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BuildZoom has a rating of 4.0 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service, and top notch. BuildZoom ranks 3rd among Contractors sites.
This company responds to reviews on average within 7 days
I posted my job with its particular needs and within hours, I received two qualified candidates. This is after being told by higher ups that no one in the area could accommodate the time frame and jobs. Also very impressed with follow-up! Next time we have work to be done, I'm contacting BuildZoom first!
A lady posted a false review on their website and they do not verify or require any evidence! They will not remove after asking many times and even providing evidence myself of the false claim! Now I have to pay for an attorney to have review removed because it is tied to a Google search with my name! Worthless company if you ask me!
I have been mesmerized by the quality of the buildings of this company and their professionalism. I recommend them for any building projects. They are the best in the business.
We just signed up for this program and it was easy to sign up although they were thourough. Thourough is good so that people choose the currect contractors for their jobs.
Otter Air's Aaron and Anthony responded on the same day I sent out a very frustrated call because another company had cancelled my appointment the day before they were to arrive and informed me that I would need to call them to re-set...After 3 days of calling this other company, and only getting a busy signal and not even able to leave a message because this other company didn't have a message service I was beyond frustrated. Along comes a call from Aaron and I explain my problem to him. He shows up at my home a few hours after our conversation. He and Anthony not only solved my problem after taking pictures of all that needed fixing and explaining what needed to be done and at what the cost would be but the work they did came with a 10 year warrantee...I am beyond pleased with their service and would recommend Otter Air to anyone that is looking for a company that is knowledgeable, honest and fair in their prices. Thank you Aaron and Anthony for such outstanding service...Debbie Zagarrigo.
BuildZoom's is the best website to find the best and honest contractors. They categorized contractor profiles so you don't have to spend a lot of time to find the best one.
Hello
My name is syeda and I wanted to share my experience of converting garage in separate unit. We tried to find right person for this project but we couldn't then my son told me to contact build zoom we called them they send so many person but luckily we got Christian Jimenez that day was luck for us, they did great work and his team is so hard work and honest, they did everything perfect as I wanted, I was so impressed because they did so many things which was not under the contract if they want they could charge more but they didn't charge any thing for extra work, their was work like family not only for money, sometimes I demand so much but they never mind so I just wanted to say thanks Christian Jimenez from my bottom of heart and recommend him for everyone, thanks
I will never recommend to anyone or ever use this website and I urge everyone to stay away. Please do your research and stay away from this awful website.
Tip for consumers:
Do not use this site
Products used:
None, and I will never ever use them. Atrocious service..
Those who weren't sure or certain these are the guys who design Starbucks and they are fantastic. One day soon asking these guys to build my house.!
Hi my name is Frances Golditch. The Air Breeze Inc. was a great company to install my new Goodman Air conditioning and Heating. I love the cool and hot air.
Hi Frances, thank you for your positive review! We’re thrilled to hear that Air Breeze Inc. did a great job installing your new Goodman air conditioning and heating system. It’s wonderful to know that you’re enjoying the comfort of both cool and hot air. If you have any additional feedback, please reach out to us!
When you find a contractor that returns your call, answers your questions and conducts a site visit prior their proposal being submitted you have a found a good thing. A&D is that contractor. In 2022 we hired A&D to install a horizontal geothermal loop HVAC at our Remer Cabin. A&D was one of three proposals we reviewed. All similarly scoped and priced, but Dean's proposal demonstrated his and his team's ability to listen and to understand our unique needs and location. Geothermal has technical elements that need to be understood with expertise, experience and needed subcontractor relations. A&D's deep local family experience in HVAC and Geothermal won us over and proved to be what was needed for our cabin geothermal. A&D installed our geothermal the Fall of 2022, which included monitoring the drilling of the horizontal lines, installation of a full HVAC in the cabin, including the specialized geothermal heat pump. It is amazing! The system is similar in decibels to our primary home forced air furnace, but the monthly costs is much less. The final cost of the geothermal matched A&D's original proposal. And then finally, Dean and his team were wonderful to work with and the communication with Dean was timely and responsive to any questions during the project. Overall, just very satisfied with our decision to put geothermal in our cabin and selection of A&D as our contractor.
