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BuildZoom has a rating of 4.0 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service, and top notch. BuildZoom ranks 3rd among Contractors sites.
This company responds to reviews on average within 7 days
I posted my job with its particular needs and within hours, I received two qualified candidates. This is after being told by higher ups that no one in the area could accommodate the time frame and jobs. Also very impressed with follow-up! Next time we have work to be done, I'm contacting BuildZoom first!
A lady posted a false review on their website and they do not verify or require any evidence! They will not remove after asking many times and even providing evidence myself of the false claim! Now I have to pay for an attorney to have review removed because it is tied to a Google search with my name! Worthless company if you ask me!
Our neighbors recommended Rabbit Roofing, and we're so glad we listened. The team exceeded our expectations in every way, and our new roof not only adds value to our home but also looks stunning. We're proud to be part of the Rabbit Roofing family of satisfied customers.
Needed cabinetry modified to allow installation of new taller refridgerator...job carried out by ega home improvement of dumont n.j. They did a great job...very economically...were prompt...happy with this contractor.
Thank you for your feedback! We're delighted to hear that EGA Home Improvement of Dumont, NJ, did a great job modifying your cabinetry for the new refrigerator. It's wonderful to know that the work was done economically and promptly. Your satisfaction with the contractor is much appreciated. If you need any further assistance or have future projects, please feel free to reach out.
Had Dana install a new shower stall and a few odd jobs around house. He was accurate, helpful with suggestions and always there when he promised. It is hard to get someone that will respond and be helpful with a job. He was very clean and never left a mess.
I would highly recommend him for any job. He is now going to do a backsplash for my kitchen.
Thank you Dana
I own a business, a customer left me a negative review. There is no way to dispute the claims of the customer. Now I have to get questioned about said review by some customers which makes me look bad and has even cost me some jobs due to it. Not even a chance to defend myself!
Hello, to dispute a review, log-in to your BuildZoom account and go to Edit Profile. In the left-hand column of your dashboard --> Reviews --> Manage Reviews. Click the “Request Removal button” next to the review you’d like removed and include an explanation as to why you think the review should be removed.
-The BuildZoom Team
I was skeptical at first,being I've wasted time and money on several similar sights. Most of them are scams, make you pay for supposed leads that always back out or never return your messages.Out of 50 leads maybe 3 were legit and most of them do no more than I could do myself for free.Even though I was sure this wouldn't be any different I decided to give it a try,and I'm glad I did. Iis everything all the other one claim to be. It's very user friendly, yet professional.I was in disbelief at the number of quality leads I receive consistently,and you don't have to pay anything unless your Hired for the Job. I Couldn't be happier with Buildzoom and I would strongly recommend it to anyone in the construction business
I'm building my condo, and I got a lot of help from BuildZoom. I signed up, little nervous I was, but I received an e-mail asking for my information about the project and they helped me find a list of contractors that could help me. This all came from an actual person as well, answering my e-mails within the day I had questions of. They helped me set everything up, and I am just so happy with all they've done!
This company is HORRID! They are a scam in how they charge you $2k upfront, send a contract, change it, bill your credit card without your knowledge and increase the payments...yep! That's the great service you get (they get your money). They gave us 3 contractors, one never did a bid and the other two were extremely high priced (way outside the norm by $50k) and had no experience with building our project type (tiny home)! Wrong time zones for meetings, outdated info. On FFE report (they must just google Home Depot) and source poor contractors. We paid $7200 for literally nothing--wasted out time with two outrageous bid and no work done...we have had to go back to square one on building after wasting 2 months and thousands with them. Google their lawsuits and see why.
Hi Charlene,
We are very sorry to hear about your experience. I'd like to help clarify a couple of things in your review.
We charge an initial down payment to ensure that property owners are serious about getting work completed, and the price of the down payment differs depending on the cost of the total contract. Before we begin our premium process, we have all clients sign a premium agreement which clearly states an invoice schedule, including a description of what you are paying for. At the beginning of the project, all parties involved agreed to change the SKU of the project, thus also changing the invoice structure. Our team notified all client parties at least 24 hours in advance each time a new invoice was scheduled, as proven by our email history.
In general during the sourcing stage, our team speaks with the property owner to better understand the scope of the project, and from there, reaches out to the best and most relevant contractors in the area to meet with the property owner and submit bids. In your specific case, our team reached out to a total of 7 contractors in your area for your project, 3 of which were interested in continuing the conversation. When our Project Manager reviewed the bids, they were successfully able to reduce the initial bids quite substantially by catching unnecessary expenses, and limiting potential for change orders during construction. For example, you received an initial bid for $292k, and our after our team reviewed and edited it, we sent it back to the contractor and it was reduced by $33k. This is part of the value of BuildZoom's Premium service: Value engineering.
