respond, we will leave it off your profile. While our investigation is occurring, we will take off the review, and if the person responds, the review will be placed back on the profile. We are not in a position to validate whether it is right or wrong, we can only validate that it is a real person.

We first received your inquiry on August 21st, claiming that there are false reviews on your profile. One of our reps has been in touch with you concerning this issue multiple times throughout the few weeks your case has been open and has relayed how you are able to dispute this review on your profile. If you believe that one or more of the reviews on your profile are false, we ask that you please submit a dispute by going to your profile, clicking on edit profile -> reviews -> manage reviews. Then, look for the review(s) you would like to dispute and click the three dots. The process will entail you providing evidence that the review is, in fact invalid. Since we have reviews on our site, we must ensure that we are fair in moderating reviews and cannot take sides in this process.

Thumbnail of user metalworker84
Kentucky
1 review
2 helpful votes
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October 24th, 2023

I was upset that you basically judge my company off one permit in Louisville KY, when I have pulled all over the state. You need to change the general description of my company to be customized metal work for anybody that needs something made. We do not install pre fab duct we make our own and install our own. Had a buddy in Louisville and he could not find a mechanical contractor to do the work so I said ok we got this. Once again been in business before you were born. 1986 baby

* BuildZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user richardl729
Customer S. – BuildZoom Rep

Hi Jon,

Thank you for reaching out on this. We have made multiple attempts to get in touch with you via email and via Sitejabber and have not heard back from you. We are unable to find your BuildZoom profile based on the information that you provided in this review, so we wanted to reach out to you to see if we could get the information that matches your profile.

You are able to change the general description of your company by logging into your BuildZoom profile, navigating to the sidebar and clicking on "edit profile". Once there, you will see a section to fill out some basic information on your company, such as your business name, business description, address, and your year founded. In the edit profile tab, you can also add or change any website and social accounts associated with your business, any relevant licenses and insurance, endorsements, and any permits.

I hope this information helps, but please don't hesitate to reach out to us as support@buildzoom.com if you need further assistance with this.

Thumbnail of user heatherm2327
Idaho
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

C&A Landscape did an amazing job tearing out my ugly, weedy front yard, and putting in a beautifully landscaped front yard. I now have a fabulous design of pea gravel, sod, boulders, trees, bushes, flowers, and a lovely walkway. They worked diligently through the whole process, and left the place looking like brand new.

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Thumbnail of user richardl729
Customer S.
Typically responds within 7 days

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