Buildzoom has known malicious reviews from malicious and repeat reviewers not in timeline I was in business and they're specifically personal attacks not professional at all
Tip for consumers:
They just are blackmailing businesses
Products used:
Na
Hello Suzee,
When someone goes to leave a review on BuildZoom, we require that they provide us with contact information to ensure the validity of the review. We have a review integrity team that validates every single review that is submitted for a contractor to ensure they are not falsified and that they meet our review requirements.
If a contractor believes that a review is falsified, they can claim their BuildZoom profile and submit a dispute directly from the platform to have the review integrity team reach out to the person who left the review and conduct a further investigation. Keep in mind that submitting a dispute is 100% free and we would never require payment to submit or dispute a review.
By allowing reviews on our website, we can’t act as arbiters or judges — meaning we can’t get involved. All we can do is validate that it was a real person claiming their review is based on a legitimate experience, but we can’t be the judges on how good, bad, or how well aligned to a timeline their review is. This holds true for any website that allows reviews (such as google, Yelp, SiteJabber etc.)
Regardless, it’s in our best interest that contractors have good reviews so we can help property owners find good quality contractors through our website. Finding the best contractors also means we have to accept bad reviews because it helps property owners avoid poorly reviewed contractors, and we have to remain fair and consistent.
It’s unclear to us why you believe we are blackmailing businesses because we make money when a contractor and a property owner sign a contract together. We collect a referral fee from the contractor who won the job. We don’t charge the property owners for sourcing contractors, and we don’t charge contractors for receiving jobs. We are a pay-per-win model for the contractor when they win, so BuildZoom wins when contractors and property owners win.
I hope this clears things up for you, if you are a contractor with reviews that you believe are not true or based on a legitimate experience, you can claim your BuildZoom profile and submit a dispute for us to review.
Just do your homework on the Contractors (verify Licenses etc.). BuildZoom does not do it for you as they advertise.
Hi Carrie,
We are sorry to hear about your experience with Alpharetta Constructors. We’d like to clarify that BuildZoom is not associated with Alpharetta Constructors, or any contractors. We assist property owners with finding contractors in their local area and act as an owner's rep to help them validate contractors and get through the pre-construction process, however we don’t have our own network of contractors. We also partner with over 2000 building departments and contractor license boards across the United States to manage a database of active contractors on our website.
I see that you have provided a review on Alpharetta Constructors' BuildZoom profile, so thank you for doing that! Reviews, both good and bad, help property owners make decisions on which contractor's to choose for their project!
To provide some more clarity on your review, each contractor has a BuildZoom score. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area. Reviewing a contractor's BuildZoom score along with their permit history are great indicators of how they conduct their business practice.
I also wanted to thank you for working with us over email last week to help resolve the situation and truly hope that the information and best practices shared with you prove to be helpful. We are also attempting to get in touch with Alpharetta Constructors to better understand what has happened.
Helped me search for builders, contractors and handymen for my project. It made the process a little easier.
Products used:
just services, look up potential contractors
Very good job with painting and Sheetrock. I would hire him again. Excellent work. Time management and very skilled contractors. Highly recommended.
We had a basement walkout add to our home. JSP construction did an amazing job! We couldn't be happier.
Thank you for your positive feedback! We’re thrilled to hear that JSP Construction did an amazing job on your basement walkout addition and that you couldn’t be happier with the results. If you have any future projects or need further assistance, please don’t hesitate to reach out. We’re here to help!
It was easy and navigable.I had no trouble finding my way through the process of leaving a review for a company that I want to brag about.
Thank you buildzoom for giving me the opportunity to support Dewyatt Builders on your site. This will be advantages to many.
Excellent service to get information about any contractor you may want to hire
Thank you for your review! We're glad you found our service excellent for getting information about contractors. Your feedback is much appreciated!
Royal Home Remodeling was very professional and did an excellent and clean job. I would definitely hire them again.
I had the pleasure of working with BuildZoom recently for a crucial project, and I cannot praise their service enough. From the very beginning, they demonstrated an unwavering commitment to ensuring our project's success. I was thrilled to witness how seamlessly they helped us move forward, and their dedication truly set them apart.