As it relates to your concern about our sourcing process - BuildZoom assists property owners with finding contractors in their local area and act as an owner's rep to help them validate contractors and get through the pre-construction process, however we don’t have our own network of contractors. We partner with over 2000 building departments and contractor license boards across the United States to maintain a database of almost 4 million contractors. Similarly, we receive permit data from city or county building departments. We pull this permit data every day to ensure we have the most updated information for all of our contractors.
Again, we are very sorry to hear that you were dissatisfied with our service. I hope that this helps clarify your concerns.
As a part of the projeft, solar panel has been installed and didn't install the monitoring system. I made so many calls. No respond, excuses... excuses... I would never recomment anyone to go with these guys.
Cell: *******010
* BuildZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Asif,
Thanks for reaching out.
We believe there is a misunderstanding with your review. It looks like you are leaving a review for Arrowhead Solar, however you left it on BuildZoom. BuildZoom is a website where we partner with over 2000 building departments and contractors boards across the US to maintain a database of over 3.8 million contractors. People can use our database, or talk to our Project Consultants, to find contractors in their local area. However, we are not affiliated with any contractors, nor are they employed with BuildZoom. Contactors do not pay any subscription fees to be listed on BuildZoom’s website, and they only pay a referral fee for any jobs they win if we referred a property owner to them.
It looks as if we attempted to reach out to you in early May, however we never received any response. If you are still interested in pursuing this concern, please feel free to respond to your previous email correspondence with support@buildzoom.com and we'd be happy to help out.
I see that you have also left a review on Arrowhead Solar's BuildZoom page - Thank you for leaving that review. Leaving negative reviews about a contractor helps other property owners know more about the contractor, additionally if a contractor gets a lot of bad feedback or we learn of foul play, we can suspend or completely remove a contractor from our website.
Let us know if you have any other questions!
I used BuildZoom to hire Dutchy's Quality Restoration and was very pleased with the services. I would recommend a phone number where you can talk to a person. Some of us elderly people are not computer savy.
I recently had the pleasure of working with WOW Construction LLC on a major renovation project, and I must say, the experience exceeded all my expectations. From the outset, Sam, the founder, impressed me with his professionalism, deep knowledge, and genuine passion for construction.
Sam and his team demonstrated exceptional skill and attention to detail throughout the project. They were always available to answer my questions and went above and beyond to accommodate my specific needs. The quality of their work was outstanding, and they completed the project on time and within budget.
What truly sets WOW Construction apart is their commitment to customer satisfaction. Sam's leadership and customer-first approach were evident in every interaction. He personally ensured that all aspects of the project met the highest standards.
I highly recommend WOW Construction LLC to anyone looking for top-notch construction services. Their expertise, reliability, and unparalleled customer service make them a standout in the industry. Thank you, Sam and the WOW Construction team, for an outstanding job well done!
Thank you for the feedback. We appreciate your business!
Steve Garret at SNG AIR is an exceptional worker, no problems with anything he did and was cheaper than any other ac company we called. Call that country boy if you want very good honest work done right the first time!
Products used:
Bryant ac and heating unit
Thank you for the awesome feedback!
Dillyn did a great job on our recent flooring project. Communication, promptness, did everything well and as he said he would. The floor looks great and we will definitely use him again. It was refreshing to find a young man who did such a good job!
Thank you for the positive feedback! We’re delighted to hear that Dillyn did a great job on your flooring project and met your expectations in terms of communication, promptness, and quality. It’s wonderful to know that you’re happy with the results and plan to use him again. We appreciate your kind words and look forward to assisting you with any future projects.
I received outstanding service with Rafael and Iris Roofing. Noam was extremely informative and knowledgeable about the roofing business and how Rafael and Iris Roofing conducts their business. She taught me about the quality products used in their business and the training she and her workers go through on a regular basis. The crew were professional, efficient, knowledgeable about what my roof needed, and worked in a timely manner. That crew worked as a true team. Because of Rafael and Iris Roofing and their crew, I have a beautiful new roof! I will recommend Rafael and Iris Roofing to anyone who has construction needs. I plan to use them again in the future for they do more than just roofs.
Alex, the owner of Sasha Flooring installed Vinyl flooring in my house, and he did an incredible job. Alex is a awesome technician, and personable person. I would recommend all of my Family and Friends to use this company to install any kind of flooring. The cost was reasonable, and he did the job in a very professional manner.
I have hired to do 2 jobs for me. The first was to put a railing on the cellar stairs of rhe house I was selling, he completed the project quickly and it came out better than I expected. I hired him again to build a wall and add a door to rooms in the 200 year old farm house, again his attention to detail was perfect, he reused some of the old boards to finish off the door, it looks like it was always there. Keith does excellent work for a very fair price.
When I needed my roof replaced I found BuildZoom. They gave me names of contractors that were already vetted. I selected one of those and I couldn't be happier with the work, the price and the time it took to get it done. Thank you BuildZoom. I will definitely use them again.