The team at BuildZoom went above and beyond to understand our unique needs and provided tailored solutions that surpassed our expectations. Their expertise in the industry was evident, and their guidance throughout the process was invaluable. I felt like they were genuinely invested in our project, and that level of personalized attention made a world of difference.
One of the aspects that impressed me the most was their responsiveness and willingness to address any concerns promptly. Communication was clear, and they kept us informed every step of the way. It was evident that they prioritize client satisfaction and strive to deliver excellence in every interaction.
Additionally, the professionalism displayed by BuildZoom was top-notch. They consistently demonstrated a high level of competence and integrity, and it was evident that they take great pride in their work.
I also appreciate their encouragement to provide feedback on their services, which speaks volumes about their commitment to improvement. I gladly endorse leaving a review for them, as they undoubtedly deserve the recognition for their outstanding efforts.
In conclusion, I wholeheartedly recommend BuildZoom to anyone seeking reliable and exceptional services for their projects. They have proven themselves to be a trustworthy partner, and I look forward to collaborating with them again in the future.
Thank you, BuildZoom, for your unwavering support and exemplary service!
Warm regards,
Evan
Do NOT use this website to find competent contractors! It's a waste of time and money!
We needed major construction done at our property including demolition, foundation, framing, electrical, mechanical, etc. We decided to use BuildZoom to help us find a creditable, licensed contractor. We were assigned a "Customer Success" representative at BuildZoom and shared our project details and architecture plans with her. She then connected us (via cc'ed email) to 3 local contractors, whom she claimed were "qualified" to complete the work. We meet all three of them at the property, saw their portfolios, and got estimates. They all seemed knowledgable (on the surface), and BuildZoom claimed to have vetted them, so we picked one and started the project.
It was a TOTAL DISASTER! The contractor took $*******s from us and barely came to the property, and the tiny amount of work that his subcontractors did complete wasn't even to code. In the end, we had to hire another general contractor to fix all of the mistakes and damage that BuildZoom's contractor caused. We are now in pre-litigation with that contractor to get back (any) of the money that was taken from us.
I will NEVER EVER EVER us BuildZoom again to find a qualified contractor. They clearly do NOT vet their recommendations! This is the worst service I have ever used. Do NOT waste your time with BuildZoom. You WILL regret it!
Hi Paul,
We are very sorry to hear about your experience with a contractor you found on BuildZoom. Contractors on buildzoom.com are not employees nor affiliates of BuildZoom. Contractors on our website do not pay us a subscription to be a part of our marketplace, they only pay us a referral fee for jobs that they win. We are not a regulator and remain a neutral party in post-hire disputes.
We partner with over 2000 building departments and contractor boards across the US to maintain records of over 3.8 million contractors. Unfortunately it’s not feasible for us to run background checks on all 3.8 million licensed contractors, especially since they are not employed or affiliated directly with BuildZoom. Think of BuildZoom like Yelp but for local contractors — Yelp maintains a large database of Restaurants, we maintain a large database of contractors and offer services to help source local contractors, and a Premium Service that helps compare and review bids & contracts.
If and when we discover that a contractor is conducting themselves in a manner that’s bad, we do suspend or ban them from our website.
As far as your situation, here are some actions you can take (while it looks as if you have already take some of action):
-File a formal complaint to your State Attorney General
-Reach out to your State.gov's Office of Consumer Affairs and Business Regulation, where their license is listed and open up a complaint - request for the contractor to be investigated
-Simultaneously, ask for their contractor's bond information (if you don't have it already) to file a formal claim against their bond, which would compensate you for misperformance
-Review the requirements for your State’s Recovery Fund (if they have one)
-If you would like, leave a review on their BuildZoom profile so that others are aware of your experience (we've come to learn that some regulators will visit our site during their own research)
Again, we are very sorry that you encountered this situation and we hope you’re able to figure something out. If you need help researching any of the above options in your state, reach out to us at customersupport@buildzoom.com.
Build zoom connected me with Solix who did a Great job on our electrical work. Easy and convenient..
They a great job, will use them again in the future. I couldn't have asked for a better crew or results.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and are pleased with the results. We look forward to working with you again in the future.
BuildZoom has helped a ton of my friends finding their contractor. It shows verified information of the contactor and provides very much portfolios.
Gain trust and grow your business with customer reviews.
Thank you for the feedback. We appreciate your business!