Products used:
Roofing replacement
BuildZoom is a great platform for professionals as well as residential clients seeking credible information about companies they want to hire. The information on the website is accurate and up to date.
So excited to receive my cabinets! The designer was great and really listened to what I wanted. Joe did several tweaks to the design until I felt the design would really work for me. Thanks Home Solutionz.
Needed a bathroom remodeling within my budget. Found FR construction on Next Door and they created the bathroom of my dreams. Bathroom is so pretty. They were dependable, punctual and their team is awesome.
They are dishonest and misrepresented themselves from the beginning. I would rather spend more money with a box builder than deal with a dishonest company like this. You can do what they do for your self not waste your money! And they are not in the better business bureau for a reason.
Products used:
They lied from the beginning and refused to refund our money we took the loss and left than work with liars.
Hello Quoneitha,
We are sorry to hear about your experience using BuildZoom. We were able to locate your records and it appears that you formed a wrong impression based on the services we offer and the services you expected. In your email correspondence with our Premium Team, you indicated you were told by a Project Consultant that the Architect Fees would be covered by BuildZoom, and you sent us a screenshot of the Premium Agreement you signed.
We took the time to listen to the calls you had with our Project Consultant (and everyone else you spoke to) and confirmed that there was never a conversation indicating that the fees of an Architect were to be covered or that you’d get an Architect for free. You also never asked that question explicitly. It sounds like there was a wrong impression formed somehow that led you to believe that by paying for our Premium Services, which is where you get a Buildzoom construction manager to help you collect & compare bids from local architects and contractors, that you’d also get an Architect for free. Nowhere in our website or service documents does it indicate that either, including the Premium Agreement you signed. The agreement lays out the invoice structure and the milestones that trigger those invoices.
Although you canceled your Premium Services, you were not given a refund because there was still time and resources spent by having Buildzoom source and coordinate architect bids & developing your scope of work. That is why we don’t charge the full cost of our Premium Services up front and break them up in separate invoices— you pay as you go as we complete stages of the process. You also still have those invoices and all the information you need to continue the process without BuildZoom if you choose to do so.
Ultimately, you expected to get the fee of an architect completely covered by BuildZoom although there was never a promise of that from our reps or in our documentation, nor is it something we’ve ever offered. The invoice for the Architect Bid Management that BuildZoom charges is usually $1400, and the fee for a Full-Service Architect ranges from $10,000 to $30,000 on average. Covering that cost for a client is unfeasible. The services we offer are for you to get a designated Construction Manager as an expert in the industry to go alongside you in the process to ensure nothing is missed and you get the best quality work at the best price from these architects and contractors.
My husband and I lost our house down to the studs due to a water leak. We used BuildZoom to help us find our contractor, who helped us rebuild the house. I love the information, and reviews, and pictures that BuildZoom has for each contractor. Thank you, Lucy and Walt
Hello Lucy,
We're sorry to hear about the loss of your house, but we're glad that you were able to to find a contractor that helped rebuild your house. It's success stories like these that keep us focused on our mission of helping property owners navigate the pre-construction process and find the best contractors for their projects. Thank you for taking the time to provide this review!
We contacted Blue Collar Home Remodeling LLC to replace water damage "dry rot" not only did they respond quickly but they also made the construction process smooth. Showed up every morning worked thorough the day and stayed focused on the job without leaving. The reason I say this is because we have had problems with contractors in the past not working thro the day and dragging out the job beyond the scheduled timeline. We could not be HAPPIER with the work. We also hade them build a deck for us while we had a GOOD contractor the deck turned out beautifully. We definitely recommend this company.
Phil Coppola just finished painting the exterior of our home. I want to thank Your Mukilteo Neighborhood. It was here that I was able to locate, read reviews and obtain information about Phil and the quality of his work. We interview other painters as well. We found generally house painters do just that, paint houses. We were looking for a painter to paint our home. Phil did not disappoint he put energy and passion into our project. In fact, at one point I commented, "Phil you're not just a painter you're an artist." His comment, "Well actually yes, you see your home is my canvas. Phil is upbeat, friendly, and almost always has a smile. Phil definately has a passion to paint homes not houses. I would unhesitantly recommend Phil as the right choice for whatever your painting needs.
Joe McGrady Excavating removed my pool and spa. They did a great job from start to finish.
A competitive cost and very professional workers made the job perfect.I highly recommend Joe McGrady
Excavating and thank them for a job well done
Gain trust and grow your business with customer reviews.
Thank you for your glowing review! We’re thrilled to hear that Rabbit Roofing exceeded your expectations and that you’re proud of your stunning new roof. It’s great to know that the recommendation from your neighbors proved to be a great choice. We’re glad to welcome you to the Rabbit Roofing family of satisfied customers. If you need any further assistance or have future projects, please don’t hesitate to reach out.